File with exclamation, but I can't restore or anything.
When I try to restore it comes up with "Can't mount iPod, what am I supposed to do here? None of the other solutions work. Please help.
Go to find a Mac computer and do a Restore there. Once it has being completed, do a Restore back with your computer. If you can't find a Mac, please go to an Apple Shop and asking them a favour for doing the Restore for you. Your iPod need to do a Restore to fix the error of file with exclamation, however, your will not able to get your iPod mount with a PC at the mom, if you try to connect it with a Mac, it will able to force mount it.
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If you forgot your encryption password:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.
The above comes from here:
http://support.apple.com/kb/HT4946 -
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File with exclamation mark and cannot connect
My ipod stopped working. I had a low battery so I charged it. Now when I try to turn it on, it just churns and churns and then the file with exclamation mark comes on the screen. Also, when I try to connect it to my computer, the computer doesn't recognize it.
Unbelieveable, since last Saturday, I needed to fix up 3 iPods with similar problems from family members and friends, 2 connected with PC and 1 with Mac. I guess it will be a good idea if I can share with you all and hope that it can give you some hints when you try to fix yours before sending it for repairing.
Before you do anything I suggest that you should read the following carefully..
http://www.apple.com/support/ipod/index.html
Most problems came from the iPod not being recongzied by the computer (mainly PC and I find it less often with Mac). Second issue is iPod not being charged for quite some time.
I must say that I am not an expert but I did learn something during the past experience on fixing for more than 10 iPods but none of them are shuffle.
The first thing you need to do is plug your iPod directly to the AC charger not the USB of your computer, and leave it for 2-3 hours and most of the time you will able to wake up your iPod.
Secondly, do a reset of your iPod when it hangs, it is simple just press "Select"+"Menu" keys, which will not erase your data of your iPod.
In case the above both do not manage to fix your iPod problem then you may force to do the following, but it will erase all your data therefore it is always to be wise to have a backup before your iPod got problem.
1. Reinstall the latest iPod updater after the reset
If 1 still not able to recongize your iPod by the computer then you have to put your iPod to DiskMode i.e. plug your iPod to the AC charges, do a RESET and press "Select"+"Play" keys, you will see the message "Disk Mode" in few sec. Then you need to connect your iPod with your computer, and hope that it will be recongized. If you are lucky to reach this stage then you simply need to restore your iPod updater, and your iPod should be back to normal.Please note that You may need to plug and unplug few times in order to let your iPod to be recongized.
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Additional hints which may help your during the fixing ..
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2. Try to exchange cables to connect with your computer i.e. USB and Firewire
3. If you fail to solve your iPod with your PC then try to fix it with Mac and vice versa. Surprisingly, I do have experience that the iPod got recognized by my Mac after I connected it with a PC
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Good luck and hope it works in your case -
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Steve,
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