File sync for Mac

I subscribed to CC in July - apparantly while sync was temporarily not working - I am STILL waiting. I have contacted support chat several times and they always direct me to this forum. Could a STAFF member or someone who knows anything about this help me PLEASE! Each time I turn on Sync files, it starts, then says: Creative Cloud Server Error. If I log into CC on another computer, my files are all "empty". This defeats the whole reason for me subscribing to CC, and is extremely frustrating. Please can someone help!! Rochelle (New Zealand)

Hi Artcookie,
Did you sign up here already?
https://creative.adobe.com/earlyaccess
Would you mind collecting and zipping up the CoreSync log files and uploading them to Creative Cloud through a browser, and sharing the link to them here?
The name of the log files are CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
They are located at :
For Windows
C:\Users\[your user account]\AppData\Roaming\Adobe\CoreSync\CoreSync-YYYY-MM-DD.log
For Mac
\Users\[your user account]\Library\Application Support\CoreSync\ CoreSync -YYYY-MM-DD.log
Note: the Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
This will help us better understand why this is happening.
Thanks,
-Dave

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