Final cut pro not capturing

Hi guys, this may be an incredibly stupid and easy question, but I'm having trouble with one of the two new final cut workstations we bought for my school (the other one is fine).
Here is the problem. When trying to capture clips or batch capture, FCP says there is a problem with time code and to select another in point. I've tried dozens of tapes with different clips that worked on the other computer with FCP with no problem, but with no avail. When I sometimes DO get a clip on the timeline, in playback there are audio drop outs every time. I checked the speakers and they are fine as well.
All tapes play fine in the dvcam machines and the clips are fine on the other machine, the problem occurs on the other one consistently.
Keep in mind that both computers and FCP programs are set to the same settings, I'm using an imac4 with OS 10.4.9, a DSR-11 for playback.
Any help would be greatly apreciated!
ProfBrian
Imac4   Mac OS X (10.4.9)  

good idea, and a valuable tip for me, but I just tested another deck, the one with problems apprarently needs the heads replaced!
thanks
BC
I hope you're not having to uninstall and re-install
the software.
Here's what I do
Use FCP Rescue to trash preferences
Then Go to Applications>DiskUtility
Then highlight your system hard drive and run "Repair
Permissions"
When that's done if I have external drives just as a
check I highlight those and run "Verify Disk" I just
want to verify that it's okay I don't do anything
else to that external drive.
Then I reboot. Let me say that again "then I
reboot"...I have to say it again because I forget
sometimes.
Once everything comes up again and you open up FCP
you need to reset your System Settings, particularly
the scratch disk and anything else that makes it
special to you. In your case make sure it matches
the settings you have on the computer that IS working
for you.
If this doesn't work then you may need to run
something like Disk Warrior, but let's not get there
yet.

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