FileVault 2 not starting

I have a 4 year old MacPro with a 2TB Hard drive.  I did a clean install of OS 10.7 and then immediately attempted to encrypt the boot drive with FileVault 2.  A Key is generated and then the computer performs a restart like all my other Lion computers.  However, my MacPro will only restart back into the gray screen, never making it to the login screen, forcing me to hold the power button down.  Once it does reboot correctly I log back into the filevault window and it say that filevalut is off.
Is anyone else having problems with FileVault 2 and largers disks?  It there a way to start FileVault 2 from the command line?

HI all,
my suspicion, based upon my recent experience, is that the recovery partition does not exist on your computers.
for a simple procedure to get the recovery partition installed, see:
http://hints.binaryage.com/recover-lost-recovery-hd-for-filevault/
I just completed this process on a laptop that I had partitioned into two partitions - it worked like a charm with only one minor modification.
rather than shrinking the existing partition by 8GB, I had to shrink it by 12GB. 
otherwise, worked flawlessly, and FileVault 2 is now encrypting my disk.
hope this helps,
Roy

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    Oct 27 09:43:15 localhost OSInstaller[394]: V /Volumes/Macintosh HD: DSDB found.
    Oct 27 09:43:45 localhost OSInstaller[394]: V /Volumes/Macintosh HD: DSDB found.
    Oct 27 09:43:45 localhost OSInstaller[394]: V /Volumes/Macintosh HD: DSDB found.
    Oct 27 09:44:11 localhost OSInstaller[394]: Checking extended attributes file.
    Oct 27 09:44:15 localhost OSInstaller[394]: V /Volumes/Macintosh HD: DSDB found.
    Oct 27 09:44:15 localhost OSInstaller[394]: V /Volumes/Macintosh HD: DSDB found.
    Oct 27 09:44:27 localhost OSInstaller[394]: Checking volume bitmap.
    Oct 27 09:44:27 localhost OSInstaller[394]: Checking volume information.
    Oct 27 09:44:27 localhost OSInstaller[394]: The volume Macintosh HD appears to be OK.
    Oct 27 09:44:28 localhost OSInstaller[394]: Volume passed consistency checks.
    Oct 27 09:44:28 localhost OSInstaller[394]: Promoting target imgsrc volume /Volumes/Macintosh HD.
    Oct 27 09:44:28 localhost OSInstaller[394]: Calculating expected install size requirements
    Oct 27 09:44:28 localhost OSInstaller[394]: V /Volumes/Macintosh HD: DSDB found.
    Oct 27 09:44:28 localhost OSInstaller[394]: Reserved for install:    8827.6 MB (0.0 MB non-OS collection items, 615.3 MB recovery system)
    Oct 27 09:44:28 localhost OSInstaller[394]: Currently available:     64619.2 MB
    Oct 27 09:44:28 localhost OSInstaller[394]: V /Volumes/Macintosh HD: DSDB found.
    Oct 27 09:44:28 localhost Unknown[378]: 2013-10-27 09:44:28.406 OS X Installer[394:1200b] Looking for system packages
    Oct 27 09:44:28 localhost Unknown[378]: 2013-10-27 09:44:28.760 OS X Installer[394:1200b] Finding system files...
    Oct 27 09:44:33 localhost Unknown[378]: [/SourceCache/Bom/Bom-192/Storage/BOMStream.c:334] buffer overflow!
    Oct 27 09:44:41 localhost Language Chooser[377]: Child process exited 6
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Local/Default, Options: 0x0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1 - loading configuration for '/Local' from '/System/Library/OpenDirectory/Configurations/Local.plist'
    Oct 27 09:44:41 localhost opendirectoryd[101]: Loaded bundle at path '/System/Library/OpenDirectory/Modules/PlistFile.bundle'
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1 - unable to find authentication module 'AppleID'
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1 - unable to find authentication module 'ConfigurationProfiles'
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1 - unable to find service discovery callback for module 'PlistFile'
    Oct 27 09:44:41 localhost opendirectoryd[101]: Registering for network changes
    Oct 27 09:44:41 localhost opendirectoryd[101]: Registered subnode with name '/Local/Default'
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1.2 - Block: nodestate '/Local/Default'
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1.2, Module: PlistFile - Node is 10.7 or later
    Oct 27 09:44:41 localhost opendirectoryd[101]: 101.3 - Block: nodestate '/Local'
    Oct 27 09:44:41 localhost opendirectoryd[101]: failed to open local node for internal record copy
    Oct 27 09:44:41 localhost opendirectoryd[101]: Registering for power changes
    Oct 27 09:44:41 localhost opendirectoryd[101]: Registering for network power changes
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1.2 - nodestate - flagging '/Local/Default' online
    Oct 27 09:44:41 localhost opendirectoryd[101]: 101.3 - nodestate - flagging '/Local' online
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1.2 - Block completed
    Oct 27 09:44:41 localhost opendirectoryd[101]: 101.3 - Block completed
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1, Node: /Local/Default - node assigned UUID - 66795AAA-9283-4D14-A456-8F51365BE2E6
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.1, Node: /Local/Default - ODNodeCreateWithNameAndOptions completed
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.4 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.4 - ODNodeCopyDetails request, NodeID: 66795AAA-9283-4D14-A456-8F51365BE2E6, Keys: dsAttrTypeStandard:NodePath
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.4, Node: /Local/Default, Module: PlistFile - ODNodeCopyDetails completed, delivered 1 result
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.5 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.5 - ODNodeRelease request, NodeID: 66795AAA-9283-4D14-A456-8F51365BE2E6
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.5, Node: /Local/Default - ODNodeRelease completed
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.6 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.6 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Search, Options: 0x0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.6 - ODNodeCreateWithNameAndOptions failed with error 'Unknown node name' (2000)
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.7 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.7 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Search, Options: 0x0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.7 - ODNodeCreateWithNameAndOptions failed with error 'Unknown node name' (2000)
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.8 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.8 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, Name: /Local/Default, Options: 0x0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.8, Node: /Local/Default - node assigned UUID - CC0C08B6-0A07-4379-92DF-D66A5CA3C8BD
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.8, Node: /Local/Default - ODNodeCreateWithNameAndOptions completed
