Find my iphone map no longer moving and scrolling as before

I have tried this question on another forum where someone else had the same problem, but there's been no further response, so I'll try my luck here.
I regularly use Find my iPhone to keep track of my autistic son, who has an iPhone 4, when he is out with his support worker. For the last couple of months when using the app the map no longer moves and centres itself automatically to the whereabouts of the green dot when the phone is located, so I therefore have to hunt around to where I expect he may be. Also the map no longer zooms in and out as before using the mouse wheel. Instead I have to use the buttons in the corner of the map.
It happens on both Chrome and IE browsers on Windows 8.1, and all software/apps are up to date.

Thanks, Lawrence. I figured that was what I was going to have to do in the end. I have a few games with quite a few hours invested, and I worry that I'll lose the progress I have as they do not save to the cloud. I may have to bite the bullet, and just take the plunge to resolve this. I just want a way to easily transfer my "Home Computer" for my iPhone. My laptop is years old and in need of being replaced, and it's about time to upgrade my phone. These life events piling up are making me consider switching to a friendlier OS. I'm not using this as a threat. I just hope some apple high up will read this, and realize that we need alternatives. Life happens.
Thank you both Paul and Lawrence. I clicked "This helped me" not knowing it would remove the option to choose "This fixed my problem" too. For anyone else reading this thread. Using the guide provided has done both. It has helped me and given me a fix to my current problem. Lawrence has also provided me with the last bit of information I feel is missing from wjosten's guide. That syncing will completely erase all of your data and reinstall it in one fell swoop. It's a great fix. Even if it isn't the exact one I wanted. Thank you again!

Similar Messages

  • HT4061 How do I refresh the Find My iPhone map now that they have "upgraded" the product? There is no longer a refresh button.

    Until this week there was a button next to the device identification that allowed you to refresh the Find My iPhone map.  That button is now gone and I cannot see a way to refresh the map without exiting and reentering Find My iPhone.  Any help would be appreciated.  Thank you.

    You need to go to the part where you see your device on the map and then there is a little refresh button next to the name of your device on the map page.

  • TS3376 I need to shut off Find My iPhone to restore it.  The email associated with find my iphone is no longer in use and I cancelled that apple is.  How do I change the Apple ID to my new one?  My new one is already working everywhere else on my phone an

    I need to shut off Find My iPhone to restore it.  The email associated with find my iphone is no longer in use and I cancelled that apple is.  How do I change the Apple ID to my new one?  My new one is already working everywhere else on my phone and iTune

    Are you trying to change the Apple ID associated with your iCloud account?  If so, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID.  This deletes the account and your iCloud data from your device, but not from iCloud.  Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.
    To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account.  To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll.

  • Find an iphone 5 in the club and i want you to help me find the owner and return it to the user.  its been erased and no sim card in it .when i try to configure , it says i should enter an apple  and a password.

    find an iphone 5 in the club and i want you to help me find the owner and return it to the user.
    its been erased and no sim card in it .when i try to configure , it says i should enter an apple
    and a password.

    Since it was erased and no sim card the owner probably got rid of it of some reason.

  • Find My iPhone Map Display

    Within the past two weeks, the Find My iPhone map display has been divided into blocks separated by multiple grid lines.  This results in inaccurate locations for the device.  How do you resolve this issue?

    I've tried setting it to both; standard results in dots appearing over a blank background. Setting it to hybrid shows them on the satellite image, but with no street signs. Basically, for some reason, nothing from the map will display.

  • Previous user of iPad had Find My iPhone so can't reset and can't contact previous owner

    Previous user of iPad had Find My iPhone so can't reset and can't contact previous owner

    Turn it in to the local authorities - most likely it is stolen. Activation Lock is a
    security feature in iOS 7 and later. Only the person who initiated the Activation
    Lock can remove it. There is no workaround for Activation Lock.
    iCloud: Find My iPhone Activation Lock in iOS 7 & later
    http://support.apple.com/kb/HT5818?viewlocale=en_US&locale=en_US
    http://support.apple.com/kb/TS4515

  • HT201302 The laptop I was using to upload photos from my iphone is no longer good and I want to use my desktop instead but it is displaying an error that the iphone has no photos in it. How do I start using my desktop to upload my photos from my iphone5?

