Files will not open HELP , I posted this 4 days ago and no replies

Hi so my adobe illustrator just updated to CC 18.1 and i went to open a file that I created 2 months ago and i get a pop up window that says illustration can not be opened. this in a new place of employment for me so i have been trying to figure out how the prior person had thing configured ect . Also this is my first time with the CC( use to use CS6) but there are 2 versions of illustrator on the Mac book pro and if i use the older version which is still cc the file opens . Can anyone please shed some light on this for me
Thanks

macbook Pro
OS X Yosemite
files are saved on my desktop and also on a external back up drive .
printer is working fine .. all my ai files open as long as i open with Adobe illustrator C (17.1) and not the newest update see screen shot below

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Here is the hardware information....
Hardware Information:
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          1 1.4 GHz Intel Core 2 Duo CPU: 2 cores
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Audio Plug-ins:
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          AirPlay: Version: 1.9
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Process:
Safari [209]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.6 (7534.56.5)
Build Info:
WebBrowser-7534056005000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [140]
Date/Time:
2012-08-17 09:39:19.212 -0500
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[209]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0   CoreFoundation
0x00007fff9428ef56 __exceptionPreprocess + 198
1   libobjc.A.dylib
0x00007fff904fed5e objc_exception_throw + 43
2   CoreFoundation
0x00007fff9428ed8a +[NSException raise:format:arguments:] + 106
3   Foundation
0x00007fff8f2d771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4   AppKit
0x00007fff953a4cdf -[NSMenu itemAtIndex:] + 165
5   AppKit
0x00007fff953a4e38 -[NSMenu removeItemAtIndex:] + 63
6   Safari
0x000000010cb99c2e -[AppController awakeFromNib] + 387
7   CoreFoundation
0x00007fff94285fb1 -[NSObject performSelector:] + 49
8   CoreFoundation
0x00007fff94285f32 -[NSSet makeObjectsPerformSelector:] + 274
9   AppKit
0x00007fff9538c9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff95382f73 loadNib + 322
11 AppKit
0x00007fff95382470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff9538238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff953822ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff955f306f NSApplicationMain + 398
15 Safari
0x000000010cd9c806 SafariMain + 166
16 Safari
0x000000010cb82f24 Safari + 3876
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff97a6bce2 __pthread_kill + 10
1   libsystem_c.dylib
0x00007fff963557d2 pthread_kill + 95
2   libsystem_c.dylib
0x00007fff96346a7a abort + 143
3   libc++abi.dylib
0x00007fff901d27bc abort_message + 214
4   libc++abi.dylib
0x00007fff901cffcf default_terminate() + 28
5   libobjc.A.dylib
0x00007fff904ff1b9 _objc_terminate + 94
6   libc++abi.dylib
0x00007fff901d0001 safe_handler_caller(void (*)()) + 11
7   libc++abi.dylib
0x00007fff901d005c std::terminate() + 16
8   libc++abi.dylib
0x00007fff901d1152 __cxa_throw + 114
9   libobjc.A.dylib
0x00007fff904fee7a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff9428ed8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff8f2d771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff953a4cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff953a4e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x000000010cb99c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff94285fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff94285f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff9538c9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff95382f73 loadNib + 322
19 com.apple.AppKit
0x00007fff95382470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff9538238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff953822ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff955f306f NSApplicationMain + 398
23 com.apple.Safari.framework
0x000000010cd9c806 SafariMain + 166
24 com.apple.Safari
0x000000010cb82f24 0x10cb82000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff97a6c7e6 kevent + 10
1   libdispatch.dylib
0x00007fff9076578a _dispatch_mgr_invoke + 923
2   libdispatch.dylib
0x00007fff9076431a _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0   libsystem_kernel.dylib
0x00007fff97a6c5b6 fsync + 10
1   libsqlite3.dylib
0x00007fff92026e38 unixSync + 72
2   libsqlite3.dylib
0x00007fff92034991 syncJournal + 705
3   libsqlite3.dylib
0x00007fff92025a1e sqlite3PagerCommitPhaseOne + 1262
4   libsqlite3.dylib
0x00007fff9201111e sqlite3BtreeCommitPhaseOne + 478
5   libsqlite3.dylib
0x00007fff92010735 vdbeCommit + 981
6   libsqlite3.dylib
0x00007fff91fd355a sqlite3VdbeHalt + 4442
7   libsqlite3.dylib
0x00007fff920051a6 sqlite3VdbeExec + 51958
8   libsqlite3.dylib
0x00007fff91ff7a5b sqlite3_step + 1883