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.9 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.9 - ODQueryCreateWithNode request, NodeID: CC0C08B6-0A07-4379-92DF-D66A5CA3C8BD, RecordType(s): dsRecTypeStandard:Users, Attribute: dsAttrTypeStandard:RecordName, MatchType: Any, Equality: CaseIgnore, Value(s): dsRecordsAll, Requested Attributes: dsAttrTypeStandard:GeneratedUID,dsAttrTypeNative:LinkedIdentity,dsAttrTypeStand ard:RealName,dsAttrTypeStandard:GroupMembership,dsAttrTypeStandard:Picture,dsAtt rTypeStandard:UserCertificate,dsAttrTypeStandard:AppleMetaNodeLocation,dsAttrTyp eStandard:RecordType,dsAttrTypeStandard:Comment,dsAttrTypeStandard:NestedGroups, dsAttrTypeStandard:PrimaryGroupID,dsAttrTypeStandard:AuthenticationAuthority,dsA ttrTypeStandard:Keywords,dsAttrTypeStandard:RecordName,dsAttrTypeStandard:JPEGPh oto,dsAttrTypeNative:_guest,dsAttrTypeStandard:AppleMetaRecordName,dsAttrTypeSta ndard:UserShell,dsAttrTypeStandard:GroupMembers,dsAttrTypeStandard:UniqueID,dsAt trTypeStandard:EMailAddress,dsAttrTypeStandard:NFSHomeDirectory, Max Results: 2147483647
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.9, Node: /Local/Default, Module: PlistFile - ODQueryCreateWithNode completed, delivered 76 results
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.10 - Client: ReportCrash, UID: 0, EUID: 0, GID: 0, EGID: 0
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.10 - ODNodeRelease request, NodeID: CC0C08B6-0A07-4379-92DF-D66A5CA3C8BD
    Oct 27 09:44:41 localhost opendirectoryd[101]: 441.10, Node: /Local/Default - ODNodeRelease completed
    Oct 27 09:44:42 localhost Unknown[442]: Launching the Installer Crash Log Viewer
    Oct 27 09:44:42 localhost Viewer[443]: LSExceptions [0x109427030] loaded
    Oct 27 09:44:42 localhost ReportCrash[441]: Process:         OS X Installer [394]
    Oct 27 09:44:42 localhost ReportCrash[441]: Path:            /Volumes/VOLUME/*/OS X Installer.app/Contents/MacOS/OS X Installer
    Oct 27 09:44:42 localhost ReportCrash[441]: Identifier:      OS X Installer
    Oct 27 09:44:42 localhost ReportCrash[441]: Version:         401 (524)
    Oct 27 09:44:42 localhost ReportCrash[441]: Code Type:       X86-64 (Native)
    Oct 27 09:44:42 localhost ReportCrash[441]: Parent Process:  Language Chooser [377]
    Oct 27 09:44:42 localhost ReportCrash[441]: Responsible:     sh [108]
    Oct 27 09:44:42 localhost ReportCrash[441]: User ID:         0
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Date/Time:       2013-10-27 09:44:33.936 -0700
    Oct 27 09:44:42 localhost ReportCrash[441]: OS Version:      Mac OS X 10.9 (13A603)
    Oct 27 09:44:42 localhost ReportCrash[441]: Report Version:  11
    Oct 27 09:44:42 localhost ReportCrash[441]: Anonymous UUID:  6D281185-3FA3-4F8B-8A7C-45E4FC0EE934
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Crashed Thread:  17
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Exception Type:  EXC_CRASH (SIGABRT)
    Oct 27 09:44:42 localhost ReportCrash[441]: Exception Codes: 0x0000000000000000, 0x0000000000000000
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Application Specific Information:
    Oct 27 09:44:42 localhost ReportCrash[441]: abort() called
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 0:: Dispatch queue: com.apple.main-thread
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebaa1a mach_msg_trap + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_kernel.dylib                  0x000000010ceb9d18 mach_msg + 64
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.CoreFoundation                0x000000010a9b3315 __CFRunLoopServiceMachPort + 181
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.CoreFoundation                0x000000010a9b2939 __CFRunLoopRun + 1161
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.CoreFoundation                0x000000010a9b2275 CFRunLoopRunSpecific + 309
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   com.apple.HIToolbox                     0x000000010e357f0d RunCurrentEventLoopInMode + 226
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   com.apple.HIToolbox                     0x000000010e357cb7 ReceiveNextEventCommon + 479
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   com.apple.HIToolbox                     0x000000010e357abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
    Oct 27 09:44:42 localhost ReportCrash[441]: 8   com.apple.AppKit                        0x000000010acc328e _DPSNextEvent + 1434
    Oct 27 09:44:42 localhost ReportCrash[441]: 9   com.apple.AppKit                        0x000000010acc28db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    Oct 27 09:44:42 localhost ReportCrash[441]: 10  com.apple.AppKit                        0x000000010acb69cc -[NSApplication run] + 553
    Oct 27 09:44:42 localhost ReportCrash[441]: 11  com.apple.AppKit                        0x000000010aca1803 NSApplicationMain + 940
    Oct 27 09:44:42 localhost ReportCrash[441]: 12  com.apple.MacOSXInstaller               0x00000001092e2daa 0x1092dc000 + 28074
    Oct 27 09:44:42 localhost ReportCrash[441]: 13  libdyld.dylib                           0x000000010cd195fd start + 1
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 1:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebea3a __semwait_signal + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_c.dylib                       0x000000010ce0be60 nanosleep + 200
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   libsystem_c.dylib                       0x000000010ce0bcbf sleep + 42
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.installframework              0x00000001094fdd97 do_log_watch + 43
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebf662 kevent64 + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libdispatch.dylib                       0x000000010cce543d _dispatch_mgr_invoke + 239
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   libdispatch.dylib                       0x000000010cce5152 _dispatch_mgr_thread + 52
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 3:: com.apple.NSURLConnectionLoader
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebaa1a mach_msg_trap + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_kernel.dylib                  0x000000010ceb9d18 mach_msg + 64
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.CoreFoundation                0x000000010a9b3315 __CFRunLoopServiceMachPort + 181
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.CoreFoundation                0x000000010a9b2939 __CFRunLoopRun + 1161
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.CoreFoundation                0x000000010a9b2275 CFRunLoopRunSpecific + 309
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   com.apple.Foundation                    0x0000000109845907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   com.apple.Foundation                    0x000000010984570b __NSThread__main__ + 1318
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 8   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 9   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 4:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebaa1a mach_msg_trap + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_kernel.dylib                  0x000000010ceb9d18 mach_msg + 64
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.CoreFoundation                0x000000010a9b3315 __CFRunLoopServiceMachPort + 181
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.CoreFoundation                0x000000010a9b2939 __CFRunLoopRun + 1161
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.CoreFoundation                0x000000010a9b2275 CFRunLoopRunSpecific + 309
