Files not playing properly

I've never had this problem in the past but recently (in the past month or so) certain songs in my library will play properly up until a certain point and then iTunes stops responding. Once that happens I can't do anything on my computer until I force iTunes to quit. I've tried installing the newest upgrade and it hasn't helped. I've tried playing the files in other media players and encountered the same problem. It's even been known to happen to files that have just been added. I tried to create an AAC version of one of the files as an experiment and it gave me an error message (-3). I should also mention that I keep my library on an external drive. It has been accidentally unplugged once or twice while a song has been playing but I have no problems with the songs that were playing at the time. Any advice is appreciated.

Thanks for replying, William.
I'm using Robohelp version 8, HTML Help. The problem only occurs with the CHM file. Within the help, it checks out perfectly (when I click the links, Windows Media launches and the correct video starts playing).
I'm not sure where to place HTML code -- I've seen a few other examples that say to select Insert > HTML Controls > Tag. However, I haven't got a "Tag" menu option. Also, the Justin Cook code is for starting a video upon entering a page, which I do not want -- I want users to be able to select a control/link to view when they want to view...
Thanks again. I'd appreciate any other advice you can offer.
- Wendy

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.mov files not playing properly in Premiere Pro

Hey!
I'm new to setting up projects in Premiere, but I have the newest version (2014) of the software, and I'm having problems playing back files within the software. These are .mov files, taken on a Canon mark 3 primarily, and while some files play back fine, others black out the video or grab a random frame and hold it while the audio plays back smoothly. The clips play fine when I open in Quicktime.
I assume this is is a codec problem or something? I have no idea about codecs. Please help! I really appreciate it.
Thank you.

I believe that those MOV files are using the H.264 CODEC. You will need to have that installed (comes with later versions of Apple's QT), but even then, might not work in PrPro 1.5. I just do not recall if it supported H.264.
For a bit more background on file formats, this ARTICLE might be useful. For a bit more on CODEC's in general, this ARTICLE might be useful.
Good luck, and hope that PrPro 1.5 does handle H.264.
Hunt

Embedded QuickTime files not playing sound

I'm having trouble getting older, embedded QuickTime files to play properly. Many of them do play but without sound.
An example:
The embedded QuickTime files in questions 6 and 10 here...
http://www.linguistics.ucla.edu/people/schuh/lx001/Web_Quizzes/Quiz_07/07web.htm l
...do not play sound.
When viewing the files directly...
Example: http://www.linguistics.ucla.edu/people/schuh/lx001/Web_Quizzes/Quiz_07/07_Quiz_m edia/0706_split_brain_red.mov
...the sound plays properly.
I have done a bit of playing around on a few different machines and have found the following:
2009 MacBook Pro: video and sound play correctly in Safari and Firefox
OS X: 10.7.5
Safari: 6.1.6
Firefox: 36.0 with QuickTime Plugin ?
QuickTime 7: ?
QuickTime X:10.1
2009 Mac Mini: video and sound play correctly in Safari and Firefox
OS X: 10.8.5
Safari: 6.2.3
Firefox: 33.1 with QuickTime Plugin 7.7.1
Firefox: 36.0.1 with QuickTime Plugin 7.7.1
QuickTime 7: 7.6.6
QuickTime X: 10.2
2011 Mac Mini: video and sound play correctly in Safari and Firefox
OS X: 10.9.5
Safari: 7.1.3
Firefox: 31.0 with QuickTime Plugin 7.7.1
Firefox: 36.0.1. With QuickTime Plugin 7.7.3
QuickTime 7: 7.6.6
QuickTime X: 10.3
2011 iMac: no sound in videos, improper display of video with menu in both Safari and Firefox
OS X: 10.10.2
Safari: 8.0.3
Firefox: 36.0.1 with QuickTime Plugin 7.7.3
QuickTime 7: 7.6.6
QuickTime X: 10.4
2011 Mac Pro: no sound in videos, improper display of video with menu in both Safari and Firefox
OS X: 10.10.2
Safari: 8.0.3
Firefox: 36.0.1 with QuickTime Plugin 7.7.3
QuickTime 7: 7.6.6
QuickTime X: 10.4
Is this a Yosemite issue? Not being able to play older QuickTime 7 files properly? I'm not sure what else the issue could be since everything seems to work fine in 10.7, 10.8, and 10.9 (unfortunately, I have been unable to test this in 10.10 or 10.10.1). Maybe I'm overcomplicating a simple issue? Any help would be greatly appreciated.
Thanks!

