File sync error

Hi!
My file storage says I'm using 1,99Gb but I have deleted all shared files online and in my folders.
The error occured after two failed sync's of a 1Gb RAR-file.
When viewing file space in my browser it says "This folder is empty"
Creative Cloud application says "all files are synced".
Running CC on MacBook Pro 15" Retina (late 2013)
CC is also consuming a lot of power, (25,87 - compared to Photoshop running at 2,49)
Restarting CC app, disable/enable file sync does not change the disc quota status.
Tried to contact adobe via chatt but after several hours with 1 person ahead of me in que I gave up.
Cannot find phone numbers for swedish support. Please help!

Finally got response after posting a comment in the thread "Customer Service is HORRID" ( http://forums.adobe.com/message/5835413 )
Got contacted via email and replied with my contact info, a guy called me saying they will fix the problem within 24-48 hours.
Hope for the best.

Similar Messages

File sync error after renaming jpg file on desktop

I changed the file name of a photo in my desktop backup of my Treo 755p photos from the default format of Photo_[date]_xyz.jpg to Matisse by fire2_101208.jpg.
The path is:
C:\Program Files\Palm\[username]\Photos\offline copy location\7dba\Palm on Card\Matisse by fire2_101208.jpg
Now I get the following error after hotsync.
Unable to sync media file 'Matisse by fire2_101208.jpg' on desktop. Error code: 32.
OK Media with 1 message(s)
I also changed two others to
Matisse by fire1_101208.jpg and
Matisse by fire3_101208.jpg
but am not getting errors on those.
I can open the file specified so I don't think it is corrupted.
I'm using Hotsync 6.0.1.
I could not find error 32 anywhere. Is ther a list of all the Hotsync errors somewhere?
Any ideas?
Thanks,
Don
Post relates to: Treo 755p (Sprint)
Post relates to: Treo 755p (Sprint)

as far as i understood the explanation, you renamed the picture manually by going into the path that you stated in your post right?
when your rename the file, have you check if it did show the file extensions?
try to reveal the file extensions by going back to the location (folder). click on tools>folder options>view>uncheck hide extensions for known file types.
then click ok. try to see on what's the difference in the 3 files you mentioned. i suspect that the erring file has 2 jpeg extensions on it.
Post relates to: Treo 680 (Unlocked GSM)

Win7 Offline Files sync error after upgrade to Lion Server 10.7.2

Symptom: client is a Win7 laptop, the server is Mac OS X 10.7.3 Lion Server with SMB and AFP shares. Win7 Offline Files stopped working after I upgraded Snow Leopard (non-server version) to Lion Server 10.7.2. After updating to 10.7.3, the problem persists. When syncing, it gives thounsands of error like this: The process cannot access the file because it is being used by another process. WinXP clients are fine with the Offline Files function though.
I Googled and studied online for several days now and it might be related to the "Oppurtunistic Locking", or "Oplocks" for short, in the SMB protocol. Since Apple has re-written Samba, there's no "smb.conf" anymore to change the Oplocks setting. Maybe it's possible to change the setting in "com.apple.smb.server.plist"?
From the Internet:
1. Oplocks should be DISABLED on the server if there is any other file sharing protocol (AFP, etc.) other than SMB.
2. Offline Files will NOT work properly if Oplocks is disabled on the server side.
3. It was possible to config oplocks setting in smb.conf in Mac OS X versions prior to Lion but now there's no such config file.
My Question:
1. Does anyone else have similar problems?
2. Is it related to the Oppurtunistic Locking thing?
3. Is Oppurtunistic Locking enabled or disabled in Lion Server by default?
4. If it's related to Oplocks, how can I change the setting on the server?
5. I've noticed that the authentication from Windows PCs to the SMB share on the Lion Server is much slower then in SL. Could this somehow be related to my problem?
Thanks for your time! :-D

Any luck getting the info on SMBX parameters like OPLOCKS ? This is apparently causing an issue with Autodesk Revit. I am resorting to installing SMBUP.
There is an article that describes this method for altering the Lion smbd configuration parameters for honoring ACLs:
sudo defaults write /Library/Preferences/SystemConfiguration/com.apple.smb.server AclsEnabled -bool NO
from this article
http://support.apple.com/kb/TS4149
and this:
http://www.stanford.edu/group/macosxsig/blog/2011/08/enable-logging-with-107-smb x-w.html

