File transfers Torch 9800 to Playbook

Can anyone tell me how to transfer files from a Torch 9800 to a Playbook 2 without a PC in the middle? BB Bridge works fine. I can see the files in the native file search utility, open them, etc. But actually pulling a file from the phone to the tablet, beats me. There's no dragging or save as capability when switching directories from phone to tablet. I've even tried using shortcut keys on the mini keyboard to try to copy and paste, but no go. All the apps I've found rely on WiFi and are geared to Playbook/PC use.
Solutions?
Solved!
Go to Solution.

Works! I wouldn't say it's the most intuitive software out there (it took a bit to find how you get to the Bridged phone, especially when used to it automatically appearing in the native File Manager and going up the file tree only gets to the top Playbook folder); but all figured out now.
Thanks for the suggestion Jon.

Similar Messages

Synchronizing Torch 9800 contact list with my Playbook

I am trying to avoid retyping all my contacts on my Torch 9800 into the Contact on my Playbook. Is there a way to port them from my phone to the Playbook and then sychronize them so when one changes, it automatically changes the other?

Hey pratiktnm,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you setup on a BlackBerry Enterprise Server? With the Desktop service book appearing it seems you were on one. If you are still on a BlackBerry Enterprise Server, I would suggest creating a full backup with BlackBerry Desktop Software: www.blackberry.com/btsc/KB33505
Then proceed with a security wipe by going to Options>Security>Security Wipe and then contact your network service provider to generate a new Enterprise Activation password. Then proceed with the enterprise activation by going to Options>Advanced Options>Enterprise Activation.
Once the activation is completed, test out the wireless synchronization of the contacts.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Torch 9800 - backup file corrupt

Hi everybody. My device is BB Torch 9800. Recently I installed the OS 6.0 bundle 2647 (v6.0.0.600, platform 6.6.0.223). After I finished to install the new firmware, the device made a reboot and turned on, but on the display appeared this message: "The backup file is corrupt. If possible, create another backup file and try again, or choose another restore option". In anycase, the device seems to go well, nothing is going wrong; but after each reboot (for example, if I install a new app), when the device turns on, the same message appears.What can I do to fix the backup file? How can I create another backup file? Which other restore option I have? Thank you for your help.

Delete your BBM app and try to reboot. If your issue is gone, download again BBM.
Thanks.
Hope that helps. Good luck!
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TORCH 9800 " How to stop the DATA Wiping due to Problems with Password Input "

PHONE TYPE:
Torch 9800 (1256)
PROBLEM:
On Friday, April 5th ... after several attempts of inputting my screen password I was constantly told by the 9800 that the wrong password was being attempted; which I know I did input the right PW . [ I believe that one key pertaining to the PW string is faulty and therefore not accepting the right character ] . When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again. This time after attempting what I believe was 9 times I suffered a "OMG" (Oh My God) situation where-in I believe the screen indicated to me that information would be erased; at that point I saw a progressive bar appear on the screen with the word "WIPING" and I immediately opened the back of the phone and removed the battery to stop the wipe at 40%.
One hour+ later I inserted the battery back into the 9800 and once again the data wipe bar appeared on the screen and I pulled the battery to halt the wipe at 20%.
I went to the Blackberry Official web site and sought out any solutions to stopping the data wipe in the Torch 9800 manuals and other service areas and there was no mention of the data wipe. I sought out other web sites for solutions and there was none... I also referenced a number of Black Berry forums and found that there where mentions of the same issue I was experiencing BUT no solutions.
I then pulled my sim card and inserted it into another Torch 9800 I maintain as a backup and when I went to my Mac Book Pro to connect the alternate 9800 and transfer data to it from the Blackbery desktop manager I was told their was a system failure. I attempted several times to in the dialogue box to copy data and settings from another device and again a system failure appeared. I again went to BB Torch Forums and found out that there have been a number of issues with Apple Macs and back up and transfers of data to Torch 9800 .
On Saturday I contacted Telstra Mobile Technical support and was connected to a Black Berry technical solution specialist who after referring to their BB manual and speaking to colleagues informed me that they saw NO work around solution.
I am therefore appealing to Blackberry wisemen & women to inform me if there is a solution to either obtain my backup data from my Mac and or to halt the Torch 9800 from wiping out my data if I have been able to pull the battery from the device. I have been user of Blackberry devices from the pagers of 1999 and have owned and operated over 14 BBs since along with my wife who is now on her first.
I am looking forward to your reply.
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
Professor Kenneth Morgan

