File system error when trying to connect to a network share

I am trying to set up a BB Curve (9350) to access a network share (Applications/Files/GoTo) and am getting a message "File system error". It does not ask for user/domain/password. I have this working on another BB Curve. When it works, it prompts for User Name, Domain, and Password. Is there a setting on the BES that allows some phones to access the network, but not others?
Thank you.
JerryK

Sometimes the devices can get pushed additional policies on accident basically, I would call the carrier first so you guys don't get charged for support and have them transfer you over to blackberry tech support. If you have access to the server and the device they might be able to figure out whats goin on.

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