Files Unable to be Imported

Hi, whenever I try to import a file, I get an error saying either " error: file '(insert filename here)' cannot be imported- this MooV  file is damaged or unsupported. I have tried this for several videos and none of them work. What puzzles me is the fact that it is an .mov file not "MooV". Sometimes, I also get an 86:1 error. I don't know how to fix these issues. Any help will be greatly accepted

There are some troubleshooting steps here:
http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-eff ects.html
MooV is the four-character code for QuickTime movies.

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