Files from collaborated/shared folder show online but won't sync to my laptop

I have two CC accounts. One at work and one for my home business. Sometimes I want to share files between the accounts so I use the collaborate feature. The problem I have run into is the files will show up online but they won't transfer to my laptop. The main folder shows up but it's empty. Am I missing something? It's really strange that they show up online.

Do not know which operating system each machine is, but Windows is more restrictive in terms of file names. See this help article: Error: "Unable to sync files".
Please email me the log files for desktop sync (CoreSync) for both machines at [email protected]
The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

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There may be some backdoor way into doing that; but I have not really been
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Apparently some other users have had issue with trying to change user
permissions in a system and have rights to previous and now gone user
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not removed before the user was removed from the computer.
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resolution. There is a path through terminal or super user access; or
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where a file could be found then, trashed, then the computer restarted
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Files from collaborated/shared folder show online but won't sync to my laptop

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