'Find' function doesn't work on some HP documents

For some pdf doc's I downloaded from HP, if I copy some characters from the text and then paste them into the Find box, the characters show up as hieroglyphs (mostly squares) in the Find box. And then actually executing the Find using those characters doesn't work, because it can't find the very word that I copied them from! On top of that, if I manually type a word into the Find box (showing normal letters), it won't find it even though I can see it within the text on the page showing on the screen. Very strange! In documents other than these old HP documents, the Find function works fine.
I looked into the document properties (menu: File >> Properties >> Fonts) and see that there are 9 fonts that have names I have never heard of before, and those fonts say "(Embedded Subset)" after the font name and "Encoding: Custom" in the font descriptions. There were a few normal fonts listed before these for that document as well.
Anyone have any idea what is going on?
- Brad

It's hard to say without seeing the actual, source content, but given what you are describing, I would venture a guess that the source content is of too poor a quality to OCR reliably and accurately. To test this theory, after running OCR, identify a term that you can confirm is present, but that the search feature cannot identify. Then, copy and paste that term into Word or Notepad. What I expect you will note is that a "0" (zero) has been identified as an "8," and other things of that nature. OCR processing is garbage in, garbage out, so the source always has to be considered. Repeat this process across the document to see if experience similar results.
You don't describe how exactly you are transferring the microfilm "images" to PDF, so it's difficult to say if that process is at issue or could be improved. I suspect that's contributing to the problem, though.
Finally, with regard to the degraded image quality, you want to make sure you are selecting "Searchable Image (Exact)" from the OCR dialogue. ClearScan or any type of downsampling will likely cause or contribute to the type of issue you are describing. In a situation with low-quality source material, you would not want to use these other options.
Hope that helps!
Jason Covey
PDF Litigation Solutions, LLC
www.pdflitigationguide.com

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