Filing a complaint with Verizon regarding a customer who is harassing me

I am looking for the correct(and best) way to file a complaint with Verizon regarding a customer of theirs who is sending me harassing emails, attacking my website from his home.
I do know his IP address and I know that he is a Verizon customer.
Any direction would be greatly appreciated.
thanks.

Log into your Verizon account. At the bottom of the page you will see contact us. Click on that, but you can't send an e-mail. You have to send your complaint via US mail. They will give you the address. I know it is ridiculous but there is no e-mail address to address your problem.
Hope this helps!

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I filed a complaint with the BBB of NJ for basically ripping people off! I wanted everyone to know this...

I know in today's world everyone has a smart phone... Well I currently still have an old LG ENV VX9900 with the $50.00 prepaid unlimited plan. My charger recently broke and I tried looking for the charger at a few stores and realized this is going to be hard unless I go on eBay or Amazon. Well my friend had a good idea and gave me her old LG ENV TOUCH vx11000 instead of searching around for a charger. I called Verizon yesterday 2/18/2014 and explained to them about everything that happened and what I wanted to do. After speaking with 3 different representatives, they will not change my phone to the LG ENV TOUCH VX11000 because it's considered a smart phone! The phone was released in 2009 jerks!! How is that equivalent to an iPhone or Android?? It doesn't even have WIFI!! I just added money to my account a week ago and have service until 3/11/2014, they advised me if I want to activate the LG ENV TOUCH VX11000 I have to re-purchase another $50.00 plan and basically just waste the remaining time I have.. How is this fair??? I didn't want to change my phone because of boredom, my charger broke and a friend gave me another older phone that I can use. What is the big deal?? I paid for my services, what does it matter... The basic phone plan and the smartphone plan are both the same price jerks!! $50.00!! So I did what any person would do after this, I filed a complaint with the BBB of NJ hoping to get some justice for this. I don't see anywhere on their website (the prepaid section) where it states this that you cannot change your phone and have to pay more $$$. Verizon, this is another way of you scamming money from people because your so expensive for your contract plans and people are dropping you like flies, so you have to make the money up somehow!! Well, doing it like this you should be ashamed of yourselves!!

On the Verizon website it shows different plans based off a smartphone or a basic phone.
Even though it's the same price, it's not the same plan.
Actually Verizon has more customers than any other provider and for every 1 they lose they gain 5 so Verizon is not hurting for money.
The BBB will not be able to do anything because it clearly states there are different pre-paid plans for smartphones and basic phones.
Anyways, Good Luck

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

What is the procedure for filing a complaint with the FCC regarding no voice service for over 6 days

Is the FCC the correct goverment agency to file a complaint when a problem woth voice service cannot be repaired for 5 days.
How do I go about filing a complaint.

Google the words "FCC file complaint"

I have filed a complaint with FCC

(removed)
I have filed a complaint against your fraudulent business practice and non-existent customer services. Wait till your butts get whipped.
Comment edited as required by the Terms of Service.
Message was edited by: Admin Moderator

In NY verizon is a little afraid
New Yorks Attorney Generals have nailed them for millions. Additionally the States Consumer Protection Board has authority over them, as well I have read in addition to the NYS Public Service Commission. But by different actions of authority.
So sometimes a local complaint is far superior to Federal complaints. There is always a private right of action and verizon wireless does lose quite a few of those actions. The NYS Register can attest to that.
But in fairness be pretty accurate in what you are asking for since a court or regulatory agency requires absolute truthful facts. You would need names, places, dates, remedy sought. Documents and telephone logs. Since the burden of proof lies with the filer not verizon wireless.
Good Luck

