Files Missing When Printing, i.e.x2utilkd.dll (Xerox)

Question

We are seeing an issue pop up and it is occuring more frequently of late.  We have Windows Server 2008 R2 print servers, Windows 7 32 bit clients and Xerox printers.  A user will call with a problem either (1) printing from Office and it prints
out skewed and jumbled as if a print driver issue and/or (2) errors about missing files while attempting to print a PDF file.  It will occur to that users but if another logged into the computer, it would not affect their profile.  Once it starts,
it is constant but may not affect all the printers they have installed.  We have tried uninstall/reinistalling print drivers, cleaing out the spooler, uninstalling/reinstalling applications, clearing out the associated registry keys but nothing seems
to work.  We saw several articles addressing Splwow64.exe errors but we haven't seen that one--only the x2utilkd.dll error.  I also saw in the same articles that simply disabling the CSR will work.  Problem is, we are
remote techs and even though we have years of experience on the server side ourselves, home office server techs won't buy in enough to even try un-checking CSR.  So, I'm asking for more data.  Anyone else seen this, tried this and what worked for
you?  It is crazy to have our hands tied like this and have to re-image user's workstations because of this.  Please help!?

Answer 1

Thanks for  your reply.  I was able to get the print server team--they are at corporate level in another state, to disable CSR.  It appeared to work and seemed to resolve the skewing issue but now the missing file issue is back.  Unfortunately,
those of us in the field have absolutely no admin rights to edit GPO on the desktop and no access to the server at all.  Very weird but that's how it is.  As I said the printer team are stubborn and won't waste their time unless we can point them
to a "Microsoft says...." article.
I have put substantial time into researching the issue and this is the best I found and the poster says that Microsoft was the one advised them:
1. Disable CSR.  This can be accomplished as shown above or by policy.
2. Disable Asynchronous RPC on the Windows 7 client machines by adding a registry entry:
HKLM\Software\Policies\Microsoft\Windows NT\Printers\EnabledProtocols
Type: DWORD
Data: 6
3. Install the print hotfix roll up package on the server.
The print team un-checked the box for the printer in question.  Unless I have good docs stating that they should do this by policy, they won't.  I added the registry entry.  I do not believe they installed the roll-up package on the server.
If you know of anything else I can have them try--server side, please let me know.  Adobe doesn't claim the problem, un-installing/re-installing, upgrading/downgrading Adobe products does not work.  Uninstalling/reinstalling print drivers on the
workstation/server doesn't help.  The only thing I've been able to do is create a new profile for the user or re-image the machine which I feel is pretty extreme.
Other info for our environment:  Windows 7, SP1, Windows Server 2008 R2, Acrobat 9 through X, doesn't seem to matter.  No roaming profiles, users move from site-to-site and use different printers Kyocera/Xerox/HP/Brother and users use Citrix to
access published apps and use the local printers through Citrix.  The issues do not occur if the user is using Citrix and the PDF is launched from the server.  It is only if the PDF is launched from their workstation.
Any help would be greatly appreciated.  I myself have been unable to replicate the issue.  It just seems to be random.