Files "Unavailable" after iTunes 8.2.1 upgrade
After installing routine upgrades to my MacBook last week all my iTunes songs give a message that the files cannot be located. When I go to "Get Info" & "Summary" each song says "Unavailable". What's up?
Use Disk Utilities and repair permissions first. See if that helps.
MJ
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IPod Songs Don't Show Up in iTunes After iTunes 6.0.2 "Upgrade"
After installing iLife '06, and the iTunes 6.0.2 "upgrade" that came with it, the contents of my 4th Gen. 40 Gb iPod don't show up in iTunes. The iPod mounts on the Desktop OK, and even shows up in the Source list in iTunes 6.0.2. And I can unmount the iPod by clicking on the little up arrow icon in iTunes. But iTunes reports only 919.2 Mb used and 36.33 Gb free in the iPod.
I tried copying a song from my iTunes Library to the iPod, and it showed up in iTunes. But when I unmounted, then remounted, the iPod, it no longer showed in iTunes. It was on the iPod, however.
I tried upgrading to the latest iPod software (iPod Updater 2006-01-10) but that didn't help.
I ran Software Update and it didn't find any software that needed updating.
I repaired disk permissions and Shutdown, then powered back up and restarted. Nada.
The iPod mounts fine on my G4 AlBook running iTunes 4.9, and the contents of the iPod are also visible in iTunes 4.9, so I'm pretty sure it's not a problem on the iPod.
Don't know if it matters, but all of the music on my Mac and on the iPod was ripped by iTunes from CDs (that I own).
Anybody else seeing this?
Is there a fix?
TIA,
Scot
G5 2.5 GHz Mac OS X (10.4.4)
G5 2.5 GHz Mac OS X (10.4.2)
G5 2.5 GHz Mac OS X (10.4.2)
G5 2.5 GHz Mac OS X (10.4.4)This might be a quick and dirty method.
We're trying to force iTunes to rebuild properly.
With iTunes not running. Make a copy of the library database file (iTunes Library).
Try deleting the iTunes Library file. Start iTunes. Does this then show the missing tracks? To get the original playlists back you can import from the original xml file that you saved.
If you need to get back to the start point just delete the newly created database and .xml files and go back to the originals.
Powermac G5 DP 2.3 GHz Mac OS X (10.4.7) 4.5 GByte RAM -
After itunes and q/time upgrade I get an error #63440
after the itunes and q/time upgrade whenever I try to acsess anything via q/time i get an error #63440 quick time was not found even though it is on my machine and I have removed and re-installed.
OK, here's something else to try (with thanks to B Noir and Mark Stejskal for the suggestion):
It's possible that the problem is due to an error in permission in the Windows Registry. To check (and correct) that issue, you'll need to run the Registry Editor (Start -> Run -> regedit). Look for the HKEYLOCALMACHINE section and find SOFTWARE -> Apple Computer, Inc -> Quicktime. Click on the QuickTime folder to highlight it, select Permissions under the Edit menu (or right-click on the folder and select Permissions), and make sure that your user is listed and that you have full permission. If not, correct that and see if the problem is then fixed. You may also need to check the subfolders/keys.
If you're uncomfortable working the registry permissions, you may be able to achieve the same result by uninstalling QuickTime, going into the Registry, and deleting the entire QuickTime folder (again, in HKEYLOCALMACHINE -> SOFTWARE -> Apple Computer, Inc. and then reinstalling QuickTime.
Hope this helps. -
Podcast image missing after iTunes 5.0.1 upgrade
After upgrading to iTUnes 5.0.1 the image associated with my podcast is missing. I have verified that the image still exists and that I can view it via a browser. Anyone else experience this?
I have the same problem in the iTunes Music Store Podcast Directory. I just noticed today that one of the two podcasts I manage suddenly has a missing image -- the other is fine. The image is still sitting happily on my server. Upgraded to iTunes 6 just now and the problem still exists.
I looked at the top 100 podcasts and see several with missing images -- This Week in Tech, Engadget, Nature Podcast...