Filed a complaint with FTC

Dear friends after my horror with Verizon I have finally filled a complaint with FTC
https://www.ftccomplaintassistant.gov/
i would encourage other customers who have had a poor experience with Verizon and Nexus to do the same.
Dear FTC,
this complaint to bring to your attention the poor customer service Verizon is rendering to its wireless customers. I had the misfortune of purchasing a new cell phone with a 2yr contract with them late last year, it was a Samsung Galaxy Nexus phone which was recommended by the Verizon sales representative. Soon after getting the device I started having issues with dropped calls 3-4 times each day, I did some research and found that many other Verizon customers with this device wee having similar problems.
I then started calling Verizon Tech support and was told that they are looking into this problem and subsequently they replaced my handset 3 times however I continued to have the dropped call issues with this phone as did other Nexus customers, this is not a signal issue because in this very house my previous Verizon device worked fine and so does my wife's cell phone(no dropped calls).
After my third replacement also did not work I called Verizon again and was told to wait for a software update which was going to fix a software glitch I waited for this update but unfortunately even after the update the problem continued, I was in the meantime offered to exchange my Nexus for another device Razr Maxx, after everything else failed I called in to get the replacement, the Verizon customer service guy agreed to send the replacement and asked me wait for a few minute to get a confirmation number, after a few minutes he came back to say that his supervisor had taken back the replacement offer as Rzar Maxx so too expensive, after this I sent an email to Verizon Customer service (email below)
This letter is to bring to you attention the absolute worst customer service experience I have had with Verizon Wireless over the last 6 months.
I had called to start a new account 6 months ago and wanted to buy an I phone 4s, the customer service agent persuaded me for 30 minutes and urged me to buy the "brilliant new Samsung nexus" , I did buy this device upon his recommendation, however I do wonder now that did he or Verizon have any other motives??. Since the day I bought this phone I have had 5-6 dropped calls a day, and have been in constant touch with your tech support, I have been sent 3 different handsets(Nexus) but the problems remained, finally I was told that ICS 4.0.4 uldate is about to come and will solve this dropped call issue, or I could swap this phone for a Rzr Maxx this was offered by Miss Rachel one of your senior supervisors, I told her that I have $300.00 in Nexus accessories and will wait for the update and if it fails to fix the problem will request Maxx or Galaxy 3.
The ICS update happened few days ago and made the problems even worse, as a result I called it to the customer service (on 06-08-12 @ 7.55pm) and asked them to send me the promised Razr Maxx, they agreed to do so took confirmed my address and 2 day shipping method for $6.99 and asked me hold for confirmation, five minutes later they turned around and said Maxx for way too expensive and they cannot honor the previous offer and will send me a Razr (non maxx), this is really as low as you can get in my opinion in terms of customer service, first you sell me a device which i never wanted, the device is riddled with problems, you promise a replacement and when time comes back track from it.
I would really like to get a clear written explaination in this matter, if it is worth your time, you have the permission to access all my account notes.
kind regards
Prashant Singh
after this email I was emailed by Verizon Customer service promising to rectify the mistake and send me Razr Maxx - email below-
Dear Prashant,
I am so glad you took the time to write us about your experience. When I read what happened, I was truly disappointed. I realize that things go wrong sometimes when it comes to technology. However, at Verizon Wireless, we are empowered and expected to go above and beyond for our customers. And I deeply apologize for each of the issues you experienced, and that we did not exemplify this approach in your situation. I would have called to apologize personally but it was too late. My name is Tracey and I hope you will allow me to rectify this situation.
It is my goal to get you a RAZR Maxx replacement sent out tomorrow. I work at 3:00 PM to 12:00 AM tomorrow and will try calling you at 5:00 PM EST. The last thing I want is for you to feel that we habitually offer poor customer service. There are some things outside our control of course. But I feel it is my job to take care of everything that is within my control. I pride myself on providing my customers with the experience and respect you deserve. And I assure you, I will handle this issue personally.
I hope you can accept my apology on behalf of Verizon Wireless in the kind spirit which I offer it. I truly appreciate your business and I will contact you tomorrow, Sunday, June 10th at 5:00 PM to process your replacement order. If I do not reach you, I will text you and you can respond with the best time to call back.
Sincerely,
Tracey
Verizon Wireless
Customer Service
I patiently waited for the Razr Maxx to arrive the mail came today but to my amazement it was another Nexus, I called Customer service again and they said they could not do much at this time, I am completely frustrate for being provided a third grade equipment after paying a premium price for this device at their sales representative recommendation and paying $125.00 each month for 8 months for a extremely poor quality equipment which drops calls several times in a day, this problem is not isolated and the web is full of customer complaints about this device.
I would urge FTC to kindly spare sometime and look into Verizon's poor customer service and inability to honor their written promises.
many thanks and kind regards
Prashant Singh