9   libsqlite3.dylib
0x00007fff91fbafb5 sqlite3_exec + 533
10 com.apple.CFNetwork
0x00007fff925f666c __CFURLCache::PostDatabaseOpenPragmaExecute() + 48
11 com.apple.CFNetwork
0x00007fff925f6542 __CFURLCache::OpenDatabase() + 196
12 com.apple.CFNetwork
0x00007fff925f6040 ProcessCacheTasks(__CFURLCache*, bool) + 265
13 com.apple.CFNetwork
0x00007fff925f5a72 _ZL24_CFURLCacheTimerCallbackPv + 662
14 libdispatch.dylib
0x00007fff90763a86 _dispatch_call_block_and_release + 18
15 libdispatch.dylib
0x00007fff907652d6 _dispatch_queue_drain + 264
16 libdispatch.dylib
0x00007fff90765132 _dispatch_queue_invoke + 54
17 libdispatch.dylib
0x00007fff9076492c _dispatch_worker_thread2 + 198
18 libsystem_c.dylib
0x00007fff963553da _pthread_wqthread + 316
19 libsystem_c.dylib
0x00007fff96356b85 start_wqthread + 13
Thread 3:
0   libsystem_kernel.dylib
0x00007fff97a6c192 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff96355594 _pthread_wqthread + 758
2   libsystem_c.dylib
0x00007fff96356b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0   libsystem_kernel.dylib
0x00007fff97a6ca8e pread + 10
1   libsqlite3.dylib
0x00007fff91fb8ce5 unixRead + 69
2   libsqlite3.dylib
0x00007fff91fda4f6 readDbPage + 102
3   libsqlite3.dylib
0x00007fff91fd8c9b sqlite3PagerAcquire + 315
4   libsqlite3.dylib
0x00007fff92007872 moveToChild + 146
5   libsqlite3.dylib
0x00007fff92009b68 sqlite3BtreeNext + 600
6   libsqlite3.dylib
0x00007fff92002909 sqlite3VdbeExec + 41561
7   libsqlite3.dylib
0x00007fff91ff7a5b sqlite3_step + 1883
8   com.apple.WebCore
0x000000010dc35eff WebCore::SQLiteStatement::step() + 63
9   com.apple.WebCore
0x000000010dc366cc WebCore::IconDatabase::performURLImport() + 908
10 com.apple.WebCore
0x000000010dc34d3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
11 com.apple.JavaScriptCore
0x000000010d57811f _ZN3WTFL19wtfThreadEntryPointEPv + 15
12 libsystem_c.dylib
0x00007fff963538bf _pthread_start + 335
13 libsystem_c.dylib
0x00007fff96356b75 thread_start + 13
Thread 5:: CoreAnimation render server
0   libsystem_kernel.dylib
0x00007fff97a6a67a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x00007fff97a69d71 mach_msg + 73
2   com.apple.QuartzCore
0x00007fff94fb12d9 CA::Render::Server::server_thread(void*) + 184
3   com.apple.QuartzCore
0x00007fff94fb1219 thread_fun + 24
4   libsystem_c.dylib
0x00007fff963538bf _pthread_start + 335
5   libsystem_c.dylib
0x00007fff96356b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff6c780418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff6c780440 rsp: 0x00007fff6c780418
   r8: 0x00007fff7e6cffb8   r9: 0x00007fff6c77fea8 r10: 0x00007fff97a6bd0a r11: 0xffffff80002da8d0
r12: 0x00007fe41260e3d0 r13: 0x000000000000000d r14: 0x00007fff7e6d2960 r15: 0x00007fff6c780590
rip: 0x00007fff97a6bce2 rfl: 0x0000000000000246 cr2: 0x0000000110792000
Logical CPU: 0
Binary Images:
0x10cb82000 -
0x10cb82fff com.apple.Safari (5.1.6 - 7534.56.5) <C1A60C3B-9DA6-3FE7-87BA-6B09016A39A9> /Applications/Safari.app/Contents/MacOS/Safari
0x10cb8d000 -
0x10d027ff7 com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x10d345000 -
0x10d5d4fff com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x10d683000 -
0x10d805ff7 com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x10d8f6000 -
0x10dacffff com.apple.WebKit2 (7536 - 7536.25) <15991DAF-D0C9-3D65-A96B-AF7428ADCC4E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x10dc31000 -
0x10ebd6ff7 com.apple.WebCore (7536 - 7536.24) <F2C26660-05D7-34A7-9158-9C3D21BEB32F> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x7fff6c782000 -
0x7fff6c7b6baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
0x7fff8e14e000 -
0x7fff8e17bfe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <DA79E5BA-BBA3-3768-AAD8-B34BA877EF03> /usr/lib/libSystem.B.dylib
0x7fff8e17c000 -
0x7fff8e643fff FaceCoreLight (1.4.7 - compatibility 1.0.0) <BDD0E1DE-CF33-3AF8-B33B-4D1574CCC19D> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff8e73a000 -
0x7fff8e742fff libsystem_dnssd.dylib (??? - ???) <D9BB1F87-A42B-3CBC-9DC2-FC07FCEF0016> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8e745000 -
0x7fff8e7b8fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff8efd1000 -
0x7fff8f006fff com.apple.securityinterface (5.0 - 55022.4) <09EC371E-0B6E-3849-A6C9-F8E9DB17BBCD> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff8f1de000 -
0x7fff8f207ff7 com.apple.framework.Apple80211 (7.2.1 - 721.3) <4BA49D6F-373B-3F4E-A2B3-453C2ED66318> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8f20c000 -
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0x7fff8f526000 -
0x7fff8f53cfff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
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0x7fff8f801000 -
0x7fff8f805fff libdyld.dylib (195.6.0 - compatibility 1.0.0) <FFC59565-64BD-3B37-90A4-E2C3A422CFC1> /usr/lib/system/libdyld.dylib
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0x7fff901ca000 -
0x7fff901d5ff7 libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
0x7fff901fe000 -
