Filename attachment in E-Mail from Support Message

Hello,
Can You explain me how to manage a filename of the attachment in E-Mail  from Solution manager ServiceDesk.
We receive the mail notification with attachment which has always same filename - "service_operation.pdf".
Thank you.

Hi,
Do you want to receive the e-mail as a pdf or e-mail? I suppose it is in a pdf. However, if you are unable to set teh attachment name, trying setting the e-mail in text format rather than pdf.
You can check the SCOT setiing for SMTP> Internet>Set--> Output formats for SAP documents. Keep this value as TXT.
This should help.
Thanks,
Rinkal

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