Crazy and annoying! Here's the xml file for my podcast with (so far) a working image:
http://kayray.org/audiobooks/podcast.xml
and here's the one with the suddenly broken image:
http://kayray.org/audiobooks/librivox/librivox_podcast.xml
Am I missing something?
Kara -
"this photo is unavailable" after 7.4.0.102 upgrad...
After allowing Skype 7.3.0.101 to update to the latest version, 7.4.0.102, I was no longer able to send or receive picture files. Non picture files such as ZIP archives work fine.
I ran through the numerous suggestions for this issue but none fixed it.
What did finally work to resolve this issue was as follows.
Quit Skype or use Windows Task Manager to kill any Skype.exe process.
Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button.
The Windows File Explorer will pop up. There, locate the "Skype” folder.
In a subfolder of "Skype", probably related to your username, find config.xml and rename it to config.xml.old
Relaunch Skype.
Sending and receiving pictures.
Other details and suggested steps that didn't work
Running Windows 7 with all updates current.
IE Version 11.0.9600.17728, Update versions: 11.0.18
First, I Reset IE to defaults
Skype: 7.4.0.102
Second, I Uninstalled, rebooted, reinstalled Skype
Third, Disabled both the Hosts file and firewall
Fourth, In IE, went to https://api.asm.skype.com/s/i
Login as prompted and see "This photo is currently unavailable, please try again later."
Still no pictures in Skype.This did not work for me. I have tried everything that they have offered as a solution and nothing works. Ugh very frustrated with it!
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After itunes 11.1.5 upgrade can't open itunes
I upgraded to itunes 11.1.5 on my mac and now it won't open. I'm currently running on Mac OS X 10.6.8. I don't get an error message or anything. Any ideas?
Hi. I have the same problem. After updating OS.X 10.6.8 and iTune 11.1.5. iTune crashes everytime I open it without any messages. Went to the Console window and found message below.
com.apple.iTunes[270]) Exited with exit code: 1
Any solutions so far? Thank you. -
Dell windows vista home shuts down after itunes 10.6.3 upgrade
Im sure others have had this problem, and I have read the answers, but nothing works...i upgraded to itunes 10.6.3 and I get BSOD every time I try to log on to itunes library. I tried deleting it, cannot redownload an older version of itunes, so I am stuck...can someone please help an old broad like me? thanks for any help
Hi,
Just so you know, Apple did not release 10.6.3. It is ONLY at 10.6.1.
xxmitchxx90 -
How to I get missing music files back after itunes 11 update?
The following error i appears " The song “ -------------- ” could not be used because the original file could not be found. Would you like to locate it?". It appears on about 40% of my tracks. No problem before the update.
You should always make a bootable backup BEFORE you do major updates.
If things go wrong you can always revert to what you had previously.
You can do this with Carbon Copy Cloner or Super Duper. (I use CCC for a long time, and I'm very satisfied about it, I can recommend it)
It used to be donation ware, but now you need to pay a small fee. Not a big price for always knowing you're safely backed up.
If you don't have a bootable clone from before the update, and would like to revert to 10.7, check this:
https://discussions.apple.com/thread/4560565
seems to work.
didn't need it myself since I waited to update, I always check this forums first to find out what are the issues/bugs. When there seems to be none or little problems, I update. I've learned my lesson long time ago. Patience is a good thing...
So, always backup. More important than your changing underwear daily. Time machine isn't enough. Make two bootable clones. One at your place and one at a different location (theft, fire, ...), you can always revert from there.
+Send Apple your feedback.
http://www.apple.com/feedback/itunesapp.html
good luck justjg. -
Actual problem:
I reinstalled all my programs that I need without a hitch. Meanwhile, I've been trying to recover the few files (mostly music) I actually store on my computer's hard drive as opposed to on my external HDs. I use one external HD for my graphic files and the other is strictly for Time Machine backups. I tried to recover my iTunes music, but I got a message that says: "The file: "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes." I restored (I thought) my iTunes library Username/Music/iTunes." Additionally, I was going to upgrade to Mountain Lion, but I have seen that there were issues with Lion and iTunes libraries so I'm a little wary of this.