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   com.apple.Foundation                    0x0000000109847a7c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   com.apple.Foundation                    0x000000010989002b -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   com.apple.osinstallframework            0x0000000109426b79 -[OSPreInstallSizingQueueElement run] + 313
    Oct 27 09:44:42 localhost ReportCrash[441]: 8   com.apple.installframework              0x00000001094cd5ce -[IFSession(Jobs) _runMetaQueueEngine] + 1342
    Oct 27 09:44:42 localhost ReportCrash[441]: 9   com.apple.Foundation                    0x000000010984570b __NSThread__main__ + 1318
    Oct 27 09:44:42 localhost ReportCrash[441]: 10  libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 11  libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 12  libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 5:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe716 __psynch_cvwait + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcec77 _pthread_cond_wait + 787
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.Foundation                    0x00000001098168d0 -[NSCondition waitUntilDate:] + 344
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.Foundation                    0x000000010980d778 -[NSConditionLock lockWhenCondition:beforeDate:] + 232
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.installframework              0x00000001094bdd11 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 157
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   com.apple.Foundation                    0x000000010984570b __NSThread__main__ + 1318
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 8   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 6:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebaa1a mach_msg_trap + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_kernel.dylib                  0x000000010ceb9d18 mach_msg + 64
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.CoreFoundation                0x000000010a9b3315 __CFRunLoopServiceMachPort + 181
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.CoreFoundation                0x000000010a9b2939 __CFRunLoopRun + 1161
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.CoreFoundation                0x000000010a9b2275 CFRunLoopRunSpecific + 309
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   com.apple.AppKit                        0x000000010ae631ce _NSEventThread + 144
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 8   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 7:: JavaScriptCore::BlockFree
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe716 __psynch_cvwait + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcec3b _pthread_cond_wait + 727
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.JavaScriptCore                0x0000000117c3d145 JSC::BlockAllocator::blockFreeingThreadMain() + 261
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.JavaScriptCore                0x0000000117c3244f ***::wtfThreadEntryPoint(void*) + 15
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 8:: JavaScriptCore::Marking
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe716 __psynch_cvwait + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcec3b _pthread_cond_wait + 727
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.JavaScriptCore                0x0000000117c3dbb7 JSC::GCThread::waitForNextPhase() + 119
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.JavaScriptCore                0x0000000117c3da48 JSC::GCThread::gcThreadMain() + 88
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.JavaScriptCore                0x0000000117c3244f ***::wtfThreadEntryPoint(void*) + 15
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 9:: JavaScriptCore::BlockFree
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe716 __psynch_cvwait + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcec3b _pthread_cond_wait + 727
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.JavaScriptCore                0x0000000117c3d145 JSC::BlockAllocator::blockFreeingThreadMain() + 261
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.JavaScriptCore                0x0000000117c3244f ***::wtfThreadEntryPoint(void*) + 15
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 10:: JavaScriptCore::Marking
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe716 __psynch_cvwait + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcec3b _pthread_cond_wait + 727
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.JavaScriptCore                0x0000000117c3dbb7 JSC::GCThread::waitForNextPhase() + 119
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.JavaScriptCore                0x0000000117c3da48 JSC::GCThread::gcThreadMain() + 88
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.JavaScriptCore                0x0000000117c3244f ***::wtfThreadEntryPoint(void*) + 15
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 11:: JavaScriptCore::BlockFree
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe716 __psynch_cvwait + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcec3b _pthread_cond_wait + 727
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.JavaScriptCore                0x0000000117c3d145 JSC::BlockAllocator::blockFreeingThreadMain() + 261
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.JavaScriptCore                0x0000000117c3244f ***::wtfThreadEntryPoint(void*) + 15
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 12:: JavaScriptCore::Marking
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe716 __psynch_cvwait + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcec3b _pthread_cond_wait + 727
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.JavaScriptCore                0x0000000117c3dbb7 JSC::GCThread::waitForNextPhase() + 119
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.JavaScriptCore                0x0000000117c3da48 JSC::GCThread::gcThreadMain() + 88
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.JavaScriptCore                0x0000000117c3244f ***::wtfThreadEntryPoint(void*) + 15
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 13:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebee6a __workq_kernreturn + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcdf08 _pthread_wqthread + 330
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   libsystem_pthread.dylib                 0x000000010cfd0fb9 start_wqthread + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 14:: com.apple.appkit-heartbeat
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebea3a __semwait_signal + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_c.dylib                       0x000000010ce0be60 nanosleep + 200
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   libsystem_c.dylib                       0x000000010ce0bd52 usleep + 54
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.AppKit                        0x000000010af272ad -[NSUIHeartBeat _heartBeatThread:] + 2132
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.Foundation                    0x000000010984570b __NSThread__main__ + 1318
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 15:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebaa1a mach_msg_trap + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_kernel.dylib                  0x000000010ceb9d18 mach_msg + 64
