FINALLY, iTunes Store Working

Question

I have been dealing with Apple, my DSL and Norton for over a month about iTunes Store not loading and telling me I don't have a connection when I did. I went through all the threads etc and Apple and Norton were helping me. I am a teacher and my tech person looked at my laptop. There is a bug in the new update of iTunes that is causing your Norton/McAfee or whatever not to update, silently causing this problem. We uninstalled Norton and iTunes loaded back up. Then we installed Norton Internet Security 2008 again and iTunes Store is still working. Maybe this will help ones who are having trouble.

Answer 1

Hello,
I have Norton but the package does not include Norton Internet security. After I upgraded both Itunes and Norton recently, I cannot log on to the server or the store. How do I fix the bug in Norton?
This is the info I get on diagnostics
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
System manufacturer System Product Name
iTunes 7.6.2.9
QuickTime 7.4.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
Current user is an administrator.
The current local date and time is 2008-04-10 23:39:58.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce4 MX 4000 (Microsoft Corporation)
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F19B0CD9-A13C-4967-A501-DBCAB9B05509}
Description: VIA Compatable Fast Ethernet Adapter - Miniporta do agendador de pacotes
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Apr 10 23:39:25 2008
Lease Expires: Fri Apr 11 02:39:25 2008
DNS Servers: 192.168.0.1
192.168.0.1
Active Connection: Conexão de rede local
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-03-04 22:54:41.