Film cannot be played on this computer

How is thismessage problem solved?

Hi there 4confused,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

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HD Movie won't play after downloading. When hit play, this pops up: "This movie cannot be played on this computer"

I have a Macbook Pro 13inch with retina display with a 2.6 GHz Intel Core i5 processor, 8GB of memory, with a 250 GB storage capacity, which 30 GB is still available. Its OS X 10.9.4 version.
I recently purchased Divergent in HD in the Itunes store. I downloaded it, but when I hit play, a message appears that says "This cannot be played on this computer." I have authorized my computer so that is not the issue. Any thoughts?

You might want to try it again. It started working for me about 10 minutes ago (~8pm CST).
This was happening for rentals and purchases.

Downloaded movie will not play, message is "this movie cannot be played on this computer"

I download a movie from Itunes, when I try to play it, I get the message "this movie cannot be played on this computer" what do I need to do or check?

Any other details about the issue? Is it an HD or SD video?
Purchasing and viewing HD videos

HT1420 This movie cannot be played on this computer

I have downloaded a movie to my Ipad then synced to my Mac and the movie will not play. I get this movie cannot be played on this computer. I have authorised the computer through itunes and now I have no idea why It wont play. Any suggestions?

Hello DG_OBRIEN,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Some of my iTunes Store purchases won't play
http://support.apple.com/kb/ht1325
Best of luck,
Mario

TV video download will not play - error "This movie cannot be played on this computer" but the computer is authorized

I downloaded TV Masterpiece Mystery Inspector Lewis Ramblin Boy episode but when I try to view or sync to iPod I get a message that "This movie cannot be played on this computer." I double checked and this computer is authorized.
Ron

Hey Ronald
If you are experiencing and issue with your purchase, check out the following article to report the issue to get it resolved.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

"This movie cannot be played on this computer."

I was watching the movie with no problems and then Itunes froze. When I tried to restart the movie it was nowhere to be found. I had to search for it in Windows and located the movie in its downloaded folder. I tried contacting support regarding this issue and was asked for a serial number which I do not have because i do not own a Mac. I just want to be able to watch the film that I purchased or get my money back.

I've bought a ton of iTunes movies and never seen this, but perhaps the following will help:
It seems that others with this issue in 2010 had it resolved by redownloading the film from iTunes.
https://discussions.apple.com/thread/2657655?start=0&tstart=0
Some people with the issue reported that it happened when trying to play the movie before it had completed downloading when their library is stored on a NAS.
https://discussions.apple.com/message/15730646#15730646

HT1657 This movie cannot be played on this computer...

i was watching my movie it was all good and then it stoped playing like at the half part of the movie and then i tried to search the movie again and it tells me that problem... Any solutions? If not can i get my money back? Thanks

I've bought a ton of iTunes movies and never seen this, but perhaps the following will help:
It seems that others with this issue in 2010 had it resolved by redownloading the film from iTunes.
https://discussions.apple.com/thread/2657655?start=0&tstart=0
Some people with the issue reported that it happened when trying to play the movie before it had completed downloading when their library is stored on a NAS.
https://discussions.apple.com/message/15730646#15730646

Hi I have had problems with photo's and films going onto a 2010 Apple classic MP3. Have managed to sort photos but it still refuses to copy the films purchased. It comes up with not copied cannot be played on this ipod.

Hi have had problems with photo's and films going onto a 2010 Apple Classic mp3. Have managed to sort photo's but the films won't copy and comes up with message videos not copied cannot be played on this ipod

razzbust wrote:
...but the films won't copy and comes up with message videos not copied cannot be played on this ipod
Self explanatory.
You could try creating an iPod version of the films.
Use CTRL and B to display the Menu bar shown above. Alternatively, use the ALT key, followed by the F key, the W key and finally the I (eye) key - that's (menu)/File/Create New Version/Create iPod or iPhone version.

