Film wont play in iTunes

Hi there, I'm new to Mac and have downloaded a film from iTunes, but when I try to play it, it is black screen and no sound. Other films play though... My account is authorised but I dont know what else to try. thank you!

Hi there, I'm new to Mac and have downloaded a film from iTunes, but when I try to play it, it is black screen and no sound. Other films play though... My account is authorised but I dont know what else to try. thank you!

Similar Messages

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    Welcome to the Apple Community.
    You might check on your network router to see if IPv6 is turned on, if so try turning it off.

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    The iOS 7 is only for iPods, iPhones and iPads. It is not for Macs.
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    http://support.apple.com/kb/HT2045
    iTunes: Finding lost media and downloads
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    URL radio streams and Itunes Store streams won't play on my computer, can however buy them and download them but cannot listen them before purchasing.
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    hi jassaini!
    hmmmmm. okay, probably the next step with one of these is to try a careful standalone QT 7.0.4 reinstall.
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    if that install goes through okay, does your itunes play properly again?
    love, b

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