Is this a Yosemite issue? Not being able to play older QuickTime 7 files properly? I'm not sure what else the issue could be since everything seems to work fine in 10.7, 10.8, and 10.9 (unfortunately, I have been unable to test this in 10.10 or 10.10.1). Maybe I'm overcomplicating a simple issue? Any help would be greatly appreciated.
Some very interesting observations which peaked my own curiosity due to on-again, off-again nature of the playback. I suspect this is either a "bug" or represents content handling changes that are currently in the process of "evolving." Not a web site programmer so I used iWeb to run some contrast-comparison tests on how audio was handled by the plug-in software when directly accessing the content by its URL and via the page embed strategies. My results mirrored yours in that:
1) All legacy codecs tested (A-Law, IMA, QDM2, QPV, and u-Law) in an MOV file container played correctly in the QT 7 player.
2) The same files all played correctly when content was accessed by the plug-in software directly using the URL reference.
3) None of the files containing legacy audio compression formats would play audio using the plug-in software using a web page embedding strategy.
4) An MP4 (H.264/AAC) version of you original clip played correctly in all instances.
5) Replacing your QDM2 audio track with an AAC audio track in the original MOV file allowed the file to play correctly in all instances.
Based on these observations, I suspect the problem is in the way the software is currently programmed to handle (or rather ignore) the embedded strategy content. However, as you indicated, it is probably time to update your files. Not only did the H.264/AAC version of your original file play in all instances, but it used less than 45% of the file space/bandwidth for the settings I employed as compared to your original "0706_split_brain_red.mov" original file.

Youtube videos do not play properly

I appreciate any suggestions with this problem. I have a Mac G4 laptop (PowerPC) running OS 10.4
Most web videos do not play properly on my computer, especially if they use Adobe Flash Player. (QuickTime videos play fine.)
I have had my internet connections checked by my provider, and the speed is very good, and the configuration is OK, so they do not understand why I am having trouble. When I try to play YouTube videos, I get a slideshow, with a new frame every 2 or 3 seconds. I have tried using my computer on my friend's internet connection, and it has the same problem. My friend can watch the same YouTube video perfectly well on his own computer, even though his download speed is much slower than mine.
I have already tried the following fixes several times:
complete uninstall of old versions of Flash Player
reinstall of the latest version of Flash Player. (My computer does recognize that the player is there, as I said, it just plays the video as a slideshow.)
Repairing permissions and restarting
resetting Safari, manually clearing cache, cookies, etc. (Although I also have the same problem in Firefox)
Downgrading to Flash Player 9
Trashing QuickTime Plugin.webplugin
Trying to trash all DivX files (I don't have any, it turns out)
making sure audio midi settings are for 44.1
trashing the Macromedia preferences folder
None of these things have helped me. Thank you in advance for any other ideas of things to try.

Rogerskth,
Sorry, I wasn't clear. My computer NEVER played flash videos properly, with any version of Flash. Considering that Flash is maxxing out my CPU power (as measured by the Activity Meter) I suppose that slow CPU speed really IS the cause of my problem. Since you have a faster computer, and your computer used to play the videos OK, it seems likely that your problem is SOME OTHER mysterious problem.
Bungee33,
You might be pleased to know that in English we have the same expression as the German which you quoted
"we in Germany say, that a horse given as a present must not be critizised by judging the teeth in the mouth of the animal"
In English, we say "don't look a gift horse in the mouth."