0x7fff904e7ff7 com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff904e8000 -
0x7fff905cce5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff905ce000 -
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0x7fff90631000 -
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0x7fff97a0d000 -
0x7fff97a0dfff com.apple.Carbon (153 - 153) <16EA5662-5C2C-3267-B419-66669AE536D7> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff97a55000 -
0x7fff97a75fff libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
0x7fff97aa7000 -
0x7fff97aa7fff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x7fff97ae7000 -
0x7fff97b39ff7 libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff97b3a000 -
0x7fff97c01ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff97cca000 -
0x7fff97d1eff7 com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff97d8f000 -
0x7fff97d8ffff com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <04C10813-CCE5-3333-8C72-E8E35E417B3B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff97d90000 -
0x7fff97e06fff com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
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0x7fff97e53ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff980bb000 -
0x7fff980e4fff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x7fff9835cfff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x7fff9835d000 -
0x7fff98388ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <E71220D3-8015-38EC-B97D-7FDB383C2BDC> /usr/lib/libxslt.1.dylib
0x7fff986c8000 -
0x7fff986e5fff libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
0x7fff987b4000 -
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0x7fff9896fff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff98970000 -
0x7fff9897eff7 libkxld.dylib (??? - ???) <C2FC894F-3716-32C3-967E-6AD5E2697045> /usr/lib/system/libkxld.dylib
0x7fff9897f000 -
0x7fff98a03ff7 com.apple.ApplicationServices.ATS (317.11.0 - ???) <082DEAFE-8A93-3AF2-B4E5-30012E725929> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff98a04000 -
0x7fff98a0bff7 com.apple.CommerceCore (1.0 - 17) <3894FE48-EDCE-30E9-9796-E2F959D92704> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff98b29000 -
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0x7fff98b5c000 -
0x7fff98cb5fff com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <0AD8197C-1BA9-30CD-98F1-4CA2C6559BA8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff98d90000 -
0x7fff98dcbfff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
0x7fff98dcc000 -
0x7fff98e0cfff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x7fff98e0e000 -
0x7fff992b3fff com.apple.RawCamera.bundle (3.12.0 - 615) <10CCCC87-4A1E-3343-BF09-1C6640B56F45> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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0x7fff9940efff com.apple.CFOpenDirectory (10.7 - 146) <BBB7C97E-7B46-3286-9128-32B5D16B5CBE> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff9940f000 -
0x7fff99412fff com.apple.help (1.3.2 - 42) <BF14DE49-F7E8-336F-81FB-BBDF2DB3AC09> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff99475000 -
0x7fff994c9fff libFontRegistry.dylib (??? - ???) <822DD341-C735-36C9-9521-E8E98807D09D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff994ca000 -
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0x7fff99794000 -
0x7fff99797fff libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff99798000 -
0x7fff997c3ff7 com.apple.CoreServicesInternal (113.17 - 113.17) <B1DF81C3-9C23-3BAE-9DE8-21EAFEEB97B8> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
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0x7fff99817000 -
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0x7fff99b82000 -
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0x7fff99b89000 -
0x7fff99b89fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff99bfe000 -
0x7fff99bfffff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff99c00000 -
0x7fff99c00fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff99c01000 -
0x7fff99f1dfff com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff99f25000 -
0x7fff99f33fff com.apple.NetAuth (3.2 - 3.2) <F0D60E34-37A9-308D-B44E-E3450906173A> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff99f34000 -
0x7fff99f50ff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff9a3f9000 -
0x7fff9a40bff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 389
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.1M resident=127.2M(69%) swapped_out_or_unallocated=57.9M(31%)
Writable regions: Total=1.0G written=4176K(0%) resident=5504K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
1088K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
23.1M
MALLOC guard page
48K
SQLite page cache
480K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
17.5M
__IMAGE
528K
__LINKEDIT
59.8M
__RC_CAMERAS
244K
__TEXT
125.3M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
320.3M
This was the best I could do to finally get the report posted.
Message was edited by: ccadkins