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   com.apple.CoreFoundation                0x000000010a9b3315 __CFRunLoopServiceMachPort + 181
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   com.apple.CoreFoundation                0x000000010a9b2939 __CFRunLoopRun + 1161
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.CoreFoundation                0x000000010a9b2275 CFRunLoopRunSpecific + 309
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   com.apple.Foundation                    0x0000000109847a7c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   com.apple.Foundation                    0x000000010989002b -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   com.apple.installframework              0x00000001094ce8f4 -[IFDInstallController(Private) _install] + 1265
    Oct 27 09:44:42 localhost ReportCrash[441]: 8   com.apple.osinstallframework            0x000000010940d328 -[OSInstallController(Private) _install] + 280
    Oct 27 09:44:42 localhost ReportCrash[441]: 9   com.apple.Foundation                    0x000000010984570b __NSThread__main__ + 1318
    Oct 27 09:44:42 localhost ReportCrash[441]: 10  libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 11  libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 12  libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 16:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebee6a __workq_kernreturn + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcdf08 _pthread_wqthread + 330
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   libsystem_pthread.dylib                 0x000000010cfd0fb9 start_wqthread + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 17 Crashed:
    Oct 27 09:44:42 localhost ReportCrash[441]: 0   libsystem_kernel.dylib                  0x000000010cebe866 __pthread_kill + 10
    Oct 27 09:44:42 localhost ReportCrash[441]: 1   libsystem_pthread.dylib                 0x000000010cfcd35c pthread_kill + 92
    Oct 27 09:44:42 localhost ReportCrash[441]: 2   libsystem_c.dylib                       0x000000010cdecc5a __abort + 145
    Oct 27 09:44:42 localhost ReportCrash[441]: 3   libsystem_c.dylib                       0x000000010cdecbc9 abort + 140
    Oct 27 09:44:42 localhost ReportCrash[441]: 4   com.apple.bom                           0x0000000110e31fcf _defaultHandler + 84
    Oct 27 09:44:42 localhost ReportCrash[441]: 5   com.apple.bom                           0x0000000110e3201e _BOMExceptionHandlerCall + 79
    Oct 27 09:44:42 localhost ReportCrash[441]: 6   com.apple.bom                           0x0000000110e2d5a5 _ReadFreeList + 89
    Oct 27 09:44:42 localhost ReportCrash[441]: 7   com.apple.bom                           0x0000000110e2cd70 BOMStorageOpenWithSys + 1148
    Oct 27 09:44:42 localhost ReportCrash[441]: 8   com.apple.bom                           0x0000000110e3272b BOMBomOpenWithSys + 100
    Oct 27 09:44:42 localhost ReportCrash[441]: 9   com.apple.PackageKit                    0x00000001125d2d09 -[PKBOM initWithBOMPath:] + 89
    Oct 27 09:44:42 localhost ReportCrash[441]: 10  com.apple.PackageKit                    0x00000001125e4786 -[PKReceipt(Private) _BOM] + 81
    Oct 27 09:44:42 localhost ReportCrash[441]: 11  com.apple.PackageKit                    0x00000001125e4811 -[PKReceipt(Private) _directoryEnumerator] + 25
    Oct 27 09:44:42 localhost ReportCrash[441]: 12  com.apple.SystemMigration               0x000000011271c2ba -[SMFindSystemFiles _findSystemPaths] + 1428
    Oct 27 09:44:42 localhost ReportCrash[441]: 13  com.apple.SystemMigration               0x000000011271c982 -[SMFindSystemFiles systemPaths] + 811
    Oct 27 09:44:42 localhost ReportCrash[441]: 14  com.apple.SystemMigration               0x000000011271de96 -[SMPathAnalyzer prunedSystemPathsReturningSize:] + 174
    Oct 27 09:44:42 localhost ReportCrash[441]: 15  com.apple.SystemMigration               0x000000011271df7e -[SMPathAnalyzer prunedReaperPathsReturningSize:targetSystemVersionString:] + 70
    Oct 27 09:44:42 localhost ReportCrash[441]: 16  com.apple.osinstallframework            0x000000010942d68d -[OSReapSpaceChecker _calculateSystemPathsAndSize] + 252
    Oct 27 09:44:42 localhost ReportCrash[441]: 17  com.apple.osinstallframework            0x000000010942d7ad -[OSReapSpaceChecker reapableSpace] + 88
    Oct 27 09:44:42 localhost ReportCrash[441]: 18  com.apple.osinstallframework            0x000000010942680d -[OSPreInstallSizingQueueElement _run] + 492
    Oct 27 09:44:42 localhost ReportCrash[441]: 19  com.apple.Foundation                    0x000000010984570b __NSThread__main__ + 1318
    Oct 27 09:44:42 localhost ReportCrash[441]: 20  libsystem_pthread.dylib                 0x000000010cfcc899 _pthread_body + 138
    Oct 27 09:44:42 localhost ReportCrash[441]: 21  libsystem_pthread.dylib                 0x000000010cfcc72a _pthread_start + 137
    Oct 27 09:44:42 localhost ReportCrash[441]: 22  libsystem_pthread.dylib                 0x000000010cfd0fc9 thread_start + 13
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Thread 17 crashed with X86 Thread State (64-bit):
    Oct 27 09:44:42 localhost ReportCrash[441]:   rax: 0x0000000000000000  rbx: 0x0000000124dc1000  rcx: 0x0000000124dc04f8  rdx: 0x0000000000000000
    Oct 27 09:44:42 localhost ReportCrash[441]:   rdi: 0x000000000001200b  rsi: 0x0000000000000006  rbp: 0x0000000124dc0520  rsp: 0x0000000124dc04f8
    Oct 27 09:44:42 localhost ReportCrash[441]:    r8: 0x0000000000000000   r9: 0x0000000000989680  r10: 0x0000000008000000  r11: 0x0000000000000206
    Oct 27 09:44:42 localhost ReportCrash[441]:   r12: 0x00000000005a1050  r13: 0x00007f84f5c42720  r14: 0x0000000000000006  r15: 0x00007f84f5c42720
    Oct 27 09:44:42 localhost ReportCrash[441]:   rip: 0x000000010cebe866  rfl: 0x0000000000000206  cr2: 0x00000001020fe000
    Oct 27 09:44:42 localhost ReportCrash[441]:  
    Oct 27 09:44:42 localhost ReportCrash[441]: Logical CPU:     0
    Oct 27 09:44:42 localhost ReportCrash[441]: Error Code:      0x02000148
    Oct 27 09:44:42 localhost ReportCrash[441]: Trap Number:     133
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: 
    Oct 27 09:44:42 localhost ReportCrash[441]: Binary Images:
    Oct 27 09:44:42 localhost ReportCrash[441]:        0x1092dc000 -        0x1092eafff  com.apple.MacOSXInstaller (401 - 524) <6F0A284D-617B-375C-AF7C-309FB2DC7108> /Volumes/VOLUME/*/OS X Installer.app/Contents/MacOS/OS X Installer
    Oct 27 09:44:42 localhost ReportCrash[441]:        0x1092fc000 -        0x109339fff  com.apple.framework.corewlankit (3.0 - 300.35) <BB6A2123-0A23-3EE1-A5A0-2F7FC0959908> /System/Library/PrivateFrameworks/CoreWLANKit.framework/Versions/A/CoreWLANKit
    Oct 27 09:44:42 localhost ReportCrash[441]:        0x109367000 -        0x1093c6fff  com.apple.framework.CoreWLAN (4.0 - 400.45.1) <775F9444-8059-30A2-8058-7F7ACD68CCF1> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    Oct 27 09:44:42 localhost ReportCrash[441]:        0x10940b000 -        0x109462fff  com.apple.osinstallframework (700 - 845) <496BC9A6-0A37-38E6-815F-FCC54C7F1282> /System/Library/PrivateFrameworks/Install.framework/Frameworks/OSInstall.framew ork/Versions/A/OSInstall
    Oct 27 09:44:42 localhost ReportCrash[441