Hi canadagoose
Welcome to BlackBerry Support Forums
Sorry to hear that you're experincing such issues !
canadagoose wrote:
When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again.
But this situation happens when you enter wrong password for your BlackBerry ID , but not with device password that a user set in his device :
KB24157 : BlackBerry ID lockout behaviour .
As you're an old user as you mentioned in your post , I think you will agree that BlackBerry are the most secure devices available , if we enter wrong password to many times ( By default 10 times ) then it will initiate a wipe process , which you cannot stop my any mean.
Sorry to say but there is no way or any workaround available to stop a device wipe after it is initiated .
Reading your backup issue , have you ever done a full backup or a custom backup which atleast include your address book ! If you have it then after a wipe you can restore it from those backup files.
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Restoring Torch 9800 backup to z10

My Torch 9800 was stolen on the weekend and I've replaced it with a z10. Is there anyway to get the backup of the Torch to the Z10. I read that the new Link software can back up a Torch and then restore to the Z10 but I don't have the Torch anymore. Is there any way to get to the backup data?

If you don't have a Hotmail account, get one...
You can get a utility from MS that will allow you to sync Hotmail with the MS Outlook on your computer. Once you get Outlook linkded with your Hotmail account which is now called Outlook.com you can copy all your contacts from the default Outlook contacts folder to the Hotmail synce folder in Outlook. Then when you register your phone to sync with Hotmail, the contents of the contacts folder in Outlook will get transfered to the phone via Hotmail from Outlook.
This is all a bit complicated, but it worked very well.
I managed to locate that try to force the original backup file from my old BB Bold through the Link software to be written to the new Z10. The time and effort was not worth it...
I spoke to BB tech support about all of this. They told me they are aware of the transfer issue between phones. They are collecting logs and are gong to persue the problem, so they can impliment an update to correct this.
As for being able to sync with Outlook, I was told this is being worked on. Apparently with the base OS, which I believe is called QNX, has some issues in how to write the code and set it up to be able to work properly.
Someone else told me they are also still working on some agreements with MS about this. Apparently, if you are on the BB corperate business plan the sync files can be transfered using MS Exchange Server. This involves a fair amount of cost unless this is something you need for your business.
Jerry G.

AW version 4.3.0.26 installation story on a Torch 9800

This story began when I received a message that AW version 4.3.0.26 was available. I have a Torch 9800 with software version 6.0.0.706 and for the last 2 years every time I tried to install a new version of AW I ran into icon issues, either by clicking the AW icon it did not open the AW start up page or the icon could not be found. So I was curious what happen this time.
After I downloaded the new version and clicked the AW icon the app did not open. I checked the 'Application Management 'info and alas: AW was installed but already running showing CPU time had accumulated, i.e. AW was stuck in a loop.
I then tried to recover by pulling the battery a few times and uninstall/reinstall the AW software but to no avail. (This often is a quick fix but mostly not for a Torch 9800).
The only way I knew how to solve this issue was to wipe the phone but with an 'auto restore' feature for my current data. While this method wipes one's phone, i.e. it removes first all current device information and applications it is smart enough to reload all your device info and all apps including the paid apps later automatically.
I call this method 'auto restore'. A classic wipe leaves your phone with no data as suggested in other threads but then one has to reload  the backup data file by hand to restore stuff but it does not restore your apps automatically and is quite cumbersome.
Here are my initial conditions:
I have the newest DTM (Desktop Manger Software) installed, e.g. version 7.1.0.41
I have a copy of my current device software on my (Windows XP) PC
I made a backup file of my current data and apps
I had previously installed a valid ID
I installed the newest AW version, e.g. 4.3.0.26 (but with issues)
Here are my actions:
1) I selected 'Update' on DTM under 'Device' on the main DTM screen getting this message:
An updated BlackBerry Desktop Software component must be installed before you can continue.
2) I selected 'Install'
Windows Installer Window popped up.
Please wait while Windows configures BlackBerry Device Software Updater.
Existing BlackBerry software has been detected on your computer and must be closed before proceeding. Disconnect your device and click OK to close the applications. Otherwise click Cancel to stop the installation.
3) I disconnect my phone and clicked OK.
DTM shut down and then restarted after the BlackBerry Desktop Software component installation was complete.
4) I reconnected my phone and selected again 'Update' on DTM under 'Device' on the main DTM screen getting this message:
There are no BlackBerry Device Software updates available.
5) I unchecked 'Keep me subscribed to email notifications' and selected 'View other versions'. I then selected 'Install' using the currently installed version with the default check mark.
DTM checked again for updates but now I got an 'Update Option' box with 2 default check marks:
6) I unchecked 'Keep me subscribed to email notifications' and then clicked 'Install update'.
7) After the 'auto restore' installation was complete I disconnected my phone and followed all prompts. (Make sure you can receive and send emails before you continue).
I then looked for the AW icon but this time it was not there!!! Normally this 'auto restore' resolved the 'non responsive click issue' but today it did not.
8) I decided to delete the just installed AW version and then reinstalled it. Alas, finally the AW icon appeared and now it was responsive.
I followed the phone's prompts, installed my ID and then initialized my paid apps. It is important to do it in this order (install the ID first) or the paid apps will not work properly.
This 'Update' path method  which leads later to the 'auto restore' resolved my issues and all was good again.
Note: If you have a large music library on your phone as I have make sure it has stopped loading all files before you try to start your ID installation or you get some 'unwanted' messages.
While KB29422  suggests to install App World 4.0.0.55 to avoid the 'no show icon issue' I found that the 'auto restore’ method was always a good work around for either issue to have the latest AW version on my phone.
So this is my today's story which I wanted to share with the community. It might give you some new ideas to try out. I you liked it click either the 'thumb up' or ‘Like button' in the thread. Thx.

