Find iPhone app can't see my iPhone 4s on my ipad . How can I fix this

The symbol for my phones is greyed out. When using the app on my phone or ipad :(

Hey Shaz16,
Thanks for the question. The following resource provides troubleshooting information relevant to your issue:
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac
http://support.apple.com/kb/TS4006
Thanks,
Matt M.

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