    I found your post based on searching for this weird message in my Console.... I have Mavericks running OK.. (besides lame slow Safari launch of new blank pages etc.)... so not able to help with your issue. But here is what I found in common with your logs:
    Disk Utility[487]: 10.4-style NSNumberFormatter method called on a 10.0-style formatter, which doesn't work. Break on _NSNumberFormatter_Log_New_Methods_On_Old_Formatters to debug. This message will only be logged once.
    One would expect Apple to know what methods are defunct in its own OS and code when writing its own apps.
    Imran

  • Mac crash; recovery will not start

    Yesterday my Mac suddenly crashed into a screen with blue (and white) lines. It wouldn't respond to anything, so I powered it down and tried to boot again. However, it will not boot. It will show the Apple logo, request my password and after a while (with the Apple logo and the spinning wheel) it just shows a blank screen (grey), while the CPU fans are spinning like crazy.Sometimes will it not even get this far and stop doing anything before requesting the password. The guest mode has the same problem.
    I basically tried everything to fix it; the recovery option will also show the blank grey screen but nothing else (even after 30 minutes); the internet recovery downloads fine and then pulls the same stunt, so even the recovery will not work. I've tried save mode, which cannot start up (Filevault is activated) and seems to end mid-way through. Sometimes the safe mode crashes immediately after the boot starts with a kernel panic (/sbin/launchd failed, errno 2); after resetting the NVRAM it won't panic.
    I've checked the hardware (T startup option, full check), which al seems to be OK. SMART status from the harddrive looks OK (checked with DiskWarrior). Starting in single user mode sometimes gets me through the password request screen and allows me to check the hard drive (fsck -fy). This seems to change permissions, however, after a reboot or exit command, the problem persists and starting up in single user mode and performing the fsck -fy command again seems to fix some issues. When I enter the exit command in safe mode, it'll start up fine, but when the graphic user interface starts, it'll give me the grey screen again (so a blank screen, while the CPU fans are at full power).
    Does anyone have any idea what I can do to fix this? Since even the recovery will not start (and neither will the internet recovery), I've got no clue what to do to fix this issue...