Invalid File Name Errors when syncing to Ipod

Ever since an update last fall I have been getting Invalid file name errors when I try to sync my ipod. A window would pop up saying "Windows could not copy 'SONGNAME' to the iPod 'IPODNAME' because an unkown error occurred (-37)." I would press OK and another window would immediately pop up that would say, "Attempting to copy to the disk 'IPODNAME' failed. the file name is invalid or too long."
The windows would keep popping up countless times until the sync would just seem to time out and stop.
The problem songs would have no problem playing in iTunes.
Prior to the update this did not happen. No new songs were added around this time and nothing was changed to my file directory structure. I was too busy to troubleshoot this problem at the time and hoped that another update would fix it. Well, here I am many months and updates later and still no fix. After fiddling with iTunes and resetting my Ipod multiple times (goodbye saved angry bird games)I have found out that:
1. By writing down the file name when the error windows pop up I can get a partial list of the problem file names. I could not get a complete list of the problem files because the sync would time out before a full list could be compiled (the list appears to be in the hundreds).
2. If I changed the name of the file by adding OR deleting one character, remapping the song in itunes, the song would then sync properly.
3. If I changed the name of the file, remapped the location of the file within iTunes, changed the name of the file BACK to the original name that iTunes supposedly had a problem with, and then remapped the location of the song within iTunes, the song would then sync properly
4. If I moved the song to a different directory without changing the file name, remapped the song within iTunes, the song would sync properly.
5. If I moved the song to a different directory without changing the file name, remapped the song within iTunes, moved the file BACK to the original directory, remapped the song again, the song would sync properly.
6. If I renamed the file and then named it back to the original file name WITHOUT remapping the file location in iTunes, the song would still not sync properly
7. If I moved the file into a different directory and then back again without remapping the file location, the song would still not sync properly.
8. Changing or deleting the tags has no effect at all.
9. File name lengths are already under 200 characters and there are no special characters used.
So, to sum up, I have found out a way to fix the issue. The problem is, that there are hundreds of songs that appear to be affected and renaming or moving every single one individually and then remapping is extremely inefficient and ignores the cause of the problem. I also did not want to delete the itunes library and then add all of the songs back in because I have many custom playlists that I have spent hours creating and I do not want to delete them.
Is there a better way to fix the problem? Especially if someone knows the root cause?

I got a procmon log file and examined it. I have the file and I could also provide you with that or screenshots of it.
There is nothing unusual about it. I can see entires in which CR has successfully opened the report and has cached in a c:\windows\temp.
However there is one or two non-successful entries that may be related, especially that examining the stack trace brings us to a call to get_ProductLocaleID():
- A call to read reg entry HKU\S-1-5-20\Software\Business Objects\Suite 12.0\Crystal Reports\Locale fails with NAME NOT FOUND.
- immediately after that and from the same process (w3wp.ex) there is a call to open directory "c:\" which is logged as ACCESS DENIED.
Any subsequent unsuccessful calls seem to be results of exception handling in the debug code.
Does this point to any setup issues with CR? We always run the redistributable x86 runtime when installing it.

Home Sync errors with Chrome files

Recently a bunch of users in our office have been getting constant Home Sync errors, most commonly with Google Chrome files. File Sync opens and lists a number of errors syncing files including:
Favicons
History
History Index 2012-02
History index 2012-03
Network Action Predictor
Shortcuts
Web Data
among others. Any idea what's going on? Are the files locked by Chrome or something so Home Sync generates errors? Did something change in Lion or Chrome in the last few weeks because this never happened previously?
Lion 10.7.3
Chrome 17.0.963.65

I ended up having to enforce this from our Open Directory server. You could uncheck "Library" from your homesynced folders on a per machine basis but that will have other consequences because things you would like to have backed up/synced won't be.
From our mac server: Workgroup Manager->(Computer group name you want to manage)->Preferences->Mobility->Preference Sync->At logout+manually
So I don't have it sync on login or in the background, only when they are logging out, hopefully warnings won't show up or it will be less intrusive.
Homesync still has a lot of rough edges, I wish there was a cleaner option

Sync error "erased" songs, now ghost files have me over capacity

Last night when I tried to a routine sync to iTunes using my iPhone (4S), I got the dreaded neverending "Applying changes" error during the sync. This happened a few times in a row. Some help forum advice suggested unchecking the "Sync Songs" box to fix the problem, and that did work, but now there is no music showing as available on my phone (ie, the phone doesn't seem to "see" any music files). iTunes still "thinks" they are there, though, because now when I try to resync including the music it tells me the memory is over capacity, even though my iPhone is functionally empty of music. It seems it didn't recalculate the available disc space after the sync errors.
SO, how do I either delete what may be "ghost" music files on my iPhone, or alternatively how do I make iTunes recognize that there is more space on the device than it is currently "seeing"?

