Files there...but won't play

I download the files, and they appear in Finder/Music/iTunes/iTunesMusic, but they DON'T automatically import into iTunes. Furthermore, when I double-click on the file, it doesn't play. I dragged the files onto my desktop until I could figure out what's wrong.

Update to all in this thread:
see this link: http://docs.info.apple.com/article.html?artnum=93313
I talked to apple support, a bit of waiting but the rep (Webster) was ultimately helpful.
again, my situation may have been very unique, but I followed the above steps and I am now able to play the songs that previously would not, even though shown in the Library list.
see my earlier post for the details of my problem, if you're interested.
now, the caveats: virtually all music that was listed in the sidebar folder "purchased" under "store" was deleted from the list. the songs are in the library, but it appears that the record of purchases is gone. also, the field "date added" was replaced with today's date (date of following the link procedure). so, no telling what's new or old...
at first, I was shocked (to say the least) to think that my purchased music was gone after following these steps; it's just the listing, however (I happened to have saved all the confirmation emails, and I've spot checked to verify that purchased music is still in the library).
hope this helps all who are dealing with this issue - I've been quite upset the past few days thinking that my 1200+ iTunes purchased songs were gone.
ells

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Itunes Match Songs are all there but won't play

I've been using iTunes Match at work pretty regulary and I've notived that, seemingly randomly, I'll open iTunes and all my music will be there... however doub;e-clicking a song or or hitting PLAY does nothing. No error message; no nothing. Th ePLAY button is isn't ghosted or anything.
I've tried goifn Store . Update iTunes Match. That doesn't work. The only thing that seems to work is turning match completely off and then back on again.
Any idea why this would be happening?

Well the odd thing is that everything works perfectly fine most of the time. However, 10% of te time, Match enterest his stange state where songs won't play. Nothing changes in the iCloud Status field. You can even edit metadata like rating and song-names. Songs just won't play... nor will they download.
Based on the above, I don't think it's a corportate firewall issue (neither does my IT guy).

I bought an audiobook the other day via itunes on my phone. Synced my phone to laptop itunes (first time) and now I can't start the audiobook. It is there but won't play!

Any ideas?

From King_Penguin in response to an earlier query on this topic:
You should be able to copy it over by connecting your phone to your computer's iTunes and doing File > Devices > Transfer Purchases - it should copy over to the Books part of your library
Cheers,
GB

TS1967 I have just bought a new computer and downloaded latest version of itunes. It has all installed fine, but when I sync my ipod, it shows all the songs but won't play any of the songs in that library. Also, I can't add new files.

I have just bought a new computer and downloaded the latest version of itunes. It has all installed fine, but when I plug my ipod and sync it, the music library shows all the songs and videos that are on there, but won't let me play them. Also, I can't add any new songs to the same library. It saves them elsewhere. I have had the previous version on another computer and it worked just fine. I have been online trying to find an answer but nothing. Hope someone can help me. Thanks

Installing iTunes does not cause content to magically appear on the computer.
Your media is only where you put it.
iOS devices are not backup devices.
Copy the media from the old computer to the new computer.

HT3775 can a .mov file be recovered if the record was accidentally shut down from loss of power? i was recording from the AJA Pro Ki when we lost power, the file is there but it wont play and comes up with the message, "The document "SC1ATK63.mov" could n

Can a .mov file be recovered if the record was accidentally shut down from loss of power? i was recording from the AJA Pro Ki when we lost power, the file is there but it wont play and comes up with the message, "The document “SC1ATK63.mov” could not be opened. The movie is not in a format that QuickTime Player understands."

Hi,
Troubleshooting a start up script can be difficult. There are some third party programs that also keep logs of start up programs, however for Firefox this may be different.
Is Firefox a startup program? [http://www.winxptutor.com/msinfo32.htm]
Its also possible to check the Web developer tools for any scripts in a page: [https://developer.mozilla.org/en-US/docs/Tools/Debugger]
In the control panel there is also Administrative tools to view event logs, but this may be something a local technician can walk you through.

ITunes imports file, but won't play

I upgraded to 7.5, but now files (AIFF, WAVE, MP3) that I've downloaded from the Internet won't play (both free and purchased ones). When I double-click on the file, iTunes will open and draw it into the library, but won't play it. I see that other people have had similar problems, but haven't found an answer....Anyone had any luck solving this yet?

I purchased one from SoundDogs.com. I double-checked their FAQ, and re-downloaded their file. It works now. I'll have to check the others...

I cant listen to mu musics, file is there but don't play. What can I do?

I cant listen to my musics, file is there but don't play. What can I do?

The links below have instructions for deleting photos.
iOS and iPod: Syncing photos using iTunes
http://support.apple.com/kb/HT4236
iPad Tip: How to Delete Photos from Your iPad in the Photos App
http://ipadacademy.com/2011/08/ipad-tip-how-to-delete-photos-from-your-ipad-in-t he-photos-app
Another Way to Quickly Delete Photos from Your iPad (Mac Only)
http://ipadacademy.com/2011/09/another-way-to-quickly-delete-photos-from-your-ip ad-mac-only
How to Delete Photos from iPad
http://www.wondershare.com/apple-idevice/how-to-delete-photos-from-ipad.html
How to: Batch Delete Photos on the iPad
http://www.lifeisaprayer.com/blog/2010/how-batch-delete-photos-ipad
(With iOS 5.1, use 2 fingers)
How to Delete Photos from iCloud’s Photo Stream
http://www.cultofmac.com/124235/how-to-delete-photos-from-iclouds-photo-stream/
 Cheers, Tom

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. how do I fix this?

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. It says that i have to authorize my macbook and sign into iTunes, but then says its already authorized. How do I fix this?

