Finally got itunes to update to version 11.1.4.62, but cannot view previously downloaded movies. Movies show up in video tab with an additional download folders but I'm unable to watch. Have any suggestions?
I finally had success downloading iTunes update version 11.1.4.62. Some problems with music, songs are mixed into different albums, some didnot load. Major problem is that all of my previously downloaded movies are listed in the new iTunes, but I can not watch any, all I get is a black screen with the control panel in the lower middle as usual. Is there anything I can do to recover and watch my movies or do I have to remove everything and start from scratch.
Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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