Captivate 8: Getting this message "Unable to locate LMS's API, content may not play properly". Then I get a debug message of "44:Tue Feb 17 2015 : InIsLoaded, returning false". Has anyone else seen this?

Captivate 8: Getting this message "Unable to locate LMS's API, content may not play properly". Then I get a debug message of "44:Tue Feb 17 2015 : InIsLoaded, returning false". I also see a message in the preview pane when I view the .htm file in the project folder "This course requires JavaScript to be enabled in your browser. Please enable JavaScript, then relaunch the course." JavaScript is already enabled and I'm getting this in IE9 and Chrome 40....Has anyone else seen this?

The first part of your issue will be resolved if you load your course from an LMS. If you are not hosting your content on LMS, you can disable the reporting in your Quiz settings (Edit > Preferences > Quiz > Reporting).
Not sure about the Javascript related issues.
Sreekanth

Songs not playing properly on 3rd gen iPod (click wheel)

I have a large amount of songs on my iTunes and iPod, and I often buy new music (from sources other than iTunes) to add to me collection. After updating my iPod last night to add a new album that I purchased, I noticed today that certain songs on my iPod would not play properly. When they come up in the cue or are selected to play manually, they appear on the screen, stay at "0:00 elapsed" for a second or two, then the iPod simply switches to the next cued song, as if this song has come to an end. If it's the only song in the cue, the iPod reverts to the general Menu screen.
I checked my iTunes to see that the songs were still in my library and that I did not move or delete the source. None of the affected songs had the "This song cannot be found" exclamation point next to them, and they all played fine on my computer through iTunes, but they simply wouldn't work on the iPod. I updated my iPod tonight in hopes that the mistake would correct itself, but nothing's happened.
Since this is a rare problem, I haven't been able to find any FAQs or solutions regarding it. I hope someone has the answer.
Thanks for your time.
Eugene Gurvich
Intel Mac 24" Mac OS X (10.4.8)

I have the exact same thing happening. I just bought the new Foo Fighters album, the songs play on iTunes, but will not play on my iPod. I have updated my iTunes and iPod to try to get it to play with no success. With the iPod in the sourcelist, I can play the songs from the iPod music list, but not once the iPod is undocked from my PC the song titles come up for a brief second then skip to the next song on the album without ever playing any audio. I even tried to delete the album and reload it. Never had this happen with any other songs, artists, etc.

HT1657 I downloaded a film for rental from itunes and it will not play properly,why?

I rented a film last evening The book of Kells and it will not play properly. My computer has more than enough memory or whatever it needs and I am using an account I have used in the past with success. The films starts, then stops, then speeds ahead like it is not successfully loaded. Any suggestions?

Welcome to the Apple Community.
Where did you download it to and is it a purchase or rental.

HELP....AVCHD / MPEG files not playing correctly!

I have been trying to download video that was shot with the new Sony FS100 camera that I'm told are AVCHD or MPEG files to my older Adobe Premiere Pro 1.5 timeline, but they are not playing correctly. When I reverse the field dominance, the image plays better but the sound is strange (I was able to speed the sound to 450% and it worked better, but then the balance of the sound from the clip is lost somewhere.).
Any suggestions to make these files play and work correctly? I tried converting them to AVI files but that showed up completely black on the timeline! Anything I've tried either affects the video or audio negatively! I try either makes the image play or stutterThis was shot in regular SD format, NOT HD, so they should be able to play on a standard timeline. Can anyone suggest anything to help please? Much appreciated!