Excuse the long explanation, but I figure the problem may possibly be in the details of the weeks prior this problem:
I have recently been having issues with my iMac. I brought it in to see a Genius twice within the past month and they couldn't seem to find the problem. (It would restart Finder of it's own accord while I was using Adobe CS programs) I figured it was worth backing everything up via Time Machine and doing a complete erase/install/factory reset. I did so and had a problem again, and brought it in again, third time. The Genius did another diagnostics tests and found nothing and said my erase/install probably did the trick, but time will tell. I am, after the erase/rewrite and upgrade running Mac OS X 10.6.3 and previous to this was still running Tiger.So, I didn't update iTunes and the rest of it after installing Snow Leopard. My stupidity, I figured that the OS was more up to date than the one I had previously so that all the programs that come with it probably were more current than the ones I was using. However, now that I have updated all my software, I am still getting the same message from iTunes that I was previously. I cannot open iTunes at all, same "The file: "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes." message. I'm confused again. Checked a few other threads and whatnot and cannot seem to figure this out.
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'Lost' media After ITunes Upgrade
Hi - I have an older computer and have saved my ITunes library to an external harddrive owing to capacity limitations on my system. I recently updated ITunes to the latest version and it changed the media file location back to the main unit C:Drive, from the external F:Drive I was using. I did not notice this for a while, until updating my iPhone it said lots of files were unlocated. Anything downloaded or added after the upgrade is fine, but all material (95%) from before is stuck on the external drive. I need to get all the new stuff onto the external drive and then run that as my media file location.
Please help an absolute computer duffer learn what to do!If you read through the original thread that I linked to I mention that there might be a problem with the way the script generates the File Open dialog box. I don't have a Vista/Windows 7 system but hopefully I've now updated the script in a way which is supposed to work on Vista/Win 7 (but which I can't test on XP) and trapped the error so that if a file browse dialog isn't generated you get a file path to edit.
You can correct the location of the media path in *Edit > Preferences > Advanced*. If your media is already/still there in the standard iTunes folders then iTunes may even reconnect to it automatically.
If not then my script should help. It first tries to establish the proper location of your iTunes Media folder by scanning up to 100 files for ones that can be located and derives the path to the media folder from the location of the file. When I have time this could be updated to prompt the user if the automated scan is unable to work it out.
The script then processes the selected tracks or playlist, and for those files that can't currently be located by iTunes attempts to track them down at *<iTunes Media Folder>\<Media Type>\<Album Artist>\<Album>\## <Name>.<ext>*. If it finds a file at the expected location it will either reconnect iTunes to it automaticaly or will prompt for confirmation depending on your initial choice when you run the script.
If it still can't find the file it will attempt to get you to browse for it or edit it's current best guess.
As a rule don't move any files by hand. iTunes only gets confused. Once iTunes "knows" where all your files are you can consolidate to your chosen media folder, which copies anything currently outside of the iTunes media folder inside it. You can delete the original copies that are outside of the iTunes Media folder, e.g. on a differnt drive, once you've confirmed that all is well.
tt2 -
My "itunes library" folder is empty. My libray music (prior to upgrading itunes) is now in an .xml file in my itunes location under my music. How do I extract/convert this .xml file to a Itunes database and restore my Itunes music library??? Thanks, Tom
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
Hundreds of files "missing" after upgrade?
After I upgraded to the new iTunes, there are hundreds of files that are marked with the exclamation point, and it says they can't be located. I tried following the instructions on the support site to replace my library file with a previous one, but that didn't work. I tried re-copying my music files into my iTunes music folder, and I see the files there, but that still didn't help. I can double-click on each and tell it to locate the file, and I find it and replace the one that's there. It works for that individual song, and then I get the option to look in the same location for the other files, but it always says that none of them could be found (they're all right there). Is there any way to avoid doing this individually for a few hundred songs? And whyyyyy did iTunes screw up my whole library after the upgrade? So frustrating. I want to go back to when it worked...