Hello aubiefan12
If turning off Sync Music and syncing did not remove the files as well as restoring from a back up. Then the only other option is to restore your iPhone and set it up as new and not rely on your back up as it may be corrupted and causing the issue. Alternatively you can back up using iCloud and use that back up to put back on after you have restored. Restoring from an iCloud back up does differ from an iTunes back up and may not bring back any ghost files.
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Regards,
-Norm G.

Sync error with open Office 2011 files

Have recently installed Microsoft's Office:Mac 2011 Home and Business. Have a setup with MA and PHD syncing. Whenever an office file is open FileSync reports a syncing error of that file, which after a while is annoying. Didn't get this with Office 2004. Does anyone have a remedy for this?
Thanks
Tomas

I've not noticed this issue, and I have moved several movies over, and they fall into the 500-600MB range. Have you tried any of the troubleshooting steps? Try to power the phone off/on, then try a reset. That is accomplished by holding down the home button and the sleep/wake button together until you see the Apple logo, then releasing. Ignore the screen with the slide to power off option. If that doesn't seem to do it, it could be one of the files is having a problem. You say that eliminating all of them lets the sync work. Do you have USB 2.0 ports? Try to add just one file at a time to the sync and then see when the sync finally fails. It could be something corrupt in one of the files, and you might be able to elimiate the one by this method. If possible, then redo that particular file, be it a music file from CD or video, and then try again. See if any of this helps.

Why is file syncing failing due to server error(s)?

I am working on an HTML file inside Edge Code. When I save, it fails due to 'server error' (no other details). I then get multiple 'conflicted copies' of the same file in my cloud directory. I clean this off and try to resave. It saves, then undoes the last few changes! It reverts back to a previous version of the file.
I guess I'll start working with the 'newest' conflicted copy or something. It's ridiculous. There are no internet issues on my end here, either, which is what I thought at first.
Extremely frustrating! I suppose I'm going to work locally, and then just try to sync. the file after I am done (and after I have made a duplicate in case Cloud tries to overwrite and save an older version of the file).
This pretty much makes cloud-based work fairly useless!

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files

PhotoshopSync1 file - CC syncing error issue

I have a file called PhotoshopSync1 that has appeared in the route of my CC storage.
This file will not sync and causes a sync error, I think (see screen caps in link)
If I send it to the archive, it never arrives and when I go back to files route, it is still there.
If I delete it from my local CC folder, it just comes back, I assume downloaded from CC.
I have no synced settings as I removed them hoping that would remove this anomalous file, but to no avail.
Any sugestions/please can somone (staff) explain it or delete it?
Thanks.
Edit: I should mention I have uninstalled and reinstalled the cloud app.
PC and Windows 8.1 if that might be relevant.
https://www.dropbox.com/sh/sli44ga8je00jzb/U0VkhS8VW1/CC%20Problem

I have emailed you about resolving this issue.

Sync error with heavy music/video files

Hi. Ever since i've updated to 1.1.4 i have started getting this sync error whenever i try to upload heavy files (over 150mb) on my iphone:
"The Iphone,"M'sIphone" cannot be synced. The disc could not be read from or written to."
What could be the problem? This only happens when there are heavy files. If i remove those videos or music then the sync goes thru just fine.
Also, didnt have this problem earlier. Only started after i updated to 1.1.4.

I've not noticed this issue, and I have moved several movies over, and they fall into the 500-600MB range. Have you tried any of the troubleshooting steps? Try to power the phone off/on, then try a reset. That is accomplished by holding down the home button and the sleep/wake button together until you see the Apple logo, then releasing. Ignore the screen with the slide to power off option. If that doesn't seem to do it, it could be one of the files is having a problem. You say that eliminating all of them lets the sync work. Do you have USB 2.0 ports? Try to add just one file at a time to the sync and then see when the sync finally fails. It could be something corrupt in one of the files, and you might be able to elimiate the one by this method. If possible, then redo that particular file, be it a music file from CD or video, and then try again. See if any of this helps.

