Find serial number so I can used purchased  and downloaded Adobe XI Pro without popup requesting serial number

The people I have talked to both online and via telephone seem unable to help me find out how to find a serial number so I can do my work. I spent five hours yesterday after buying Adobe XI Pro, trying to get the program to work because I can't find the serial number. Why? I feel that I am losing my mind!

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial

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