Final Cut Serial number not recognized on Apple website

Hello,
When I try to log into the apple site to get the pro applications update for FC Studio, the system gives me this error message:
"The serial number you entered is not valid. See the materials that came with your product for the correct serial number. Use uppercase letters when entering your serial number."
I have tried every combination (dashes, no dashes, etc.) and I still cannot log in. I have already registered my version of FCP with Apple and cannot find any clear way to contact a human being at Apple to discuss this problem.
My friend is also having this problem and he just bought Final Cut Studio 3.
Anyone have any suggestions?

Make sure you're interpreting zeros and Os correctly. If the SN has an uppercase o and you enter a zero, it will not accept it and vice versa. Unfortunately, Apple uses a sans serif font for the SN, which makes it difficult to differentiate certain characters.
You can call AppleCare at 1-800-APL-CARE and explain your problem. Maybe if you offered to fax your serial number page from the FCS package, it would help. That's what I did for a support client of mine one time.

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