Fillable PDF will not print information added by user

Any suggestions on how to get a fillable PDF form which was created by me and filled in by someone else to print their added information?  I can see their information on screen, but only the original form is printing.  The form was created with Acrobat Pro X (v10.1.4).

Did you create the form?
Can you print the form and fields on your system?
Did you make the fields "display but do not print"?

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