How to get rid of sync error message

Hello,
When I first installed CC on my computer, our company's proxy was refusing the connections to the Adobe cloud servers and I couldn't sync my test file "test.indd".
From that moment I'm getting the "unable to sync "test.indd" due to server error" message.
After having determinated all the server ips that Adobe uses in the Amazon cloud and added manually the exeptions to our proxy server, syncing files finally worked. Great thanks to Adobe for not giving the server ips out and not helping at all.
Syncing files now works but I keep receiving the "unable to sync "test.indd" due to server error" message.
I have tried to recreate the file with the exact filename and sync it again but that doesn't solve my problem.
As a paying customer (7 x CC for teams licences) I contacted the Adobe support and they told me that they don't do any support for server problems !???!!!!! and redirected me to this forum page http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html which has nothing to do with my problem. Can't find any words to describe that customer support...
Maybe there is someone in this community willing to do the job of Adobe support and help me?

Thanks for your reply Mylenium,
Sorry I forgot to mention my system: Windows 7 Pro 64Bit SP1.
In C:\users\You\AppData\Roaming I find many cache related files, but only a few that are not related to any specific CC app:
C:\Users\***\AppData\Roaming\Adobe\CEPServiceManager4\cache\ExtensionManifest
C:\Users\***\AppData\Roaming\Adobe\Common\Media Cache
C:\Users\***\AppData\Roaming\Adobe\Common\Media Cache Files
I have backuped those files, removed from their respective folders and restarted the CC Desktop app but the message is still popping up.
Does anyone know in which file(s) the sync cache is stored exactly? I can't find any information about that on the net nor forum.

Audio midi sync error in logic and other apps

hey everybody,
after a system update, all my audio apps freakout when they have to playback midi channels. audio tracks work perfectly in all apps i use but using midi just clips the cpu meter all the way. in live for example which i use 100% midi, droputs and digital distortion will occur alsmost as soon as i press play. in logic it will take a few more seconds until the audio sync error appears asking me to check external devices. the thing is, although i usually output to my mbox 2, i have disconnected everything i use and have been trying it with the built in outputs and it's still happening.
please note all of this was not happening before the update and the exact same projects played back fine before. i'm positive it's something to do with midi. for example ableton live has been creating text files to its preferences folder titled midijitter etc. etc.
thanks for any bits help!
cheers

Hi,
I have the same problem. The problem happened after a system update (few days ago). I don't know which update caused this.(I updated several applications )
I re-installed Mac OS. I updated everything that the system updater suggested. And finally I tested with my applications. The problem still continues:
Sibelius, Pro Tools (and other applications using midi) can't play midi files correctly.
I also tested Quicktime; It can't play midi files correctly.
Thanks

Offline Files sync gives Access Denied on Windows 8.1 Enterprise

A small number of our staff have now been issued with Windows 8.1 Enterprise hybrid tablet computers, however there is a problem with using Offline Files on them - when synchronising, it responds "Access Denied".
The tablets have Windows 8.1 Enterprise with all the latest updates on them. Staff users have a home folder on the network under \\server\staff\homes\departmentname\username which gets mapped to U: and their My Documents is redirected there. The server is currently
Windows Server 2003 R2 SP2.
We have tried:
Resetting the Offline Files cache using the FormatDatabase registry key
Using Group Policy Objects to force Offline Files synchronisation at logon and logoff
Clearing the local cached copy of the user's profile from the machine and getting them to log back on to recreate it
Setting up Offline Files event logging to the event viewer - this provides no useful information as it only logs disconnect/reconnect and logoff/logon events
Forcing Group Policy update using gpupdate /force
Forcing synchronisation using PowerShell and https://msdn.microsoft.com/en-us/library/windows/desktop/bb309189%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
As suggested by http://support.microsoft.com/kb/275461 we gave the All Staff security group Read permissions on F:\Staff (which is the one that is shared as \\server\staff) and then blocked inheritance for folders below that
We also checked the following:
The CSC cache has not been relocated
No error 7023 or event 7023 errors relating to Offline Files are present in the event logs
The Offline Files service is running
The OS is already Windows 8.1 Enterprise, so installing the Pro Pack is not applicable
In HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\UserState\UserStateTechnologies\ConfigurationControls all the values are set to 0 and not 1
We do not use System Center Configuration Manager
No errors were found in the Folder Redirection event logs
None of these solved the problem, does anyone have any suggestions?
Here is the error we are seeing:
Thanks,
Dan Jackson (Lead ITServices Technician)
Long Road Sixth Form College
Cambridge, UK

