Find my iPhone: cannot be located
Weeks after I lost my iPhone, I finally received an email from "Find my iPhone" app stating:
There was a problem putting iPhone into Lost Mode.
Seconds later, a second email was also sent,
A sound was played on iPhone at 11:20AM on June 2, 2014.
So, I followed the email instructions to go on icloud to see the update with hope that it will locate my lost/stolen iPhone. Arriving on the website, I reached:
Pending: Lost Mode, Play Sound.
This iPhone cannot be located, but you can play a sound, turn on Lost Mode, or erase it.
Am I back to square one? I requested the finder to kindly return it to the Apple Store because that's where I stored my only family pictures. Sadly without backing it up to the icloud. Lesson learned. These emails brought me back hope that I will be able to see those pictures again. Since the phone couldn't be located, I don't have that 24hr window to track my phone's whereabout. The iOS I had updated it with was at least iOS 7.1.
Did anyone else have similar experience? Did you have a happy ending? Is it a good idea to request the finder to return it to the Apple Store? Can the geniuses help me out?
Update!
Last night, I was working at the Voter's Poll when I received this email notification, so I couldn't get out of it. I contacted the Apple Support, there's no IP address they could tell me. I'm getting closer to finding it.
U
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did update to iOS 7 now I can't access FaceTime , says can connect to network , I am connected to wifi can only see my Ipad on find my iPhone can't locate my iPhone 5 though?
Hi, Abril_Perez17.
This may be related to a new feature embedded in iOS7 that shows all purchased music by default. Go to Settings > Music, then turn off Show All Music. See if the issue ceases once the feature has been disabled. This information is located on page 63 of the user guide below.
iPhone User Guide
Regards,
Jason H. -
i lost my iphone and reset it all through find my iphone and after locating it and getting it back i can not turn the phone back on how can i fix this
Unless you had enabled Find My iPhone on it before it was lost then there isn't any way to locate it (it can only be turned on directly on the phone, it can't be done remotely). If you did enable it then you could try locating it either via http://icloud.com on a computer or Find My iPhone on another device - but that will only work if it's connected to a network and the device hasn't already been wiped and/or Find My iPhone disabled on it.
If you think that it was stolen then you should report it to the police. You should also change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc. -
my iphone shows offline in find my iphone, I deleted it and it it said it would find it when it was connected again but has never showed back up. My mobile me also says inactive. I have deleted it and redid it, but still my I cannot use the locate my phone option
Then it is either off, not connected to a network or has been restored as new. Not much you can do.
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I lost my iPad mini while traveling recently. I tried using the Find My iPhone App (which showed my iMac, my iPhones, my old iPad, and my macbook) but the mini didn't show up...probably because it was turned off or the battery ran down.
I still have the original receipt from when I purchased it, showing the article number and the serial number. Is there any way to locate it with that info?No, unless you had Find My iPad enabled on it then there isn't any way to try and locate it.
Have you reported it to the police in case somebody hands it in ? You should also change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc., and if it was a cellular model also contact your carrier. -
Find my iphone no longer locates my macair (after i installed bootcamp) how do i fix this?
i need help
i can no longer find my mac air on the find my iphone app.
it used to find all my devices.
after downloading bootcamp on my air.
it can no longer find my air.
it still finds all my other mac products.
how do i fix this.
what do i do if my mac gets stolen,
please help fix.Try resetting the phone with the home and power buttons held in until the Apple logo appears, then turn location services on (or off and back on if it is already on).
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On my PC, can I use Find my Iphone app to locate my Iphone should I lose it?
When I first got the Find my Iphone app when my Iphone operating system was automatically updated to include Icloud, I remember finding my Iphone using my PC. But now I can't remember or find how to do that again. If I understand the find my Iphone app correctly, isn't finding the iphone after it's lost a point of the app? Can anyone tell my what I need to do to be able to find where my Iphone 4 is should I lose it?
