Fill & Sign not available - can´t sign PDFs - URGENT

Hi,
we are missing the Fill & Sign functionality- can´t place signatures in *.PDF files.
installed using self created *.MST file, but to the best of my knowledge i did not make any special setting related to that. using the same *.MSI without *.MST file everything is ok.
this is the function which we are missing:
it currently looks like this:
any help or idea would be helpful.
Thanks,
Martin

The document was made as a fillable PDF in the former Acrobat Pro. Now, when opened in Reader DC, it says "You have opened a fillable PDF form. This form does not let you drag and drop saved information."

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