    Your comment about the "blue and white lines" has me wondering.  You say you have a fairly recent MacBook Pro, correct?  If that is the case, you probably have a model which has both discrete and integrated GPUs.  It is possible that your discrete GPU has failed, and whenever the OS is trying to switch to it is when your system just "hangs" (because the GPU has failed).  It all works properly as long as it is on the integrated GPU, but when something causes it to switch it hits the bad GPU and locks.
    I would suggest that you make an appointment at your nearest Apple Store to have the specialists at the Genius Bar take a look at it for you.  If you are still under the 1 year warranty (or extended Apple Care if you purchased it) then any needed hardware repairs would be free, unless it is due to accidental damage such as a spill in the keyboard, etc.
    If you don't have access to an Authorized Apple Service Center, and you do have access to another Mac, you could try making an external boot drive on the other Mac, then install the app "gfxCardStatus" on that MacOS instance (when booted from the external drive).  While still booted from the external drive, use the gfxCardStatus app to force the Mac to only use the integrated GPU then shutdown and boot your "dead" Mac from that drive.   If it boots and runs, now, try to change the external drive to force to use only the discrete GPU then see how your system boots.  If your system, will fully boot using one or the other, then it seems that your problem is probably related to one of your GPUs.  It could be a hardware failure, or it could be a corrupted driver.  If your system won't boot from either GPU, then my guess about it being a GPU issue is probably wrong. 

  • TS1440 Flashing circle prohibition sign, Mac will not start. Help!

    Hi there,
    I need some guidance can some techie please help me!
    My Mac book pro, 10.6 will not start, a flashing prohibition sign and a folder with a question mark appears on my screen.
    I have shut down and tried thePRAM start up but nothing. I have snow leopard disk, should I re install. Will I lose all my data?
    I recently updated iTunes and  a day later my computer crashed. Any help would be appreciated.
    Love,
    Kind stranger

    If your machine was upgraded to OS X 10.7 Lion or 10.8 Mountian Lion, then DO NOT PROCEED!
    The 10.6 disks cannot be used for 10.7 or 10.8, if that's the case, then let me know as a different method is involved.
    On the second screen booted from the 10.6 disk, under Utilities menu is Disk Utility.
    Select your entire internal boot drive on the left, it should have a name and a size.
    Click First Aid > Repair Disk and Repair Permissions.
    If the drive doesn't appear on the left, it may mean it's dead or there is a broken connection between the drive and the computer.
    If Disk Utility says "can't repair, backup and erase and install" then the drive works, it's that it can't repair the file structure, likely because of a failed sector on the drive (may be natural or caused by shock or failing drive)
    However you don't have to erase if it says to do so, if the drive works mechanically the data can be recovered.
    The drive may work fine if removed from the machine as well if it's not showing up on the left in Disk Utility.
    If the drive doesn't work, then the data can be recovered if it wasn't Filevaulted, but the platter dissection required is expensive.
    My computer is not working, is my personal data lost?
    If the drive is repaired, do it again.
    After the drive is repaired, Quit Disk Utiltiy and select Reset Password from the Utilties menu.
    Don't change the password if your just repairing user permissions, instead select the drive at top and the account your having issues with.
    See an area labeled Reset Home Directory Permissions and ACLs. Click the button.
    After that, quit and your in the OS X install screen, select the boot volume and click Install, this will overwrite OS X 10.6 with a fresh copy.
    Quit and restart, then when you log in hit Apple Menu > Software Update until clear, you should be on 10.6.8
    Some third party programs may not work, you will have to reinstall them from original sources and make sure they are compliant with 10.6.8

  • My iMac does not start.

    My iMac does not start. When I turn it on, it stays loading in the half and doesn't continue. Some days before I had updated my iMac to Yosemite 10.10. Everything was ok but yesterday I decided tu reboot it and when it was turning on this happened, it kept stuck at the middle of the bar. I have the latest model of MacBook Air '13.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • Screen saver not starting after 10.9.2 update!

    After installing the most recent update from Apple, 10.9.2.  My screen saver will not start if the time is set to anything higher that 1 minute.
    I have done a RAM refresh and all so trtied it with other users on the Mac and it still wont start.
    Anybody else having this issue?

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • FileVault deactivation not working

    I try do turn off FileVault but it is not working. I provide the required passwords and the macbook mentions that the deactivation might take some time and that the account cant be used until complete deactivation. I agree but directly the logon screen appears. As soon as I log in I can see that FileVault has not been deactivated.
    Is there anybody who can help me? Thank you very much in advance!