    The laptop I was using to upload photos from my iphone is no longer good and I want to use my desktop instead but it is displaying an error that the iphone has no photos in it. How do I start using my desktop to upload my photos from my iphone5, is there any software I need to download?

    Photos on the phone in the DCIM folder are those located in the camera roll. Photos that are synced to the phone from the computer cannot be accessed in this manner. They are synced and the only way to manage them is to connect the phone, go to the photos tab and un-select the folders you want to remove or go into the folder photos are located in and remove the photos you no longer want to sync. Then sync the phone and the photos will be removed.

  • TS3376 The find my iPhone app shows my iPad and iPhone in a totally different location about 100 miles away and my devices are in my lap? I'm confused ...

    The find my iPhone app shows my iPad and iPhone in a totally different location about 100 miles away and my devices are in my lap.... I'm confused ...

    Any thoughts on this , I'm worried that someone has cloned my device Id  and is phishing , or would there be just a major glitch in the GPS ? I have turned off the location app and turned it back on to see if it was a glitch still comes up to the same location about 100 miles way to a place I have never been.  Help !

  • Find My iPhone killed by "wipe" - rock and a hard place :-(

    Here is a little story that did not end well, but maybe I am not understanding how Find My iPhone works.  If I'm not, please let me know.
    Last week my wife lost her iPhone and so we went through these steps:-
    1. Used Find My iPhone to locate it - but it was switched off or out of range
    2. Sent an alert to the phone requesting the finder call my iPhone's number
    3. Waited for something to happen, checking Find My iPhone periodically, but it was not located
    So here is the tough choice.  "Wipe" the phone and destroy the "Find My iPhone" capability OR don't wipe it and maybe expose the data in the phone to unauthorized access.  Not much of a choice.
    So we decided to "wipe" the data off the iPhone, assuming that AT&T would still be able to locate the phone by its unique ID.
    About 24 hours later, MobileMe sent my wife an email to advise that the "wipe was successful".
    So somebody turned the phone on.  We will never know if that "somebody" was willing to return the phone or planned to keep it, because "wipe" ensured that we could no longer communicate with the finder of the iPhone and we could no longer locate it.
    On top of that AT&T told us that they could not use the iPhone's unique ID to help recover it, and that if someone decided to put another SIM card into the phone, then my wife's iPhone was theirs, and AT&T could/would do nothing to stop them.
    What's wrong with this picture?  Quite a lot, if you think it through!!
    Is there anything we could have done better or could do now to get this iPhone back?

    The answer to both questions is no, unfortunately.
    If someone "finds" an iPhone, all they need to do is wipe it and the true owner cannot use Find my iPhone any more. 
    Cell phone companies won't track down a missing phone, or help in finding it unless directed so by law enforcement.
    Bottom line is that we all have to be more careful of our valuables, in this case the iPhone.

  • Having problems with find my iphone map

    The basic map appears and but you cannot zoom in or out or change it hybrid or satellite map.  The three buttons bottom right corner are now a bright green.  I am using windows 8 and tried it on both explorer and google chrome.  It used to work great up until about two weeks ago.  Anyone know why this is happening on icloud.com?

    I usually use wifi when I am at home or even out. If I cannot track where my iPhone is, then what use of Find My iPhone invented for? And also the built in Assisted GPS function for the only uses of offline navigation and location service ONLY when with Internet access. Unlike the other phones such as GalaxySII, it can be real-time tracked. Although Apple has many restrictions, but it should improve the safety services.
    iPhone or iPad, with or without cellular data or even wifi sometimes, is always full with fun and functionable. I can deal with my works with many useful apps such as quick office, pages etc. When I am bored, oops, I'm sorry, I won't be bored - I can spend my time with a thousand types of games or watching a series of movies/ dramas downloaded. With iDevices, I will not be living in a dull and meaningless world.