TS1277 I cannot find the "authorize this computer" prompt anywhere? Please help me

I cannot find the "authorise this computer" prompt anywhere? The instructions say to open itunes and go to "authorise this computer". I have icloud and an Iphone4. Everything i have downloaded to the imac, has shown up on the iphone. But recently i have bought some music on the iphone, and it will not show up on the imac. I dont get it? all the pics i take on the iphone show up on the imac.

That sounds like you are looking at the Mac App Store, not iTunes - in iTunes (you don't need to authorise your account in the Mac App Store, you don't download or play music, films etc from there) you should have similar to :

My itunes wont sync some of my tv shows to my ipod classic. It says content cannot be played on this ipod. I bought the tv shows on itunes so they should work on my ipod.

I recently bought some new tv shows on itunes and they will not sync to my ipod classic. A alert window keeps popping up saying that these new tv shows and their content cannot be played on this ipod. I thought this was a little weird since all of my other tv shows will sync but not these ones. If someone could help me fix this problem that would be greatly appreciated. thanks

The explanation I immediately have is that you bought the HD version of your TV show.
HD videos are not able to be synced to iPod classics, which is unfortunate.
The bright side is that that means you can spend less money on your videos since standard definition (SD) videos cost almost half as much as HD.
You should still be able to play these videos on your computer, just not your iPod.
If you want a refund, you may want to try to contact Apple and they might give you iTunes store credits. You can read other posts on that and others' experience.
But the rundown is to go into iTunes, look at your Account. You can do this by going to the iTunes store and signing in, then clicking on your email address in the corner. Once you are viewing your account, scroll to your purchase history and click see all. Once you find the order, click on "Report a Problem". You should be able to email someone at Apple. In my experience with this, they are very understanding and will get you a refund or new iTunes store credits.
I hope this helped.

My ipod classic is not recognised by itunes any more and gives a message, this disc cannot be repaired by this computer. Works well in all other ways, anyone else have this problem?

after my most recent update, my ipod classic will no longer sync with itunes, and I get a warning message that"this disc cannot be repaired by this computer", anyone else have something similar? The ipod plays well otherwise, I just can't sync or load new music

You may refer to this tutorial, it's about how to fix iTunes sync problem with iPod. Hope it helps. Feel free to email me if you need further help.

Cannot be played on this ipod

MoneyTalk OnDemand was not copied to the ipod because it cannot be played on this ipod.
after downloading an mp3 (money talk on demand)to my play list, I am unable to drag it to my ipod. It plays fine with itunes on my computer, but will not transfer to either my ipod or my Nano

Does it offer to convert it to AAC?
If so-do that.
Seems a lot of podcasts put out by old media do not work-they really should learn what they are doing before they try it.

Songs not copied .....because they cannot be played on this iPod

I'm trying to add songs from a cd onto my iPod, and no matter what cd I put onto iTunes, it tells me "Songs not in the iTunes music library were not copied because they cannot be played on this iPod. I girst got this message when I tried to add songs from a different computer. Now I get it on my home PC as well.
Any ideas how to get my cd's on my iPod without resetting my iPod ? I updated my iPod software, as well as restarting my computer.
thanks

What is the format of the songs that won't copy. Some of the earlier iPods would not play Lossless or other types of files.
See these Articles:
http://docs.info.apple.com/article.html?artnum=93867
http://docs.info.apple.com/article.html?artnum=61476
Determine the 'Kind' of the songs within iTunes and post back with more information.

When playing a video I have downloaded from iTunes I get the message "This Movie Cannot be played on this machine"

When playing a video I have downloaded from iTunes I get the message "This Movie Cannot be played on this machine". The weird thing is that I downloaded the film from iTunes and while it was downloading I was watching it with my kids on my IMac. Once it had finished downloading I went with them to the living room Tao carry on watching on our apple tv. The apple TV wouldn't play it and said I needed to authorise my Pc, then the IMac gave the message above and I haven't been able to play it since. All my other downloaded films play. I am running iTunes version 10.2.2. And my iMac is Running Snow Leopard OS 10.6.7. Anyone who can shed some light on this weird situation will have my upmost thanks

Hi,
I have the same problem. Been trying to find some answers, but not a lot of info about this. It seems to happen only when:
- itunes library is stored remote (NAS or external HD)
- starting a movie/show before download has finished will make it fail next time you try to start
Hope this gets fixed soon.. it's making purchasing content via itunes a hassle

How to reinstall Mac os x 10.5.6 to my imac desktop 24 inch all in one i put in disk and held c down and it came to a message saying os x cannot be installed on this computer HELP?