    thanks for the guidance, it was not easy but finally i made it. and thats what i get:
    Feb 9 20:55:23 Macintosh Console[333]: fileOffset not found!
    Feb 9 20:56:20: --- last message repeated 1 time ---
    Feb 9 20:56:20 Macintosh System Preferences[346]: Could not connect the action resetLocationWarningsSheetOk: to target of class AppleSecurity_Pref
    Feb 9 20:56:20 Macintosh System Preferences[346]: Could not connect the action resetLocationWarningsSheetCancel: to target of class AppleSecurity_Pref
    Feb 9 20:56:22 Macintosh System Preferences[346]: ### Error:-5000 File:/SourceCache/Admin/Admin-478.5/FSUtilities.m Line:228
    Feb 9 20:56:45: --- last message repeated 2 times ---
    Feb 9 20:56:45 Macintosh com.apple.kextd[10]: Can't create kext cache under / - owner not root.
    Feb 9 20:56:46 Macintosh com.apple.kextd[10]: Can't read info dictionary for EyeTVClassicDontSeize.kext: IOCFUnserialize: syntax error near line 271.
    Feb 9 20:56:46 Macintosh com.apple.kextd[10]: Can't create kext cache under / - owner not root.
    Feb 9 20:56:46 Macintosh SecurityAgent[353]: system.preferences.security|2011-02-09 20:56:46 +0100
    Feb 9 20:56:46 Macintosh com.apple.launchd.peruser.501[297] (com.apple.pbs): Throttling respawn: Will start in 10 seconds
    Feb 9 20:57:04 Macintosh com.apple.launchd.peruser.501[297] (com.apple.pbs): Throttling respawn: Will start in 3 seconds
    Feb 9 20:57:04 Macintosh [0x0-0x30030].com.nike.NikePlusUtil[327]: Main thread ended.
    Feb 9 20:57:04 Macintosh SecurityAgent[353]: NSDocumentController's invocation of -[NSFileManager URLForDirectory:inDomain:appropriateForURL:create:error:] returned nil for NSAutosavedInformationDirectory. Here's the error:\nError Domain=NSCocoaErrorDomain Code=513 UserInfo=0x4045e0 "Sie haben nicht die Zugriffsrechte, um die Datei „Library“ im Ordner „empty“ zu sichern." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=13 "Der Vorgang konnte nicht abgeschlossen werden. Zugriff verweigert")
    Feb 9 20:57:04 Macintosh com.apple.launchd.peruser.501[297] (com.apple.AirPortBaseStationAgent[321]): Exited: Killed
    Feb 9 20:57:04 Macintosh [0x0-0x2f02f].com.elgato.eyetvhelper[326]: *Wakein::CancelEvents: requested event type: wakepoweron
    Feb 9 20:57:04 Macintosh [0x0-0x2f02f].com.elgato.eyetvhelper[326]: *Wakein::CancelEvents: requested app name: com.elgato.eyetv
    Feb 9 20:57:04 Macintosh [0x0-0x2f02f].com.elgato.eyetvhelper[326]: *Wakein: 0 entries in power event schedule table
    Feb 9 20:57:04 Macintosh com.apple.launchd.peruser.501[297] ([0x0-0x31031].com.apple.iTunesHelper[328]): Exited: Killed
    Feb 9 20:57:04 Macintosh [0x0-0x30030].com.nike.NikePlusUtil[327]: USB notification thread done
    Feb 9 20:57:04 Macintosh [0x0-0x30030].com.nike.NikePlusUtil[327]: State::Cancel -- wasCanceled = true
    Feb 9 20:57:04 Macintosh [0x0-0x30030].com.nike.NikePlusUtil[327]: ServerThread::stopProcessing()
    Feb 9 20:57:04 Macintosh [0x0-0x30030].com.nike.NikePlusUtil[327]: Done. Exiting.
    Feb 9 20:57:14 Macintosh loginwindow[266]: ERROR | -[ApplicationManager quitPrivateProcesses] | Application "EyeTV Helper" did not quit
    Feb 9 20:57:14 Macintosh loginwindow[266]: DEAD_PROCESS: 266 console
    Feb 9 20:57:14 Macintosh loginwindow[266]: Suspending per user launchd for this logout
    Feb 9 20:57:14 Macintosh com.apple.launchd.peruser.501[297] ([0x0-0x2f02f].com.elgato.eyetvhelper[326]): Exited with exit code: 15
    Feb 9 20:57:14 Macintosh com.apple.ReportCrash.Root[363]: 2011-02-09 20:57:14.395 ReportCrash[363:1207] Failed to create CSSymbolicatorRef for loginwindow
    Feb 9 20:57:14 Macintosh com.apple.launchd[1] (com.apple.loginwindow[266]): Job appears to have crashed: Segmentation fault
    Feb 9 20:57:14 Macintosh com.apple.launchd[1] (com.apple.loginwindow[266]): Job exited before resuming per-user launchd for UID 501. Will forcibly resume.
    Feb 9 20:57:14 Macintosh com.apple.ReportCrash.Root[363]: 2011-02-09 20:57:14.414 ReportCrash[363:1207] Saved crash report for loginwindow[266] version ??? (???) to /Library/Logs/DiagnosticReports/loginwindow2011-02-09-205714localhost.crash
    Feb 9 20:57:14 Macintosh /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[364]: Login Window Application Started
    Feb 9 20:57:16 Macintosh loginwindow[364]: Login Window Started Security Agent
    Feb 9 20:57:16 Macintosh WindowServer[365]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Feb 9 20:57:16 Macintosh com.apple.WindowServer[365]: Wed Feb 9 20:57:16 Macintosh.local WindowServer[365] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Feb 9 20:57:22 Macintosh SecurityAgent[376]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
    Feb 9 20:57:26 Macintosh hdiejectd[288]: quitCheck: calling exit(0)
    Feb 9 20:57:27 Macintosh hdiejectd[386]: running
    Feb 9 20:57:28 Macintosh loginwindow[364]: Login Window - Returned from Security Agent
    Feb 9 20:57:28 Macintosh loginwindow[364]: USER_PROCESS: 364 console
    Feb 9 20:57:29 Macintosh com.apple.UserEventAgent-LoginWindow[368]: ALF error: cannot find useragent 1102
    Feb 9 20:57:29 Macintosh com.apple.UserEventAgent-LoginWindow[368]: plugin.UserEventAgentFactory: called with typeID=FC86416D-6164-2070-726F-70735C216EC0
    Feb 9 20:57:29 Macintosh com.apple.launchd.peruser.501[393] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Feb 9 20:57:30 Macintosh com.apple.kextd[10]: Can't create kext cache under / - owner not root.
    Feb 9 20:57:31: --- last message repeated 1 time ---
    Feb 9 20:57:31 Macintosh com.apple.kextd[10]: Can't read info dictionary for EyeTVClassicDontSeize.kext: IOCFUnserialize: syntax error near line 271.
    Feb 9 20:57:32 Macintosh com.apple.kextd[10]: Can't create kext cache under / - owner not root.
    Feb 9 20:57:32: --- last message repeated 2 times ---
    Feb 9 20:57:32 Macintosh printerAgent[416]: Label: com.hp.printerAgent
    Feb 9 20:57:32 Macintosh com.hp.printerAgent[416]: Wed Feb 9 20:57:32 Macintosh.local printerAgent[416] <Notice>: Label: com.hp.printerAgent
    Feb 9 20:57:32 Macintosh com.apple.launchd.peruser.501[393] (com.apple.Kerberos.renew.plist[413]): Exited with exit code: 1
    Feb 9 20:57:33 Macintosh com.apple.kextd[10]: Can't read info dictionary for EyeTVClassicDontSeize.kext: IOCFUnserialize: syntax error near line 271.
    Feb 9 20:57:33 Macintosh com.apple.kextd[10]: Can't create kext cache under / - owner not root.
    Feb 9 20:57:34: --- last message repeated 1 time ---
    Feb 9 20:57:34 Macintosh com.apple.kextd[10]: Can't read info dictionary for EyeTVClassicDontSeize.kext: IOCFUnserialize: syntax error near line 271.
    Feb 9 20:57:34 Macintosh com.apple.kextd[10]: Can't create kext cache under / - owner not root.
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: "system locale: 'de_DE'"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "start"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "checkforupdates"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "waitformajorupdate"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "downloadfirmware"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "pinexists"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "generatepin"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "devicesync"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "generatetoken"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "getpinstatus"
    Feb 9 20:57:35 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: ServerStateFactory::CreateState "neterror"
    Feb 9 20:57:36 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: Could not parse stylesheet of widget 0x2491200
    Feb 9 20:57:36 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: Could not parse stylesheet of widget 0x247ba60
    Feb 9 20:57:37 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: setting working state from "Initializing" to "Closed" , on success
    Feb 9 20:57:37 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: currentWorkingState set
    Feb 9 20:57:37 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: Set the application.
    Feb 9 20:57:37 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: USB notification thread started
    Feb 9 20:57:37 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: Could not parse stylesheet of widget 0x2491200
    Feb 9 20:57:37 Macintosh [0x0-0x44044].com.nike.NikePlusUtil[422]: Could not parse stylesheet of widget 0x247ba60
    Feb 9 20:57:38 Macintosh [0x0-0x43043].com.elgato.eyetvhelper[420]: EyeTV Helper version 2.5 build 265