Thanks for your reply, I ran it through Media Info. Here are the results:
Container & general information:
MPEG-PS: 290 Mib 4min22s
1 Video stream: MPEG video
1 Audio stream: AC-3
First Video Stream:
8833 Kbps, 720*480 (4:3), at 29.970 fps, MPEG video (NTSC) (version 2) (Main@main) (Custom Matrix BVOP)
First Audio Stream:
256 Kpbs, 48.0 Khz, 16 bits, 2 channels, AC-3 (DVD-Video)
Please let me know where to go from here. Thanks so much!
Date: Fri, 11 Nov 2011 10:50:15 -0700
From: [email protected]
To: [email protected]
Subject: HELP....AVCHD / MPEG files not playing correctly!
    Re: HELP....AVCHD / MPEG files not playing correctly!
    created by Ann Bens in Premiere Pro CS4 & Earlier - View the full discussion
Welcome to the forum.A screendump of what these SD files exactly are would be very nice.Run them throught Media info.http://mediainfo.sourceforge.net/en
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Videos not playing properly

Videos recorded in iphone 6 when stored in Z10 are not playing properly. May be because video resolution or settings differ. But this shouldn't be a problem. If all the video formats and resolutions are supported why is it the case. I tried videos of. Mp4 and. Mov formats. Both couldn't be viewed properly. Kindly fix the video application in bb10. Its very annoying. Other videos work fine but videos recorded in other phones specifically iphone doesnt work.

This problem is posted by other but their problem are waste with excuses and it happens every time

TS1424 I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Ringtone not playing properly

I set specific ringtones for several of my contacts & then I went to the Sound Settings in Windows to set my regular ringtone for all other calls. Afer I selected a ring tone for "Phone: Known Caller", the distinctive ringtones for my contacts do not play properly. How can I reset it so that the distinctive ringtones for my contacts play properly?
Post relates to: Treo 800w (Sprint)

The only thing I could suggest would be to hard reset and set it up again and see if the problem continues. If you find anything out please post it here.
Post relates to: None

We think 5.0.2 has fixed it! (InCopy Files Not Synchronizing Properly)

Last year there was a topic (now archived) titled 'InCopy Files Not Synchronizing Properly' which discussed a problem with InCopy breaking the VC link after editing the story.
5.02 update ID and IC seems to have fixed it. We have only done a quick test but would be grateful if others users involved in this topic would have a look and report back to this thread.
I don't seem to be able to post to an archived topic, but am keen to let others know, so I have started this new thread.
With hope
Alan Edwards

We've only produced one magazine since upgrading to 5.0.2, but I've noticed *significantly* fewer version control issues (2 versus about 20) since last issue. A dramatic improvement.
Now if they could only fix that darn text wrap bug.
Stephen

In my shuffle 4g the songs not playing properly most of the times it gives some kind of sound and stop playing songs.

in my shuffle 4g the songs not playing properly most of the times it gives some kind of sound and stop playing songs.

First, make sure the headphones plug is completely pushed into the headphones jack. Because the jack serves multiple functions, the fit may be tighter than expected (especially if you have the Apple EarPods).
Also, try using the headphones with another device, to rule out bad headphones. Or try another set of (known working) headphones with the shuffle.
Are you using older headphones that have remote control buttons? Not the latest EarPods and not the immediately previous version of white Apple earbuds. Or non-Apple headphones with remote control buttons. It's possible they are not compatible and interfering with the shuffle's operation. Any standard headphones (with no buttons) should work.
If that does not help, you can try doing a Restore on the shuffle in iTunes. The Restore button is on the shuffle's Summary screen in iTunes. This will erase the shuffle, reinstall its software, and set it to defaut settings. If a software (or settings) problem on the shuffle is the cause, the Restore should fix it.
Otherwise, if the Restore does not help, it may be a hardware problem. If it has been less than one year since purchase, it is under warranty.

Hello, do you know that when you play a song skips or returns and does not play properly?

Hello, do you know that when you play a song skips or returns and does not play properly?

I can not fix this problem and it happens with songs purchased or imported from a CD

HT1657 My movie rental freezes and does not play properly

I rented a movie and when I pressed play it would not play. When it finally started to play it would freeze and looked very digital.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Files not playing properly

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