Find my iPhone stopped working when I restored to factory settings

I have an iPhone4. I set up my find my iphone account. Everything was working perfectly.
Then, one day I restored to factory settings and then restored from a backup. I didn't sign out off my find my iphone account, because I thought that it wouldn't give me any trouble.
Now, when I log in to me.com, or use the iphone app, my iphone can't be found.
I followed all the instructions showed here: http://support.apple.com/kb/TS2734
But still, my iPhone can't be found
I even tried creating an account with other email adress (hotmail) and still, when I log in to me.com, it says that my iphone doesn't have any available location.
So, I guess that it has to do with restoring without logging out, or deleting the device. But since I'm using the same mobile me account I used from the begining, and the device still has the same serial number, there should be a way to remove every device from my mobile me account and register it again as a new one, or something like that.
Any advice?

Fixed: went to Settings/iCloud, used Delete Account, turned phone off and on, Settings/iCloud, re-entered account info. Phone now found by Find My iPhone.
Additional details: when it wasn't working it always said "Offline".
Phone is currently running 5.1.1.

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