I too have experienced this. Purchased the phone on launch day, and since then I've experienced nothing but problems, having the phone replaced 6 times, Despite Ice Cream Sandwich being an amazing operating system, this phone is the worst piece of equipment I've ever had the displeasure of owning. Everyone of them has a weak antennae design resulting in bad reception, dropped calls, and 4G speeds half that of every other LTE phone. plus the extraordinarily poor battery life, and bizarrely large energy consumption that causes the phone to drain faster then the AC wall outlet can charge it should be more then enough reason for Verizon to recall these things entirely. Making matters worse is the fact that they only send you refurbs, and in my experience, each one of the replacements I received only gave me new problems to deal with (defective screens that look like old newspaper photos, etc). Ive been begging VZW to exchange it out for a Razr maxxx for 4 months and they refuse, and will only offer the regular Droid Razr. Considering I already have 3 Samsung batteries for the Nexus (its the only way I can make it through the day and have a working powered up phone) there offer of the old Razr is in no way a solution. It's also notorious for its poor battery life, and to make matters worse, the battery isnt removable. At least Im able to swap in a new battery when my Nexus gets low!...
I found a place online that pays 200 for the Nexus. Selling it to them then probably going to use the cash to pay the early termination fee, then Im going to Spring for the unlimited data and a Galaxy S3-Im also grand fathered into the unlimited data plan, so now I cant even upgrade and get a phone I want without losing that feature and that one feature is the only reason Ive stayed with VZW at all

