File won't delete in Creative Cloud

Has anyone ever had this issue? I have a photo file, I delete, it goes to trash, but then automatically gets added to back to creative cloud. I can not delete it! Help!

Are you deleting the file Creative Cloud Files folder on your desktop for in the browser at https://assets.adobe.com/files?
Deletion is a two-stage process (think Trash on Mac OS X or Recycle Bin on Windows). First you delete the file (or move it out of) the Creative Cloud Files folder on your desktop; or in your browser you choose the Archive action.
Once the file is in the Archive you can Restore or Permanently Delete the file only from the browser at https://assets.adobe.com/archive.
Please let us know how you are deleting the file (desktop or browser) and where you are seeing it added back (desktop, browser or both).

Similar Messages

I do not have a delete option for files or folders in Adobe Creative Cloud

I do not have a delete option for files or folders in Adobe Creative Cloud
im looking and looking....
im stumped.....
4 weeks now....
kai

HOW TO DELETE FILES or FOLDERS or Assets from Adobe Creative Cloud Brouser/Web Portal By: Kai Buskirk rev:130626
Adobe now burried deleting or trashing unwanted iteams files or folders in the Archive section of your creative cloud brouser/web portal.
Note!! - No longeer is there a standard TrashCan icon or simple Delete button... its burried in the archive sector: but why i ask?
An archive is an accumulation of historical records, or the physical place they are located.[1] Archives contain primary source documents that have accumulated over the course of an individual or organization's lifetime, and are kept to show the function of that person or organization. Professional archivists and historians generally understand archives to be records that have been naturally and necessarily generated as a product of regular legal, commercial, administrative or social activities.
In general, archives consist of records that have been selected for permanent or long-term preservation on grounds of their enduring cultural, historical, or evidentiary value. Archival records are normally unpublished and almost always unique, unlike books or magazines for which many identical copies exist. This means that archives (the places) are quite distinct from libraries with regard to their functions and organization, although archival collections can often be found within library buildings
A person who works in archives is called an archivist. The study and practice of organizing, preserving, and providing access to information and materials in archives is called archival science. The physical place of storage is sometimes referred to as an archive repository.
To delete files folders or individual assests in the current incarnation of adobe creative cloud brouser/web portal rev:130626
1 - Check mark the box on left and select files or folders you would like Deleted/Trashed and move them to the ARCHIVE folder location inside your adobe creative cloud brouser/web portal....Then navigate to the ARCHIVE SECTION
2 - Once the files or folders you have check marked are moved to the ARCHIVE folder location you can select them for Permanant Deletion (Trash)
ps: you can also restore them......if you so choose....
3 - in case you missed this step after selecting/checking the files or folders in the ARCHIVE folder there is a small Triangle Selector drop down that will reviel the Permanently Delete option.... clicking that is the point of no return i think..... so do not be misled my the use of the term ARCHIVE.... DELETING PERMANANTLY IS DELETING YO!
4 - OK DONE NOW YOU GOT IT .....
Good Luck Happy House Cleaning.....
Wamest Blessings,
Kai Buskirk
Message was edited by: [email protected] rev: 130626

If i have deleted my local files, how can i download all my files at once from the creative cloud server?

Hi,
My creative cloud files have all been deleted on my machine, all put in the trash (not by me!) I've recovered some but I want to download everything from the creative cloud server before I sync again. is there anyway to do this? or do I have to download every single file individually, which would take hours......
I can see all my files on the cloud server but can't figure out why it has dumped all my local files in the trash.
Thanks!

Just to add that, I had exactly the same issue this morning, so it is certainly a more widespread problem rather than an isolated case.
For Adobe's benefit, here's a summary of what happened for me:
All cloud files automatically moved to trash on turning my computer on and auto syncing. All folders remained, but empty.
Files still existed online through the browser, in the Files section and had not been put into Archive.
When I got home to my personal Mac, the exact same situation happened as above. Though I made sure to do a backup before connecting to wifi and allowing it to sync!
Tried signing out and deleting the Creative Cloud files folder, then signing in again, hoping it would re-sync and create all my files again to match what was online, but it just created the directory of empty folders again.
Was on a call with support for an hour which was painful, with them taking control of my screen but having no idea what to do to fix it.
As with you guys, I'd like to download all my files again (not including Archive), but as a batch and not one by one online! Hopefully the sync will fix and download the lot again automatically.
Have you worked out what's wrong yet Adobe?
Thanks

How do I share more than one file at once in Adobe Creative Cloud?

How do I share more than one file at once in Adobe Creative Cloud?

Hi Ken,
Thank you for your quick response. Have a good weekend.
With best regards,
Hans Rengelink
De Eelinkes 29 - 7101 PZ Winterswijk - The Netherlands - Tel: +31 543 461818 - E-mail: [email protected]
This e-mail message and any accompanying documentation is intended for addressee only and may contain privileged and confidential information. If you are not the addressee any use of this information is strictly prohibited. If you have received this e-mail in error please notify us immediately by reply e.mail or telephone call on +31 543 461818 and delete this e-mail from your systems.
Op 26 okt. 2012, om 17:33 heeft Ken G. Rice <[email protected]> het volgende geschreven:
Re: How do I share more than one file at once in Adobe Creative Cloud?
created by Ken G. Rice in Adobe Creative Cloud - View the full discussion
Currently you cannot share a folder, only individual files. Sharing of folders is a feature that is coming in the future.
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My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB

My CC Cloud files directory is empty but Creative Cloud says 17GB used of 20GB
How can i get my unused space back.
Regards Matthijs

Please check if some files are archived.
> https://creative.adobe.com -> login
> Select the Archive page option by selecting the trash can icon in the upper-right corner of the files page.
> Select the files to delete permanently and click the Trash icon
> In the confirmation dialog, click Permanently Delete.
http://helpx.adobe.com/creative-cloud/help/sync-files.html#

Photoshop Touch won't sync with Creative Cloud

Photoshop Touch won't sync with Creative Cloud, although all my other Adobe iPad apps will. Is there a way to force the sync in PS Touch? I have already tried toggling syncing and signing out / in.