Hi stuartbonk,
Welcome to the Support Communities! Here are some steps you can try if you keep getting asked to authorize your MacBook for iTunes:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160
If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
Authorize your purchases from an administrator account
To authorize your purchases from an administrator account, follow these steps:
Log in to the administrator account.
Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
Make sure you have the latest version of iTunes installed. You can download the latest version free.
Choose Store > Authorize Computer.
Enter your iTunes account name and password.
Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
Quit iTunes.
After you've authorized your computer on your administrator account, you'll need to log out and log back in to the user account you'd like to play your purchases from. Once you're logged back in, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.Remove the SC Info folderIf you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:
OS X
Quit iTunes and any other open applications until only Finder is open.
Choose Go > Go to Folder.
Type /Users/Shared/SC Info and click Go.
If Finder is not already set to column view, set it by choosing View > as Columns.
Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
Restart the computer and open iTunes.
Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
Last Modified: Dec 16, 2014
I hope this information helps ....
- Judy

Video with JWPlayer does load, but won't play and no error message (as plug-in needed) apear. What's the problem?

video's with JWPlayer start loading but won't play and stay black with a rolling wheel. The player is shown and even full screen can be activated.
There is no message for a missing plug-in.

Do you see an error message about this in the Web Console (Firefox/Tools > Web Developer;Command+Shift+K)?
Is there a shield or other extra icon on the left end of the location bar indicating that content is blocked?

I rented a movie through iTunes and it downloaded but won't play.

I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

Hi Refvoxa,
Thanks for visiting Apple Support Communities.
If you are not able to play or download a movie rental on your iPad, first restart your device:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
After your iPad restarts, try resuming the download again:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
Jeremy

I previoulsy have adding many CD to my iTunes music library and then synched them with my iPhone so that I have all music in both places. And I could the CDs in iTunes or iPhone with no problems. Recently, my iTunes "sees" the music but won't play it. Why

I have added many CD to my iTunes music library and then synched them with my iPhone so that I have all music in both places. Then I could the play them in iTunes or iPhone with no problems. Recently, my iTunes "sees" the music library but won't play any of it becuase "the original could not be found". If I attach my iPhone, then it pays them through the iPhone, but still not through the library in iTunes. How can I get the music library on my iPhone to transfer (i.e. restore it) to iTunes? I have iPhone 4S but have not upgraded to the iOS 6, and have not had any problems until last week. Help! Thanks.

Check the manual for whatever backup program you used, or, if you just copied the files over, copy them that.
How to restore data to your PC is outside the scope of these forums.

I have video embedded in a PDF, it plays fine on desktop but won't play on iPhone or iPad

I have video embedded in a PDF, it plays fine on desktop but won't play on iPhone or iPad, is there a workaround? From what Ive seen through Google searches, I dont think there is but wanted to reach out to the pros.
thank you for your help!!

Read this:
http://forums.adobe.com/thread/982072?tstart=0

I have several songs that I purchased. They show in my library, but won't play on any of my devices - including my computer. I keep getting the "authorize the computer" prompt. My computer is authorized! I have done all the troubleshoots that are availabl

I have several songs that I purchased. They show in my library, but won't play on any of my devices - including my computer. I keep getting the "authorize the computer" prompt. My computer is authorized! I have done all the troubleshoots that are available. How do I get my computer and other devices to be able to play these songs? Almost all my songs play except for about 8 or 9.

If only some of the songs on an album are giving you the authorisation message, that suggests those song files are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

When I ask Siri to play a song it goes to the song but won't play the song

when I ask Siri to play a song it goes to the song but won't play the song. The song shows when I open the music app, but the bar does not move and there is no sound. Even if I hit pause then play nothing happens. If I go back to the playlists and select another playlist or song then music plays.

After doing and changing EVERYTHING on that page, I ended up re-installing Quicktime by itself and finally that solved the problem. Thank you for the advice page though, it had a lot of good information on it that related to my problem.
- Jason

Podcast can be accessed in app, subscribed to, downloaded, but won't play in Itunes when clicking the "arrow" to play.

Trying to help a friend with a podcast. It can be subscribed to, downloaded, accessed on a mobile device on the podcast app, but when I go to click the "play arrow" in iTunes it just spins its wheels.
The page in Itunes is here: https://itunes.apple.com/us/podcast/smokey-college-football-picks/id918319795?mt =2
The RSS/XML feed is here: http://s3-us-west-1.amazonaws.com/smokeybandit/Smokey_College_Football_Picks_wit h_the_Bandit.xml
The podcast files are hosted on amazon web services.
Any ideas why this won't play?

The media file URL of your top episode is
http://s3-us-west-1.amazonaws.com/smokeybandit/20140917+180949.m4a
If you enter the URL of a media file for podcasting in the address bar of Safari or another browser, it should play directly in the browser. However your file is set so that it downloads instead of playing. When subscribing this isn't a problem because iTunes downloads the file anyway; but the Store plays the file directly in the Store page, just as a browser does when it's correctly set. If you have the file set to force a download then the Store can't play it directly.
So you need to go into your Amazon settings and set each file not to download. Then it should all work.

HT203175 I bought wheel of fortune for my ipad it loaded but won't play

I bought wheel of fortune for my Ipad it loaded but won't play, is there anything i can do, or can i get my money back?

OOur internet service is not always fast enough to stream directly on Apple TV which is why we want to use AirPlay from the iPad to Apple TV. When we try to play a movie it starts for one second and then crashes out. This does not happen with every TV show - we watched 8 episodes of Season 4 with no problem, but it would not play episode 9 or episode 1 of season 5.

Files there...but won't play

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