How to file a Complaint with Verizon

I don’t know how to file a complaint with, or about, Verizon customer service. After calling Verizon I was shuffled between departments, supervisors, and finally directed to “verizon.com/contactus”. After spending an hour browsing the “contact us” section of the website, it became abundantly clear that I would not be able to find what I was looking for on the website.
A month ago I was in the middle of the moving process and was dreading the seemingly inevitable process of setting up the internet/television/phone, a process that I had to do many times before. My son had informed me of Verizon’s transfer service, also known as “Moving with Verizon”. As we were only moving 3 miles down the road, I figured that I would visit my local Verizon store as this would continue to be the store I turn to if I chose to stay with Verizon. I had several concerns that I wanted to have addressed, chief among them were:
- I have built up a significant number of movie titles in my digital library. If I stay with Verizon, will I be able to keep the movies that I had purchased?
- Each time I move I am inconvenienced with having to distribute my new phone number to my friends and family. Will I be able to keep my current phone number if I stay with Verizon?
- When I first started with Verizon I had significantly less credit with Video on Demand than I do now. If I stay with Verizon, will I have to go through the grueling process of building up my credit again?
The sales associate was very kind and willing to help. I was assured that
-          I should be able to retain my purchases with Video On Demand
-          I can bring my phone number from my previous address
-          My Video on Demand credit could possibly be reset after the transfer, but a single phone call to customer service could set my credit back to normal with minimal effort
Throughout my questioning I was assured that my current services would transfer uninterrupted by the time of the move. As you could imagine I was ecstatic. We scheduled a technician to show up to the new house, when I asked the representative on the phone “What should I do with my current cable boxes and internet router while I wait for the technician?” I was told that the technician would handle it.
The technician arrived two weeks ago, we were given a box and instructed to package the previous equipment and drop it off at our local Verizon store. The technician gave us our new number, when we asked him about our previous number he appeared to not know what we were talking about.   He was apologetic about the mix up and gave us a phone number that we could contact. Shortly after the technician left, my family noticed that our digital library was completely empty. The next day I went back to the Verizon store, was apologized to, and then instructed to only place one order in at a time, because multiple orders on a single account tend to slow each other down. We decided to resolve the issues one at a time starting with the phone.
My wife called and was told to wait a day or two. After waiting two days, my wife informed me that she was bounced between different departments over the course of several days, but was assured that the issue was resolved. I told my wife that I would handle the future endeavors with Verizon as she appeared to be a little flustered by the experience. I later received a courtesy call from Verizon confirming that our phone number was restored. I asked the lady whom I was talking to whether she could help me with my VoD service or transfer me to someone who could. She assured me that she could help and asked me whether or not we had received new set-top boxes for our televisions. After I informed her of the new boxes, she apologized to me and informed me that due to copyright infringement laws that our digital library was lost and that we could not receive any kind of compensation. I decided to call customer service, and after talking to representative for almost half an hour I was placed on hold and then told that there was nothing that could be done at this time and that I was going to be disconnected, before I could respond I was hung up on.
Three nights ago I took my concern back to the Verizon store as I dropped off our previous equipment. I was given several new phone numbers. That evening I spent over 2 ½ hours on hold waiting for a representative. After explaining my situation I was transferred to another representative who worked with me and put in a work order to have our digital library restored. I was quoted 48 hours, but the issue was resolved that evening.
Not intending to cause any more issues with Verizon until our digital library issue was resolved, my family abstained from renting or purchasing any movies from Video on Demand. I had promised my son and grandson that if the movies were restored, I would add the new Star Trek movie to our library so that we could watch it together. I was slightly irked to realize that when I tried to add a new title to my library an error message would pop up. I called the number on the message and entered the error code. I was placed on hold for almost an hour. When I finally reached a representative, he informed me that the problem was that my credit had been reset during the move and the issue could only be resolved by another department which had just closed for the evening. I decided to work at home the next day so that I could watch the movie when my son came home that evening. The next morning I called and realized that the opening time quoted to me was obviously in a different time zone. When I finally reached an agent, 2 hours later, I was told that I was 5 dollars over my credit limit. I informed the representative of my situation, as proof I pointed to the fact that the bill that I had paid earlier this week was almost 200 dollars more than my current statement. I was asked to wait 30 minutes and to call back if the issue hadn’t resolved itself within an hour. An hour later I called, explained my situation to another representative, and was told to call back in an hour if the problem hadn’t resolved itself. An hour later I called and after being sent to several different representatives I was asked to call back in an hour if the issue hadn’t resolved itself.
Meanwhile my wife was contacted at worked by Verizon, informing her that there was no record of us returning the equipment and that we could be facing additional charges if we did not straighten out the issue. After spending the next several hours assuring my wife and showing her how on the receipt, each piece of equipment was clearly scanned and entered into the system, I decided to call customer service again as my VoD was still displaying the same error message. I was apologized to yet again, and was told that my order was being slowed down due to a high number of unresolved issues on our account. I was assured that he would clear out the mess and that we should be able to order movies that evening, if not I should call back in 24 hours. I apologized to my son and grandson yesterday evening, both of them took it surprisingly well. This evening I waited until 7:30 to contact customer service (31 hours after I was told to wait 24 hours), I was placed on hold again and again for over an hour and a half. I finally was told that my account would be cleared out to resolve the issue, I informed the gentleman that I was already told that would be done and then referenced the ticket number that I had received (and double-checked) from the gentleman the day before. After speaking to his supervisor about the issue I was informed that there was no record of this action nor was there any ticket number matching the one I had given him. The gentleman tried to help me for several more minutes until he transferred me to another department because neither he nor his supervisors could understand why my account wasn’t letting him change the date on my ticket, as he had reset all my resolved issues.
I explained my situation to the representative who after reviewing my account information informed me that I could have had the issue resolved on the 29th of August but someone during my process removed my order. She then informed me that due to the number of unresolved orders on my account the system could not let her schedule a credit increase until the 26th of September. After repeatedly asking her what I could do to expedite this process, I came to realize that all she could do was repeat to me the information that she had already said. I then asked her who I could talk to resolve this issue or file a complaint. After rambling for several minutes I was then transferred to the billing department. After explaining my situation, yet again, to another representative, my account was reviewed again, and I was once again informed that I was over my credit limit. After going into details a little more intimately, I was assured that the earliest that I could receive the credit increase was the 26th of September, and that I should make another payment. I informed her that I had just paid over $550 dollars on my last bill and had given up the majority of my free time over the last 2 weeks trying to resolve issues that I was assured wouldn’t be a problem by a Verizon representative.   I asked if I could receive a small credit to my account ($30) so that I could just watch the movie and feel like I received a small victory for sacrificing so much of my time. She informed me that only her supervisor could make that call. She informed me that I would have to wait around 15 minutes on hold (what’s 15 minutes when I’ve already waited 8+ hours on hold?). After explaining my situation to Cornell he reviewed my account and then reworded what I had just told him. He informed me that the department that deals with my issue (the department that just transferred me to billing) was now closed and that I would have to wait until Tuesday (4 days) to have my issue resolved. After explaining the fruitlessness of dealing with that exact department with the exact information he was trying to send me off with, he placed me on hold for several minutes and then came back and agreed to only meet me half way, a $15 dollar credit. I was extremely offended. This is not even 3% of my average bill. $15 for 2 weeks of unsatisfactory service, in addition to 12+ hours of my personal time in addition to my wife’s time and visiting the Verizon store. After explaining to Cornell that $15 was less than satisfactory, I asked for an email address or a complaint line. He agreed with me that it was frustrating and explained to me that it was getting late for his department “almost 11:40 in the evening”, the exact time where I am. He gave me Verizon.com/contactus, which after reviewing the page, I became insulted. I have continually followed up with my phone calls and stayed loyal to Verizon, following the instructions of each representative that I have talked to in the last several days.
Verizon has provided both my family and me with an excellent entertainment package as well as outstanding customer service in the past. I would like to believe that despite the fact that I was lied to by both a sales representative and a supervisor that my family’s experience over that last few weeks with Verizon is not a common one. I am more than willing to place this movie order on my next bill, all I ask is that you please help me to enjoy the advertised early release and to enjoy the services I previously had with your company.