Hi dewpoint76 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
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Adding Danish language pack to Torch 9800

My Torch 9800 will not allow me to add Danish as an imput language. How can I fix this?

You can use other Carrier's OS. Try any Danish Mobile Carrier just make sure you delete the vendor.xml files before you install it (How to locate vendor.xml files) . I'm not sure it'll work because I never used Danish input on my BlackBerry, but I think it's worth a shot. Goodluck!
BlackBerry Device Software:
The language bundles available with BlackBerry Device Software depend on the wireless service provider. By default, the following language bundles are available:
English only
Multi-languageThis package includes Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Korean, Polish, Portuguese, Spanish, Swedish, and Turkish
East AsiaThis package includes Arabic, Chinese,Czech, Dutch, English, German, Greek, Hebrew, Hungarian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Thai
All LanguagesAll supported languages
Notes:
There is no guarantee that languages in the preceding lists will be available with the BlackBerry Device Software specific to your wireless service provider.
Afrikaans, Danish, and Swedish are not available to select in the languages list and auto-text is not supported. Limited input is supported for these languages because the default BlackBerry smartphone character set can be used. For example, if Afrikaans is not selected from the languages list, Afrikaans AutoText cannot be supported.
Localization support for BlackBerry smartphones
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Upgrade software for torch 9800

I have BB Torch 9800. I m living india and carrier is Airtel. Can anybody help me to how to upgrade software.

Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Moving Contacts from Curve 8350 to Torch 9800

I recently upgraded my curve 8350 to a BB Torch 9800. Prior to doing this I made a backup of all the contact files on the phone. When I connect my Torch to my computer I open the Blackberry Desktop Software to restore my .ipd file from the curve. I select address book from the restore, it tells me the restore is complete but there are no contacts on the Torch. I have tried restoring the entire file with no success as well. Can someone help me please.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
In the interests of the Community (where everyone learns from everyone else), would you mind posting what your solution was? That way, others who search will perhaps be able to use your solution without needing to post any question of their own.
TIA!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Syncing contacts of my BB Torch 9800 to BB Curve 8520

Hi,
I recently got a BB Curve from the company I work for. I also own a BB Torch 9800 (my personal phone) which I use to use for official purpose. Now, I need help in transferring all my contacts to my BB Curve. Request guidance.
Thanks.

