Files were not picked by channel

Question

Hi experts,
Some files are not picked by communication channel , generally restarting the channel in channel monitoring is also not use full in this case.
Communication channel is stating as green color and in adapter setting  archive path also correct , file name also matched with coming files from sender system..but files are not processed by channel and file adapter.
we requested basis people to restart the services....
why it happens some time....like this way..any specific reason behind this types errors..
can some one proved description about this .

Answer 1

Hi,
    1. Did you try stopping and starting the communication channel from runtime workbench--> adapter monitoring --> communication     cahnnel monitoring for your sender communication channel.
Also you can give a try by inactivating and activating the file sender communication channel in ID.
    2. The File Service alone can be restarted from Visual Admin or Netweaver Administrator. It could be done in seconds.
            to start and stop the service in visual administration. Login into visual administrator --> system id --> services --> SAP XI Adapter File --> right click on it and you have stop and start options. Stop it from there and restart it.
        PI 7.1 AF Messaging System successful asynchronous message audit log persistence
     3.your communication channel might be locked and which needs to be unlocked. thatu2019s why it is showing polling but not actually picking any file..
in your case also it might be the same case try to check that there is no communication channel locked. you may need to contact basis or PI administrator..
if any lock .. remove the lock then stop and start your communication channel and it should work properly.
regards,
ganesh.