We've been having problem with our Verizon Fios set up since the moment we moved in to our new place. We've had several technicians come through, and then eventualy aftet two weeks of setting up appoitments and calling the customer service folks, they were finally able to resolve the issue. However, the nightmare doesn't end here. Last week, our neighbors switched over to Verizon Fios, and their technician swtiched our cables with theirs ( what a sloppy, lazy, job) meaning that they unplugged everything that was running to our apartments and transferred over to their becuase they didn't want to put in the extra work to chech and make sure that everyone was getting service. After, we had noticed the problem, my husband called customer service to put in a ticket for the technician to come through and resolve the issue. The ticket was made for Wednesday, Nov 7th, 2013 under ticket number {edited for privacy}, the rep had clealry stated that a technician will come anytime from 3 - 7, which meant that one of us had to be home. My husband took off work and waited for the technician to come through, however, NOBODY showed up. Instead, they told us that they were came at 5 oclock but nobody was home. The same day we called customer service again, and reschudeled to the next day. Thankfully, someone showed up at literally 7pm, meanwhile my husband was waiting at home since 3pm. After hounding them down and calling every hour to make sure that they would show up. Sure enough, they coudn't fix the wiring with out a bucket truck, which the technician mentioned he didn't have since it was already late in the game and eveything was closed. So again, my husband called to make another appoitment, for Saturday, November 9th, 2013, and again, the customer service people confirmed that someone will show up on this day from 8am-12pm. Guess what!? NOONE came, because NOONE issued a ticket, meanwhile we knew for a FACT that we made an appoitment. It's been one week, and no end to this problem. I am appalled, that a multibillion dollar company such as Verizon has such poor customer service in this area. It is sickening and sad, that noone can come and fix a small issue such as this. I hope that this will be resolved tomorrow, ( as they confirmed that they will come on Sunday) if not we have no other choice but to cancel our services and switch to something else. If only Google fiber was in town, things would have been so much easier, and not OVERPAID, especially now with the CRAPPY service we've been getting.

How do I file a complaint with Verizon??

