Find feature no longer works on Contact List

When I tried to call a person from my contact list, I typed in the first letter of his last name and the only option that I have is to  "Add Contact: (insert letter here)".  I tried to use the same process for all letters and they all have the same outcome.  see below for the steps in process.  not insulting any one's intelligence, just making sure I'm clear on the process*. After trying all the letters in the [English] alphabet, I decided to try it again using process stated below, but after adding a brand new "dummy" contact.  unfortunately it worked for the dummy contact but still not for the others.  the only thing that I have not tried is to delete the facebook application which I believe is the cause.  the only reason I have not deleted it is because my wife downloaded the facebook app with no problems.
The following is a complete list of the steps I have taken/ 
turned power off then back on.
Turned power off then removed battery, replaced after 5 minutes, turned power on, tried steps*
plugged blackberry into computer with blackberry desktop checked for updates.
If anybody knows of how I can fix this short of re-typing my whole list, I would greatly appreciate it.
* Process used;
click on contact list with trackball, type in letter of first or last name using keyboard.

is there nobody that can help me?!

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