You get exclamation marks or dead tracks because iTunes can’t find the file. This can happen for a number of reasons:
The song file or a folder in its path was renamed
The song file or the folder it is in has been moved
The song file has been deleted
The device containing the song files e.g. external drive is not accessible or the drive letter has changed.
I can't tell you why it happened in your case.
DO you have your music library on an external drive? Things can go wrong if you start iTunes with it unplugged.
Anyway one thing you can do if all your tracks are bad is to drag iTunes library.it from your music folder to the desk top and then start iTunes. iTunes will create an empty library. Now youn can add your iTunes Media folder. This loses counts, ratings an play lists but it is quick.
If you don't like that, Something you can do to figure out what went wrong is to open iTunes Library.xml with WordPad.
Look for lines starting <key>Location</key>
These contain the paths to files, note that spaces are replaced by %20.
By inspecting these it may be possible to figure out what went wrong and fix it.
You may need to make file extensions visible to identify itl and xml files.
Message was edited by: polydorus -
Lost embedded album art after iTunes 11 upgrade
I just spent 6 months embedding album art into my music files and movie files. Pre-iTunes 11, all album art was displayed. After upgrading to iTunes 11, every album and movie starting with the letter A and B has no album art. I used purchased Mac apps to embed album art into my files, so I know it is there. Can somebody from Apple please fix this bug? Maybe in the next iTunes update, can Apple fix the issue with iTunes not showing embedded abum art. I am not talking about added album art, I am talking about purchasing an App to use and actually embedding album art into my music and movie files from my own personal purchased content. Please somebody look into this and fix in the next update? If I got into Finder and navigate to my iTunes music/movies folder, the movie/music file is there with the embedded album art. So, this proves to me that there is a bug in iTunes 11 that prevents it from displaying album art for every piece of content that starts with the letter A and B. Please fix?
I have the exact same problem. I've found that for movies, if I choose "Get Info" for each movie and then click on the "Artwork" tab, my cover art is still there and I just have to select it and it restores it for the movie. I haven't checked with music, as most of my music art is fine. This is a pain as I have a couple hundred movies that I have to do this for (uuuggghhhhh), but at least it's a fix.
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My iPod touch is not recognized by Windows 7 and will not appear on My Computer as a storage device after OS 5.1.1 upgrade and received an 1602 error. My iPod is now having a connect to iTune screen.
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
http://support.apple.com/kb/TS3694#error1602 -
After Itunes upgraded to latest version 11.0.2.26 Apple TV (1st gen) does not show up anywhere in Itunes
I have the same problem. It was working fine up until the last update for iTunes 11.0.2
Here's the details:
I have an Apple TV - first Gen and up until a couple of weeks ago, was regularly playing sync'd iTunes music and videos through it on a daily basis.
I see other devicess showing up in the "Devices" list in the left panel of iTunes (such as iPad, iPhone, etc.)
AppleTV used to be there consistently, then disappeared upon update to 11.0.2
Apple TV also does not show up in the devices tab under the Preferences window.
I have tried multiple suggestions on the support forum but none have worked.
Apple TV is able to access the network, is on the same network as the iMac with iTunes library connected. Both are connected to network via ethernet cable (not wifi). Both are able to access the internet (apple tv plays movie prieviews and gets updates). Using the Terminal app, I am able to ping the apple TV's IP number from the iMac and get a successful return.
Both have latest software downloads.
I have tried cold-booting the apple TV, resetting the router, and verified in the router device list that both imac and appleTV are listed as active, un-blocked connections.
I don't intend to buy an Apple TV 2nd gen or later (since I bought this one and it's not working now due to software update, what guarantee that a later model won't generate the same problem later.
One last wrinkle, I have a 2 year old and a 5 year old who are jonesing hard for their "dance party" fix.
Have you ever wronged a two year old?
It is NOT pretty.
Help me Apple-wan-kenobi...I can't take the screaming!
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