FIles stuck in offline files

I have offline files enabled. I have transparent caching enabled as well, however the network latency is not high enough to trigger transparent caching. I have the "All files and programs that users open from the share are automatically available offline"
option enabled on the share that the user home drives are stored on. This works great for laptops because documents that users open then stay with them even when they are offline, available on a flight etc. The changes too sync back as designed, and I have
group policy configured to do a background sync every 5 minutes.
However, I am running into this issue with quite a few users: For some files, the computer retrieves an old copy from the cache, even though the version on the network has changed and even though the network is reachable. If the version
on the network is accessed from another network location, this shows a later time stamp on the file as well as updated content as compared to accessing the same file from the laptop in question. Because of this issue, I am afraid I might have the reverse issue
as well - where files changed / created on the laptop may not make it back to the network and cause data loss if the laptop is lost / rebuilt.
I would hate to turn off the offline files, as our users have become accustomed to the facility they provide of not having to choose which files to make available. I have the post SP1 enterprise rollup for Windows 7 installed, plus current on the patches.
Is there some hotfix / setting I am missing / need to configure?
thanks and regards,
-Ravi

Hi,
Have you checked Event Log, generally speaking, it should record this events if there is any problem when offline file Syncs.
In addition, you metioned just a few user encounter this problem, is there any difference between these computer?
I would make more research about this issue, If there is any progress about this issue, I would post back.
Roger Lu
TechNet Community Support

Similar Messages

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    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
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  • How can I get a list of all laptops or users with folder direction enabled or offline files enabled, be it sccm or poerwshell . i have struggled for a week.

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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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