Find Phone seems to only work when on WiFi.

Our iPhone 4 Find Phone only seems to find the device when the phone is connected to a WiFi. Shouldn't it find it as well when NOT on WiFi, when using Broadband?
Thank you.

Hi Allison,
Just addition. Did you check if those problematic VMs can access internet at the same time? For example, can
those VMs browser any webpage successfully at the same time, not just download updates? Meanwhile, please check if there has policies on router ports to limit the number of MAC addresses per port.
Hope this helps.
Best regards,
Justin Gu

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