  • My computer will not start. Just the wheel spinning

    My computer will not start. I get the apple with a spinning wheel.
    What is happening?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

  • Please can somebody help, my imac will not start up, just chimes, apple sign then spinning cog. I have tried many key codes, no success, would really like to talk to someone.

    please can somebody help, my imac will not start up, just chimes, apple sign then spinning cog. I have tried many key codes, no success, would really like to talk to someone.

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.fpsaud com.apple.AirPortBaseStationAgent com.apple.installer.osmessagetracing ' ' 1274181950 464843899 1233118628 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { split("'"${p[41]}"'",b);for(i in b) print b[i];if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { split("'"${p[41]}"'",b);for(i in b) print b[i]".plist";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:|suhel| VALI|ver-r|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • My Mac will not start up like normal and I don't knwo why

    My iMac will not start up like normal and I don't know why. I tried to run Skype then nothing happend so I tried to restart my computer, but then it never loaded

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 9
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 10
    Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 11
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 12
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • I am not able to launch FF everytime i tr to open it, it says FF has to submit a crash report, i even tried doing that and the report was submitted too, but stiil FF did not start, and the problem still persists, please help me solve this issue in English

    Question
    I am not able to launch FF everytime i try to open it, it says FF has to submit a crash report,and restore yr tabs. I even tried doing that and the report was submitted too, but still FF did not start, and the problem still persists, please help me solve this issue
    '''(in English)'''

    Hi Danny,
    Per my understanding that you can't get the expect result by using the expression "=Count(Fields!TICKET_STATUS.Value=4) " to count the the TICKET_STATUS which value is 4, the result will returns the count of all the TICKET_STATUS values(206)
    but not 180, right?
    I have tested on my local environment and can reproduce the issue, the issue caused by you are using the count() function in the incorrect way, please modify the expression as below and have a test:
    =COUNT(IIF(Fields!TICKET_STATUS.Value=4 ,1,Nothing))
    or
    =SUM(IIF(Fields!TICKET_STATUS=4,1,0))
    If you still have any problem, please feel free to ask.
    Regards,
    Vicky Liu
    Vicky Liu
    TechNet Community Support

  • Error "can not start the configuration in parallel does not correct"

    Hello everybody,
    I have Windows 7 SP1, and when I install Business Objects 4.1 Client, it is install correctly but when i execute the program, for example BO Rich Client, an error appear "can not start the configuration in parallel does not correct" Could you help me?
    Thanks in advance!

    Check this KB
                  1678498  - BI 4.0 Universe Designer Gives Side-by-Side configuration incorrect Error

  • Can not start data Collection service

    I have installed Fabric Manager version 3.3.(4). In the Performance Web Client I can not start the service Data Collection is in starting forever.
    I also could not stop it. I rebooted the server and the status for this service is in starting.
    Thanks,

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