On your computer you just go to https://www.icloud.com/ and log in to your iCloud accout. You can access Find My iPhone there.
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Find the iphone app wont locate any devices
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Hi Madjanie,
If you are still having issues with the Find My iPhone function, you may find the following articles helpful:
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac
http://support.apple.com/kb/TS4006
iCloud: Troubleshooting the Find My iPhone app
http://support.apple.com/kb/TS3376
Regards,
- Brenden -
The police are at the home where my phone was located about an hour ago, but now there is a red dot and it appears that the phone is no longer turned "on" so they can no longer prove that the phone is there?
Yep, it the phone is switched off, there is no way to locate it. What you're looking at is the last located position, which will be available for 24 hours.
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Iphone cannot be found because Location Services disabled
iphone cannot be found because Location Services disabled. Why does this message appear when using the "Find iphone App"
do you have location services disabled? settings>privacy. Also, the answer is because the phone does not know where it is when location services is turned off so "find my iPhone can't locate it.
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ok so first off my ipad was stolen, it was all my savings since im a college student attending uci and now the art institutes. my ipad was stolen the other day and the first thing the culprit did was turn of location services. i had find my iphone installed and running and everything but they turned it off. there should be an update for find my iphone to turn location services back on in this case. or is it that apple is so money hungry even after making billions that they wish for me to buy another one as if im made of money? seriously? apple claims to take care of their consumers, yet i get the run around and so do thousands of other apple fans when it comes to stolen property, **** it should be part of ios to take advantage of the gps, wifi signal, cellular signal etc. to trace a apple product yet it's not even on apple's todo list? some customer service.
Sorry for your loss, but had you put a lock code on you iPad, the theif would not likely have been able to go in and turn off location services to begin with. The sad truth however is, once an iPad/iPhone/iPod is stolen, it's pretty difficult to stop someone from getting away with it. It's not Apple's fault and they can't be responsible for theft. It's just a sad testimony to our society........And while your blaming Apple for your loss, just remember that No, Zero, Nada, electronics manufacturers get involved in theft. Nor do cellular providers. Theft is an issue for the police, not the manufacturer or service provider.
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Why pop up message comes now if i use find my iphone to locate my family phone added with same id
I was using find my iphone app to locate my kids as all my iphones were registred against one ID. They never come to know that I am locating their location and know where they are. Now I come to know that when i tried to locate them pop message comes to their phones that someone has tried to search your location. This is really not good. even if phone lost and other person can find out that we are trying to search the location. How to close this pop up messages or what is the solution?
Once again - check that out:
http://support.apple.com/kb/TS4006
"With iCloud and iOS 5 or later you can locate, play a sound on, display a message on and remotely lock, or erase your iPhone, iPad, iPod touch, or Mac. If these features do not work as expected, use the troubleshooting steps below. "
Translation: if you didn't mess up by clicking "play sound" or "display message", then your kids just got you. They already disabled location services I bet.
Another translation if first was too subtle, there is no message if you just locating. -
i forgot my pass code on i phone
i tried to restore it but it said you should turn off find my i phone
i try on icloud to delete find my iphone
but my location service is still on so i cant delet find my iphone pls pls help meFollow these instructions to remotely remove Find My iPhone from your device:
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then follow these steps:
Sign in to iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to your account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Cheers,
GB -
My device is not "online" but I have Find My iphone installed, once the phone is turned on will it give a location? Thanks
Hi kerilynnroche,
If you have questions about the Find My iPhone function, you may find the following article helpful:
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
Note: If Find My iPhone can’t locate this device, the last known location is displayed for up to 24 hours, after which the map is cleared. You can select the Notify Me When Found checkbox to receive an email when the device comes back online with a location.
Regards,
- Brenden -
I lost my iPhone that doesn't set up Find my iPhone. I setup on my iPad, today. How can I find my iPhone? I tried Find my iPhone, but it located for iPad, not iPhone.
If you did not activate it on your iPhone, you can't. Sorry.
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