PDF files will not open in a Safari (v 6.0.5) browser window

PDF files will not open in a Safari (v 6.0.5) browser window, OS 10.8.5. Version 11.0.04 Adobe Reader and Plug-ins installed. Both local and internet files do not load. What is happening here?

Ok. I reloaded v 11.0.04 of Adobe Reader after quiting Safari 6.0.5 . Then deleted the 2 plug-ins AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin . Relaunched Safari and tried to read a pdf from a repository at the URL mentioned in post 10 . The file was loaded and displayed correctly. Also a pdf file from my local disk store displayed nicely as well. What I do not understand is that there is no listing of an Adobe plug in /Library/Internet Plug-Ins , nor does Safari list any Adobe plug ins. So in that case this means that plug-ins for the display of pdfs in Safari windows are no longer needed!
Adobe Reader version 11.0.04 is now working for me.
Thanks for the help and the solution C.F.McBlob

My InDesign file will not open! URGENT!

Hi all,
One of my InDesign files will not open, when I attempt to open it, I get a message saying "Cannot open file, Adobe may not support the file format, a plug-in that supports the format may be missing or the file may be open in another application." I'm not exactly sure what the issue is as I opened another one of my files previously and that one is still working fine. I'm using Windows 7, if anyone can help me I would really appreciate it.

Right-click the file and choose Open With, then notepad, and post a screen capture of the first dozen or so lines of text.
You can embed an image in a post using the coamra icon onthe web page, like this:

I just downloaded Premiere Elements 9 and it will not open Help!

I just downloaded Premiere Elements 9 and it will not open Help!

kmeg55
From where did you download Premiere Elements 9 at this late date? What computer operating system is it to be running on?
Do you have the 9.0.1 Update installed?
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Are you getting any display card errors?
We have just gone down this type of road with another 9 user, so let us start with what finally seems to have worked for him.
What video card/graphics card does your computer use? Is the driver for that card up to date according to the web site of the manufacturer of that card? If not, update the card driver. If the driver is up to date already, then delete the BadDrivers.txt file.
For now I will assume that you are working on Windows 7, 8, or 8.1 64 bit.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. After you deleted the BadDrivers.txt and reopened Premiere Elements, the program will generate a new BadDrivers.txt file but now the problem should be gone.
Please review, consider, and then let us know the outcome.
The rationale behind deletion of the BadDrivers.txt file can be found in post 10 of the following thread
Premiere Elements 9 Tryout Serious Display Problem
ATR

Mov reference file will not open in QuickTime 7.7.4 for Windows

Hi,
I have a mov reference file which opened fine in QuickTime 7.6.2 but since upgrading to 7.7.4 the file will no open. I get the following error:
Error -2002: a bad public movie atom was found in the movie.
The file contains one PAL MPEG2 video track and one stereo PCM audio track. It also contains a timecode track.
See movie inspector below:
Can anyone help me understand why this file will not open with the latest version of QuickTime. I cannot supply the file but can give any information about atoms etc. which can be read using QTAtomViewer.
I am using Windows 7 and Windows Server 2008.
Many thanks,
Kate