Hi and welcome to the forums!
KB05421 What is the Switch Device Wizard
"BlackBerry® Desktop Software can be used to switch from a previous BlackBerry® smartphone to a new BlackBerry smartphone . The BlackBerry smartphone data and settings from the previous BlackBerry smartphone , such as email messages, organizer data, and third-party applications that are compatible with the new BlackBerry smartphone, are imported to the new device. If there are any email accounts that are associated with a BlackBerry® Enterprise Server, these email settings are also imported to the new BlackBerry smartphone."
KB23677 How to switch devices using BlackBerry Desktop Software
Cool?
Bifocals
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

How do I re-install the operating system on my BlackBerry Torch 9800 - I am sure it is hacked.

Greetings,
Can someone point me to instructions on how to re-install the operating system on a BlackBerry Torch 9800 and then upgrade it to the latest release?
I have done this several times in the past, due to recurring hacking, but have lost the instructions.
Thank you very much for your help.
Regards,
Jean-Pierre
P.S. I would preffer a releas of the OS without any pre-install applicaitons such as Twitter, Facebook, LinkedIn,
and above all, Whastapp. Thank you.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Everyone,
I have a Blackberry Torch 9800 and it was not giving any screen output.
I completed a security wipe of all the info on the device and fixed the issue.
I can use the phone now.
Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.
I have searched all over the internet to figure out how to solve this issue and no dice.
The technical info is below:
Blackberry 9800
smartphone 3G WiFi
6.0 Bundle 695(v6.0.0.246, platform 6.4.0.105)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 1.0.75.622Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0
-Any input on resolving this issue would be greatly appreciated-
-Have a great day
Stevo

Hello Stevo808,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
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Torch 9800 Bluetooth pairs to everything except Blackberry desktop software

I've got the 6.0 bundle 2475 desktop software.
My Blackberry Torch is paired to my new HP G72 laptop, running Windows 7 64, via bluetooth. To test that it is actually functional I've backed up my BB from Windows, and seen the file transferred via bluetooth.
When I try to set the Desktop software option to use bluetooth to synch I get a message that: "Your computer does not have the necessary support for bluetooth functionality".
So, whilst I can connect my BB to any and every other device and software I try (so far) I cannot connect it to the BB Desktop software.
Can anyone help please?

I've got the 6.0 bundle 2475 desktop software.
My Blackberry Torch is paired to my new HP G72 laptop, running Windows 7 64, via bluetooth. To test that it is actually functional I've backed up my BB from Windows, and seen the file transferred via bluetooth.
When I try to set the Desktop software option to use bluetooth to synch I get a message that: "Your computer does not have the necessary support for bluetooth functionality".
So, whilst I can connect my BB to any and every other device and software I try (so far) I cannot connect it to the BB Desktop software.
Can anyone help please?

Sync - "disconnected" error with Torch 9800 & Windows 8

I have a Torch 9800 and Microsoft Surface Pro with Windows 8. I have installed Desktop Manager three times and it will sync with my BB only once. I have activated .NET 3.5 in Windows, changed USB cables, ensured my BB battery is charged. What should I do to resolve this issue?

Hi jvanhalst,
Welcome to the BlackBerry Support Community.
Can you provide more information on this issue please?
What exactly happens when you try to synchronize?
Is this happening when syncing organizer data only, or media files also?
What is the full error message you receive?
Are you able to sucessfully connect with the BlackBerry Desktop Software to backup or use any of the other functions?
I look forward to your response.
-FS
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Torch 9800 Not turning on/red light blinking

I have Torch 9800 that won't turn on.
I've seen a few other posts on here and it seems this is a common issue, I've tried a few of the fixes suggested but no luck so far.
My 9800 has the latest version of BB OS available (unless there was one released within the last 4 days)
The red light only comes on when charged and goes on and off. When plugged into my PC it disconnects from the PC and then reconnects. Sometimes the charging battery symbol comes on and the blackberry loading screen after but the blackberry loading screen shuts off.
I have tried a new battery and that is not the issue.
I read that you can do an OS reload but my BB is not showing as connected under my connections (the noise indicates a device has been plugged in)
I'm at the end of my rope and need to know what to do !

Try following the steps here to reload the software on the device:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
Unfortunately you won't be able to backup the data on your device, but if you had BlackBerry Protect installed, you should be able to get most of your data back.
If you have any problems getting it to connect to the Loader.exe file in Step 2, unplug your phone and remove the battery, then plug the phone back in, and as soon as your PIN shows up, select Next. Don't worry if you miss it, just unplug the phone, plug it back in and try again.
I hope this info helps!
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File transfers Torch 9800 to Playbook

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