I have been a Verizon customer for many years, since 2009 I believe. I recently bought a house in March, and moved my service from my old address to my new address. Since our offer on our house got accepted and we initiated the process of moving our service, I have had nothing but problems. They cancelled our service a day earlier than requested at our old address. I was told by verizon on mulitple occasions that on the day that service was to be started at my new address that a verizon technician was just going to check a few things on the outside of the house, and that they would not need to come inside. I got a phone call right as I was getting ready to walk into settlement from the technician saying that I was misinformed and that he did infact need to come inside. When I finally made it to the house, he came inside, plugged in the router to a phone jack and then left. I was then charged a fee that I had been previously told would not be charged (although I did get it credited back to my account later). A few moths after moving into my new home, I get a phone call from a verizon representative saying that someone was trying to activate a new account at an address at which I had an existing account. They still had an active account in my name at my old address which was amazing since they had shut my service off a day earlier than planned. I could go on and on and on with the countless issues. The experience I had today just pushed me over the edge. A technician had to come out to my home in the beginning of August to move the service box from one wall to another. I was told when I made the service appointment that I was not going to be charged since it was being moved for a necessary reason, not just convenience. When the technician left, he told me there was a $91 dollar charge. I called and spoke with a supervisor as soon as he left, and was told that I should not be charged that fee becuase again, it was moved because of necessary construction, not just convenience. She told me that it should not appear on my bill, but if it did to call and it would be removed. I looked at my bill today, and low and behold there was that $91 dollar charge. I spoke with a representative that stated she could see in the call history that I was told that I would not be charged, and that a credit would be initiated, but that it would take 1 - 2 billing cycles for that credit to show up, meaning that i am expected to pay it for now. It was the mistake of Verizon for the charge to be put on the bill in the first place, and I am being told that I am expected to pay for their mistake now, and would get the money credited back later. I just moved into a new home so that we could move my disabled mother in law in with us to care for her. I dont have an extra $91 dollars laying around. I have had nothing but negative experiences with Verizon over the last 6 months. There is no consistency from one conversation to the next, and I am always told something different. 99% of the representatives that I have ever spoken too have shown no compassion or desire to have good customer service and this includes many supervisors. I am VERY STRONGLY considering cancelling my account with Verizon all together and am exploring other options for my internet and cable. Please can someone help me??

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

Filing a complaint against Verizon?

Last month, I attempted to sign up for high speed internet and phone service through Verizon. A $100 deposit was required for the internet and taken out of my account, yet I never receieved anything from Verizon. I called to cancel the order, and at first, they couldn't even find an order. Then they found it, or so they claimed, and cancelled it.
I asked for my $100 to be refunded and was told it would be returned. Well, after a week, there was nothing, so I called back. Kept getting transferred and was told 6-8 business days. After 8 business days, still no money. Called again. Kept getting a run around. Was transferred countless times, talked to many unhelpful, incompetent **bleep**, and was basically told to keep waiting.
Finally got some woman to tell me it was being processed and would take 3-5 business days. Yesterday was business day #5 and I still never got my money back. Called yesterday and was told they were going to try and track the refund, and that I would be getting contacted today.
Today came and it's now 9:12 PM. No money, no call back. I called Verizon 3 times today. First time, I talked to some **bleep** who told me it wasn't Verizon's problem. **bleep** better believe it's your problem. My account has a $100 charge on it from Verizon. So I hung up on him and called back.
Talked to another **bleep** who said I had to either keep waiting for my money, or I could talk to a supervisor. I asked for a supervisor, and after being on hold for 10 minutes, was told I couldn't speak to one. So I got mad and hung up.
Called back a third time. As for a supervisor and was told I was speaking to an account manager. She was unhelpful(typical) and transferred me. I spoke to another woman who said she didn't understand why I didn't already have my money, and that she would send my information to a manager. Now I'm supposed to wait until tomorrow to find out if I'll ever be getting my $100 back.
I NEED that money back ASAP! That was half of my paycheck. I work for minimum wage and only get paid every two weeks. I am part time. I make barely any money. I WANT MY MONEY REFUNDED NOW AND I AM SICK AND TIRED OF BEING LIED TO, IGNORED, AND STOLEN FROM. How in the hell do I get my money back, and how do I file a complaint against these **bleep** who can't even do a simple job?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

How do I make a complaint with Verizon?

On January 23, 2014, I contacted Verizon Wireless Customer Service because I was experiencing less than satisfactory performance with my HTC One. I purchased the device in September of 2013. Through the first few months I experienced no issues with the device. It was around mid December that the battery performance began to significantly decrease to the point in which I had to charge it multiple times a day to get through the day with it.
            When I contacted customer service I was transferred to a conference call with HTC in which we performed trouble-shooting tasks for the battery. These trouble-shooting tasks did not improve any performance and as a result Verizon sent me a replacement phone.
            The replacement phone I received had more issues with it than the one I returned. On February 1, 2014 I attempted to unlock the phone to answer a message and at this point the phone shut off completely and I was unable to turn it back on or charge for over an hour. I then took it to my local Verizon store in which they were no help to me at all. All the associate did was give me the number to customer service. I went to the store because I wanted personal customer service, I could have easily attained the number from the website. I found this to be extremely unhelpful.
            I then proceeded to call customer service again in which they again transferred me to HTC, I did not know that protocol for customer service at Verizon was to dump their customers onto phone manufacturers. After going through the same trouble-shooting advice with HTC for a second time I was hung up on by both HTC and the Verizon customer service although I was not done voicing my concerns.
            I decided to participate in the customer service survey in which I gave a very poor rating and was informed that I would be hearing from a Verizon Wireless manager, in which I did not, no surprise there.
            With the terrible customer service experience I have dealt with this week I will be looking to take my business elsewhere in the near future as I way out my options between AT&T and Sprint.