Hi
The meant photoshop update not the iOS update.
I have tried to sync with a free 2gb account today and this works fine with my iPhone version of photoshop touch at least.
What I am more confused about is that I cleared out my 20gb space to see if it was large files or a file type that was causing the issue. But even with a completely empty creative cloud account photoshop touch didn’t sync?
Which suggests to me that the issue is with my 20gb storage space?
I manually moved my photoshop touch files a few months ago. I haven’t used photoshop touch since really because the issue.
Come to think of it the issues started around the same time as I started using the creative cloud connection on my macbook.
Thanks
David

I acedentaly deleted the creative cloud downloader and it wont let me download it again ...

I had photoshop but, the files got damaged, and when It wouldnt let me download photoshop again, i deleted the creative cloud downloader hoping i could download it again and get photoshop again. Please Help

Please Update CC App from following link:
http://www.adobe.com/appsmanager/index.html
Let us know if it works.
Regards
Pragya

Where did my files go when I installed Creative Cloud

Where did my files go when I downloaded Creative Cloud.

again, the cc app doesn't move/remove/delete/uninstall any files on your desktop, or elsewhere.
in addition, your desktop folder may have been a shortcut to a folder, or the files in your desktop folder may have been shortcuts to your files. so, search your computer (using your file search) for your missing files. also, check your trash for your missing files.

Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier

Hello Adobe team. I am trying to delete my creative cloud program since about 2 months. I want to delete this because I don't need it anymore. STOOOP IT AS SOON AS POSSIBLE.

I'm sorry but nothing from this you just sent me works...The linke form adobe support to chancel takes me over and over to the same page, and the only thing they do is tell me to write my problem down in a chat for questions...the link with the phone was pretty good but nobody picks up....I really don't know what to do anymore....i've tried everything and nothing happens..im just paying more and more....
John T Smith <[email protected]> schrieb am 23:38 Sonntag, 22.März 2015:
Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier
created by John T Smith in Adobe Creative Cloud - View the full discussionThis is an open forum, not Adobe support... You need Adobe support to cancel a subscription-start here https://forums.adobe.com/thread/1703848-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html--and two links which may provide more details, if the above links don't help you-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html-http: //helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7328961#7328961 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7328961#7328961 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Im having trouble importing mov files into premiere pro on creative cloud, have installed quicktime

Im having trouble importing mov files into premiere pro on creative cloud, original problem was no video and only audio when I imported mov file, so I have installed quicktime after reading that may solve the problem,but now an error message reads codec missing or unavailable, any help would be appreciated

MOV is a wrapper... what is inside the wrapper?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Why can't I turn on File and Font Sync in Creative Cloud?

Why can't I turn on File and Font Sync in Creative Cloud?

I'll send an email to that as well but the same issue occurs with file sync. I have this on my personal account but not our CC for teams accounts.
These are what I see when I click those tabs in my Creative Cloud window.
Any help would be appreciated.
Thanks

How do i delete adobe creative cloud

how do i delete aDOBE CREATIVE CLOUD IT IS PLAYING HAVIC WITH MY SYSTEM

Thanks Nitin but I don't want to delete Illustrator as it is installed as part of the Adobe Technical Communication Suite and is under that licence, not the Creative Cloud licence. The version ends with a 0 which in another thread I was told by an Adobe person confirms it is perpetual licence version, not the CC version.
The CC installation has no installed apps under the CC licence.
Is there any way from the Adobe end that your records can confirm I am not using any part of the CC licence I have?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Tried to download trail version of CS6 had problems with the instalation primarily - did not work (Windows 7). So deleted all files and re-installed the creative cloud now no apps showing on CC? Please help!

Downloaded CS6 from the cloud on trial version a few weeks back. During instalation my computer crashed and left it kind of partially installed i think. I deleted the files i could find to try and re-instal. Have managed to get the creative cloud back but when i load it up im not given any options - no apps or home or anything just the shell. Does anyone know whats up or cangive me some advice to get my trial please. Many thanks

When I try to install trial version now it brings up the cloud but nothing happens. Any ideas? Thankyou

File being deleted from Creative Cloud folder

Creative Cloud just deleted a file from my CC folder on my mac. The desktop application gave me a notification saying that a file had just been deleted. I did not delete it, and I'm unusure about what went wrong.
I tried to contact the custumer support chat, but the guy didn't really know what he was doing. What can i do?

I had similar problems with Google Drive about a year ago. It had to do with a very large folder, over 100Gb. The problem as I saw it was some sort of delay in a delete comand when I moved the file. It was ricocheting through the system somehow. Each time I tried to re-synch my folder, the command would send from the cloud to delete the local folder. What I noticed was that when I went into the on-line trash folder on Google Drive, some of the files were there, but not all of them. I would restore what was there, then come back later, and more would appear. Rinse, repeat.
My Google Drive hasn't acted up since then. They instituted a policy to have a pop up confirmation appear before deleting local files. My advise is to keep large files off the cc until Adobe catches up.

Some CC files I created on Windows 8 won't Sync to Creative Cloud

I created some files in Illustrator and they just don't sync.
I don't know why.
I looked at security permissions, and I don't know where else to check.
The system is a Cintiq Companion 2.
HELP!

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
-an overview of assets https://assets.adobe.com/files

File won't delete in Creative Cloud

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