Ok here lately when i came into my office and go to cut on my imac desktop 24inch all in one it would come up to a white screen with a grey folder with a question mark blinking in the center of the screen well i just want to reload the machine but when i put my Mac os x install dvd that came with it into it you gets past the folder blinking to the screen where it has the Mac os x installer bar at the top but in the middle of the screen in says Mac os x cannot be installed on this computer and has two buttons one that says ok and the other that says restart how can i get this to stop giving me this error and get to where i can just reinstall the os PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!

I understand, while you may have knowledge with PCs you don't have the diagnostic tools available to you to professionaly diagnose a Mac. Apple does not make those tools available for the general public, they are only available to Apple and AASPs. To install the OS on the machine you need to locate the original 10.5.x install disc that shipped with the machine and insert it into the SuperDrive. Below are Apples instructions for setting up the machine:
Turn on the computer.
Insert the Mac OS X Install DVD into the optical drive, or insert the MacBook Air Software Reinstall Drive into the USB port.
Restart the computer.
Press and hold the "C" key while the computer starts up. The computer will start up using the Install media. Alternatively, press and hold the Option key at startup to select the volume containing the installer.
If your are using a wireless mouse, a mouse icon should appear asking you to turn the mouse on so that the computer can discover it.
Select a language, then press the right arrow key.
Click the Utilities menu, the choose Disk Utility.
Select a volume to erase (usually called Macintosh HD).
Click the Erase tab.
Click Erase... Important: This step will completely erase your hard drive. If you have installed Microsoft Windows using Boot Camp, or have multiple partitions, this procedure will erase the partition you select.
A dialog box appears asking if you want to erase the partition: click Erase.
After the partition is erased, choose Quit Disk Utility from the Disk Utility menu.
Part Two: Installing the operating system
When the Mac OS X Snow Leopard Installer screen appears, click Continue.
When the license agreement appears, click Agree.
Select the disk you erased. It should now be highlighted with a green arrow.
Click Install. A status bar appears on the bottom of the screen while Mac OS X installs.
An Additional Information screen appears, advising you that you operating system has been installed. Click Continue.
An Install Succeeded screen appears. Click Restart.
Part Three: Completing the Mac OS X Setup Assistant
When the restart has completed, a welcome video plays, then country/region selection screen appears.
Select your country or region and click Continue.
Select a keyboard layout and click Continue.
A migration screen appears. If you wish to migrate your data from another Macintosh, see Migration tips and tricks. If you do not wish to migrate, or want to migrate later, select "Do not transfer my information now" and click Continue.
A Wireless Service screen appears if you have wireless services available within range of your computer. Select "On" and click Continue.
If the network is password protected, you be asked for a password when you select it. Type the password and click Continue.
An Apple ID screen appears. This is used to purchase content from the iTunes store. When complete, click Continue.
If you do not have an Apple ID, click Continue to move to the next screen.
A Registration Information screen appears. You are not required to fill this out, but it is helpful if you do. When complete, click Continue and your product registration will be sent immediately.
If Mac OS X servers are available on your network, you'll be asked if you'd like to log on to them. If not, click Continue.
A Create Your Account screen appears. This will be used to create a User Account with Login ID and Password for you computer. You should remember this password. You'll be asked for it when you install new software or perform other administrative tasks on your computer. When complete, click Continue and your account will be created immediately.
A screen to select your user picture appears. Take a snapshot with the built-in camera or select a picture from your Library. When complete, click Continue.
A MobileMe screen appears. Select an option and click Continue.
A Thank You screen appears. Click Go to complete the Mac OS X Setup Assistant.
Eject the Mac OS X Install DVD by dragging its icon to the Trash.
Good luck.

Film cannot be played on this computer

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