Fillable PDF can you submit on free trial?

I put PDF on our website. When we test form and click submit nothing happens?  Can we get responses during free trial

We were trying to fill it out on the browser's built-in PDF viewer.  When we downloaded and opened with Adobe Reader, we were able to submit the form.
Is this the best practice to have the user fill it out using Adobe Reader versus the built-in viewer?  Thanks.

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