For those who want to call, the following menu options will get you to the Quick Time install tech support:
2 - takes you to the Quick Time submenu
2 - takes you to tech support
then, choose 1 for Mac or 2 for windows
Initially, I was told by tier 1 tech rep Shawn that the update server may not be up or that it may be a firewall issue on my side.
After telling him that I have confirmed that it is a problem with the update server sending a NULL (0 byte) response to the update query, he said I would have to just download the latest one in order to have the most up-to-date version and "just check back periodically to see if the update server is working".
He mentioned there was a Quick Time standalone download available (http://www.apple.com/quicktime/download/standalone.html), but that is still ~20MB & doesn't help the fact that probably over 90% of the people who run Quick Time have the option to automatically check for updates set and will never realize they're running an old, vulnerable version of Quick Time.
He gave me a case number after I asked for one: 58027568
If you'd like to add to mine and/or Rob's, it surely couldn't hurt.
I suppose my next course is to try emailing contacts at apple to see what kind of response they have. Considering this problem has been there ever since QT 7 for Windows has been released (I don't remember ever checking for updates when running QT 7 beta), it's strange that it's still a problem.
hand made system Windows XP Pro

Pdf files will not open

Hi,
I have viewed through this forum and did not find a problem with similar symptoms.
I upgraded from Adobe Reader 8 to Reader 9 and then the .pdf files will not open.
Actions and Observations/Symptoms:
1) After I clicked onto the pdf document icon - nothing happens.
2) I right click onto the pdf icon and chose "open with Adobe 9" and get the same response. Nothing happens.
3) I go to the the start menu - select Adobe Reader 9 - and the program does not even open.
=======
I have since removed Reader 9 and re-installed Reader 8. I tried the above actions and got the same behaviour. Not a whole lot happens. It seems like something is broken after the first initial upgrade.
In fact - I went to the folder:
C:\Program Files\Adobe\Reader 8.0\Reader and
tried to open Reader by double clicking onto "AcroRd32.exe" and there was no response.
I'm completely lost! Can anyone share a fix to my problem?
Thanks,
Mike
Some hardware & OS background info: Toshiba Laptop - 1.58 Ghz, 3GB RAM - M/S Windows XP Professional Version 2002 Service Pack 3

I can't explain the cause to the problem - but I found two "work-arounds" to get me running again.
Workaround #1:
I found another program (and there are many) on the web that will also read .pdf files. I downloaded "Foxit Reader" , installed it and it works. I can now view my pdf docs!
However - I got so used to Adobe Reader - I really wanted to get Reader working again.
Workaround #2:
I re-installed Adobe Reader 8.
Instead of running the usual Adobe installation script that I got from the web, I copied (from another PC's C-drive) the "Reader 8.0" folder and all its contents into my current C- drive directory structure C:\Program Files\Adobe\.
I re-booted the PC and can now open my pdf files using Reader 8.
It seems to work - but I don't know what the effects of this installation method will have in the future - or the interaction it will have with other programs. I guess when I need to remove the program in the future - I'll have to do it manually, since it doesn't even register in the "Add or Remove Programs" under Control Panel.
===============
Hope this helps out anyone else with similar symptoms.
In the original problem, it's unfortunate that there were no error messages whatsoever when I tried opening the pdf files. It was like as if Reader was not even activated or even loaded on my PC. I'll bug me for a while - but at least I got Reader working again (for now....)!
Mike

Windows CS4 files will not open on the Mac

How come Windows CS4 files will not open on the Mac version?
Kevin

MCR wrote:
Where are you getting your info from as I have personally opened a Windows After Effects project on the Mac many times!
Anyway Adobe state they are cross platform so this is pretty missleading !
MCR, you asked in your previous post:
"Is that true of all CS4 project files like Premiere Pro and After Effects?"
I answered:
"No."
Which means After Effects and Premiere project files are cross-platform. But Encore projects are not cross-platform.
Is that clearer?
Regarding your last sentence, if you're referring to AE and PPro files, that is true. But it is not true of Encore project files.

Keynote files will not open.

I have all system and app updates for my MacPro. However in each attempt to open a Keynote file we receive a prompt "must upgrade to latest edition of Keynote'. I am using the latest version 6.5.2. Files will not open. Help.

Keynote 6.5 should open all previous version files (except 1 and 2)
Try resetting Keynote; perform all the steps in the order listed:
remove Keynote version 6.5, you must use an application removal tool for this procedure to work:
Appcleaner is free, I use Appzapper
empty the trash
shut Down the Mac (Apple menu > Shut Down)
wait 10 seconds, then press the power button
Immediately after you hear the startup tone, hold down the Shift key,
release the Shift key when you see the grey Apple screen
start up will take a few minutes longer than usual as the Mac is performing a software repair
restart the Mac normally, (don’t hold down any keys during startup)
install Keynote from the Mac App Store

Files will not open HELP , I posted this 4 days ago and no replies

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