I have problems in the charging port, took the phone in and they said it was burnt, from their charger. Told me it was covered but would not replace it. Told me how to do a hard reset which I do 3 times a week minimum. The HTC one is the worst phone I've ever had and was told pretty much to suck it up or upgrade after I just spent several hundred upgrading to this junk. Now I'm worried about submitting a claim and just get the same crap phone.Verizon at one time was great service but now it seems like they don't care about anything but how much money they can scam.

HELP - I need to know how to file a complaint with Verizon Management!

On Thursday, May 30th, I returned to Verizon Fios after being with Comcast for less than 30 days. The technician was not able to properly install my telephone service. It has been 5 days and I still do not have a home phone. I finally located a repair ticket online, and it said the problem would be fixed June 2nd 9pm, will that time has passed. My kids are going back to school today, and I will have no way of knowing if they made it home or not because I can not call them. Verizon begged me to come back and this whole thing has been a nightmare. When I look online I don't even recognize the bundle info on the screen, it doesn't match my order emails at all, and it shows that I don't have telephone service on my acct, though I have a triple play bundle, that doesn't make any sense. I think I have been more than patient, five days is a very long time. I can't even give my kids my cell, because it is a cell provided by my job. Who do I complain to!

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Wow, what is up with Verizon and their customer service?

This company is becoming a joke. Customer Service use to be decent years ago but they are going downhill, fast. First thing, the late release on the Note 4? Why? Second... Why are they taking the headphones out of the Note 4? For the price we pay we should get what is included in the box. Third... Two day shipping on preorders, not overnight especially when they are releasing a week late. Fourth, I call CS before I preordered the Note 4 and was told I couldn't preorder it until the 23rd, a few days went by until I found out that wasn't true. If I don't get mine by the 25th because it ends up getting backordered I'll be furious. If any other carrier had service at my house I would already be with them.

You know Ann there are other people out there who do things differently than you do... I for one use earphones with my phone all the time, when im exercising, working, mowing the lawn, etc. and in my experience those that come with the phone tend to be of very nice quality.
<< Personal comments removed to comply with the Verizon Wireless Terms of Service >>

What is the proper address to file a complaint with Verizon Wireless?

As far as I am concerned, I have been lied to 3 times by various members of this company. I need an address to write to where someone has the DIRECT AUTHORITY to remove fraudulent contracts placed on my account. I will provide all the written documentation needed, but I will not put myself through another phone call of obfuscation and lies.
The most recent lie was by Andrea on September 1st, early afternoon. She said she would take care of my problems but it could take "2 or 3 hours" and that she would call me for any information needed. I said, "I don't care if it takes 2 or 3 days". So, I waited. It has been over 10 days with absolutely no changes or any kind of communication at all. I have no way to get a hold of her.
REFERENCE: Batch Number [removed]
Thank you for giving me address AND PERSON to send this information to, or contact me directly on my main phone number that works (not the broken phone that you signed up for a 2 year contract). Please do not tell me to call the 800 number. After 2 tries of being lied to, it is not an acceptable response.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Here is what he wrote on September 12th:
"kimbriggsdotcom,
I want to make sure that we get your account back to normal, ASAP. I want to have a chance to review the account in full details. I did send you a direct message so we can get more account specifics. Please respond back to that message at your earliest convenience. I am looking forward to working with you.
KevinR_VZW"

Would like to connect with a 2013 online customer who just upgraded to 2015

We have questions about the impact, if any, of the upgrade to customizations, integrations etc. Would appreciate hearing your experience and lessons learned. Many thanks in advance.

Only if both have the appropriate apps. Here is a general app
Free Bluetooth Share for iPhone, iPad, and iPod touch on the iTunes App Store
There are also Game apps that allpeer-to-peer gaming via BT

Filing a complaint with Verizon regarding a customer who is harassing me

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