  • Find my iPhone Maps not loading in Safari on Mac

    I have a very strange thing happening where when I use "Find my iPhone" in Safari on my Mac the maps don't load. I just get a blue layer load with the location dot showing. The maps load with no problem in Chrome and Firefox. I don't know why they aren't loading in Safari.
    Any help or suggestions would be very much appreciated.

    Try the iCloud forums
    Pete

  • Help! Something has happened in that my iCloud, find my iPhone is not opening up and I don't know how to fix it

    Help- something has happened in that mhy iCloud/find my iPhone is not opening up- all I see is a blue background and the whirling wheel...

    Hi asyl,
    That is strange. I use Firefox as well, and it is working fine for me....
    Cheers,
    GB

  • I had a macbook pro and an iPhone 4gs stolen from me.  Can I use find my iPhone to ping the computer and find its last  known location?

    My macbook pro was stolen and I put it in lock mode.  2 months later I just got an email saying the lock mode had been activated as it was just connected to the internet.  The problem is that find my iPhone is giving me no location.  Is it possible to find the location where it was locked or to ping it and find the new location?

    The locations of devices will only show up if the device is turned on and connected to the internet.  Otherwise they are silent.  It very well could be your iPhone was powered down, battery died, not connected to the internet...any of which will keep it from showing up.
    Pinging the MBP will only show its location, again, if it is powered up and connected to the internet.  If locked and disconnected, it will not show up.  Worth a try, though, so see what happens.  You may get lucky and get a response.

  • I lost my iphone 4, but I found it using the find my iphone app on another apple device. But before I did this I erased all the data from my phone. When I try to reactivate it I am asked to unlock my sim but there is nowhere for me to enter the pin.

    I lost my Iphone 4, but I was able to find it using the find my Iphone app on another apple device. However, when I try to actiavte it, I am asked to enter a PIN to unlock my SIM. But, I don't know where to enter the PIN. Please help me. Thankyou.

    Contact your cell provider.

  • My computer became corrupted, and I reinstalled windows, only to find my iphone will no longer sync with the same computer. How do I sync my phone and tones to the same computer without losing everything?

    This is my first time using this forum, and I apologize if my post isn't "normal" or if my question is too long. My old acer computer had become corrupted and I had to reinstall my copy of windows. When I tried to sync a new ringtone to my iphone, which was only ever synced to this same computer, I was prompted to delete everything I had so I could install one ringtone. That does not sound ideal, and I refuse to delete everything I've put on my phone and my data to sync to itunes. There has to be another way to show my phone that this is the same computer. So I do not have to go through the hassle of doing everything again. I could not find an answer in the forums, and hope you can help me. This is pretty close to being a deal breaker for me. I'm beyond frustrated with this policy.
    I don't believe it matters, but I'm running the latest version of itunes, as of today, and I have an iPhone 4 CDMA iOS 7.4.

    Thanks, Lawrence. I figured that was what I was going to have to do in the end. I have a few games with quite a few hours invested, and I worry that I'll lose the progress I have as they do not save to the cloud. I may have to bite the bullet, and just take the plunge to resolve this. I just want a way to easily transfer my "Home Computer" for my iPhone. My laptop is years old and in need of being replaced, and it's about time to upgrade my phone. These life events piling up are making me consider switching to a friendlier OS. I'm not using this as a threat. I just hope some apple high up will read this, and realize that we need alternatives. Life happens.
    Thank you both Paul and Lawrence. I clicked "This helped me" not knowing it would remove the option to choose "This fixed my problem" too. For anyone else reading this thread. Using the guide provided has done both. It has helped me and given me a fix to my current problem. Lawrence has also provided me with the last bit of information I feel is missing from wjosten's guide. That syncing will completely erase all of your data and reinstall it in one fell swoop. It's a great fix. Even if it isn't the exact one I wanted. Thank you again!

Maybe you are looking for