Hi,
Generally speaking, this problem is most probably occurs at File Server Client.
Firstly, please check the sharing file Sync Settings.
Shared file properties\Sharing\Advanced Sharing\Caching
Also check shared file user list, make sure these problematic user account have full permission.
On the other hand, could you able to access to the shared file directly in Windows Explorer?
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Yes, the user can access the shared folder in Windows Explorer. The user has the following permissions:
Traverse Folder/Execute File
List Folder/Read Data
Read Attributes
Read Extended Attributes
Create Files/Write Data
Create Folders/Append Data
Write Attributes
Write Extended Attributes
Delete
Read Permissions
Here is a screenshot of how the Caching settings are set up on the top-level Staff share.

Itunes dll errors, APPLE SYNC error on bootup, sync error.....solution!

One brilliant guy came up with this solution in this forum and has worked on 5 straight PC's. The thing is, I found another thread that helped also. In addition to this, if you are getting the Apple Sync Error, or still have problems after doing this procedure, go into uninstall programs and remove the MobileMe application. It is appearing to be a major contributor to the errors with Apple Sync! Thank you for your help guys!!!!!!
Okay, we're going to uninstall both iTunes and Apple Application Suppport this time. When we reinstall iTunes, that should reinstall Apple Application Support as well. We'll take a few additional explicit precautions along the way too. Best to print these instructions out, because at one stage of proceedings you won't be able to use a web browser.
Preliminaries
Download and save a fresh 64-bit iTunes installer to your hard drive. (Don't run the install on line and don't start the iTunes install just yet.)
http://support.apple.com/kb/DL925
Now, quit QuickTime (if you have that open) and Safari 4.0.4 (if you have that installed and open). Both applications use Apple Application Support, and they will interfere with the uninstall if you have them open.
Uninstall phase
Head into your "Uninstall a Program" control panel. Uninstall iTunes. Uninstall Apple Application Support.
(From this point on until we reinstall Apple Application Support, neither QuickTime nor Safari 4.0.4 will be able to run.)
Next we'll remove any leftover program files and folders.
(1) Open "Local Disk (C:)" or whichever drive your program files are stored on.
(2) Open the "Program Files (x86)" folder.
(3) Right-click on the iTunes folder (if it still exists) and select "Delete".
(4) Staying in Program files (x86), find and open the "Common files" folder.
(5) Open the "Apple" folder.
(6) Right-click on the Apple Application Support folder (if it still exists) and select "Delete".
Now empty your Recycle Bin and restart the PC.
Reinstall Phase
After the PC restarts, do not open any other applications. Disconnect from your network and/or the internet. Switch off all your security software (firewall, antivirus and antispyware).
Now start the install by doubleclicking the iTunes64Setup.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.

Thanks to all on this thread.. same problem, same solution.
This time it was on Win 7, the setup worked fine for awhile, and then SWMBO "did something" and it stopped working. Much debug later, found the log message and realized that there was a streaming problem, but could not figure out if it was the router, my wireless network (I'm using it tied to my existing wireless network) or what. New hardware, fully up to date firmware.. Argh!
I finally found this post, found the offending file ( ..\Users\xxxxxxx\AppData\Roaming\Apple Computer\Preferences\com.apple.iTunes.plist ) and simply moved it to another folder. Restart iTunes, and all is copacetic.
Clearly this is a software issue in iTunes, and is happening accross HW and SW platforms for better than 2 years now..
I love the device, but the only reason I have it is to drive the stereo. They should fix this one...

File Processing Error

Hi Experts,
I have a File->Sync Proxy->File Scenario without BPM. There are multiple files in the source ftp folder and the adapter is processing them in order. When there is any application error on the proxy side, it is not giving any response. This is causing an error on the XI side as the MessageOnewayBean module is expecting a response.
Further the sender file adapter is not picking any other files from ftp folder. Is there a way to process all the files at a time.
Highly appreciate your help.
Thanks,
Rakesh.

> Further the sender file adapter is not picking any other files from ftp folder. Is there a way to process all the files at a time.
What is the QoS you have used in file adapter. If it is EOIO then change it to EO and then try.
Secondly in your Interface Determination uncheck the check box "Maintain Order at run time".
Regards,
Sarvesh

File sync error

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