Final Cut won't recognize video

Hello,
I've been trying to capture some video onto an G5 iMac, OS 10.4.11, but whenever I go to log and capture, FCP won't recognize the video. Occasionally, an image will pop up and then freeze, but most of the time I'm just looking at the "preview disabled" window. The timecode will show up, but it will stick at one number instead of counting upwards when I hit play on the tape.
If I have Video Settings set to firewire and hit capture, I just get the beachball and have to restart the program. If I use "non-controllable device" I'll get a warning message that no video has been detected.
I've tried the very same setup--same scratch disk, same camera, same tape, same settings--using an iBook and it worked just fine. I recently upgraded to FCP 6, however I experienced this problem both before and after I upgraded. Actually, I managed to capture once after my initial upgrade, but then it stopped working again. This is a work computer and I've been told it has captured video in the past, although i've never seen it in action.
My only guess is that this is a hardware problem with the firewire ports? I've tried them both and neither work. If anyone has any other ideas about what the problem would be, I'd love to hear it.
Thanks!

Go to Apple Menu > About This Mac > More Info > FireWire. Do you see your camera listed in System Profiler?
What format are you trying to capture?
Do your Easy Setup and Sequence Settings correspond to the format you are trying to capture?

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