Files saved to NFS share by MS word cause finder to loose sync w/filesystem

I am posting this bug report(#4699323, opened Aug 24th, 2006) I have open with Apple because there is no indication that they have even noticed it. Please reply if you have similar problems, questions, or suggestions. Bug report follows.
24-Aug-2006 04:17 PM Erik Meitner:
Summary:
Files saved to an NFS volume by Microsoft Word dissappear from the Finder. Many times "Ghosted" icons of "Word Work Files" are left behind.
Steps to Reproduce & Actual Results:
1. Mount an NFS volume from a server(Mac or Linux, doesn't matter. NFS options do not matter.) from the Finder or command line.
2. Open a Finder window to the mount point.
3. Create a word document(test.doc), save to the NFS mount point.
4. Make sure both the Word window and Finder window are visible.
5. Type a single letter, Save.
6. "Word Work File L_200098113"(the number varies.) apears and test.doc dissapears from the folder. Then the icon for "Word Work File L_200098113" goes "ghosted" (test.dc IS still there, just not shown. You can verify this in the shell )
7. Type a letter, Save.
8. The work file dissapears and is replaces by "Word Work File L_200098113"
9. Rinse, Repeat ad infinitum.
Expected Results:
File saved & Finder does NOT get out of sync with the filesystem.
Regression:
* Only happens on NFS volumes.
* Only happens with MS Word.
* It happens on Panther(10.3.9) and Tiger(up to 10.4.7)
* "Fast saves" in Word has no effect.
* The user has full access to the root of the NFS volume.(a .TemporaryItems folder IS being created)
* Verified that problem happens with all Versions of Office 2004 from 11.2.3 to 11.2.6(current).
* Happens with ALL users: admin, local, and non-local(LDAP authenticated, network homes).
Notes:
* The work files(with "ghosted" icons) never show up when listing the folder via the CLI.
* The original(test.doc) always shows in the CLI.
* Relaunching the Finder usually causes the "missing" files to show again, but not always.
* Problem is exacerbated by users losing faith in the system, thus saving very frequently, guaranteeing that the problem will always happen.
* Only workaround is to have users work on files "off the network" on a local disk.
30-Aug-2006 01:45 PM Erik Meitner:
Screen shot attached showing initial state of Finder.
'1.tiff' was successfully uploaded
30-Aug-2006 01:46 PM Erik Meitner:
Screen shot attached showing state of Finder after 1st save.
'2.tiff' was successfully uploaded
30-Aug-2006 01:47 PM Erik Meitner:
Screen shot attached showing state of Finder after 3rd save.(2nd save same as 1st)
'3.tiff' was successfully uploaded
01-Sep-2006 08:37 AM Erik Meitner:
Relaunching the Finder will restore the icons to the proper state most of the time. One can also use this application to force a refresh of a folders contents: http://www.brockerhoff.net/nudge/index.html
I am not sure of the internal workings of "Nudge", but it does seem to be the best hack available to get the Finder to work properly.
01-Sep-2006 08:48 AM Erik Meitner:
I should also add that this problem is repeatable on 15 different Macs of different models, all running 10.3.9 with the latest updates.
11-Sep-2006 12:41 PM Erik Meitner:
Problem is repeatable on all 6 of our Machines running Tiger(10.4.7) with all the latest updates.
20-Sep-2006 02:25 PM Erik Meitner:
The "Nudge" tool mentioned previously does not always work especially for some users who experience this problem the worst. It will only restore the file to a "ghosted" icon that is still inaccessable.
Moving the file to a different folder and deleting the resource fork file is the only solution in this case.

OS X 10.4.8 update has not altered the behavior of this bug. The Office 2004 11.30 update seems to have caused the problem to happen less frequently. I would say it now happens half as frequently.

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    There is an Apple help article on multiple users.
    http://docs.info.apple.com/article.html?artnum=300432

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