Finder menus grey (items inactive) after start up

I have the following issue: Recently the menu items in my Finder menus have become grey immediately after start up, i.e. they are inactive. The menus become active after I click around a bit and then select them again. Quite annoying.
Any ideas what the problem is and how I get rid of it?
Thanks in advance.

AT LAST!!!!
I've had this problem on my MacBook for a while, it drives me CRAZY!!!!! Luckily, I rarely restart my Mac, but it's nice to know I'm not alone with this problem.
I've tried EVERYTHING - repaired permissions, ran Cocktail on Autopilot, deleted preferences, and the problem still remains.
The only thing I can say with any certainty is if you click the Finder icon in the Dock (which will create a new Finder window), the Menu items will then become 'clickable'. Other than that, I have to wait forever to be able to use them.
Glad I ran into this post. I will subscribe and let you all know if I eventually manage to fix the problem.

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    ========================
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    1 DIA     1536 Ended         no      1   0             0                                   
    2 DIA     5404 Ended         no      1   0             0                                   
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    4 DIA     4208 Ended         no      1   0             0                                   
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    18 BTC     1676 Ended         no      1   0             0                                   
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    20 BTC     4704 Ended         no      1   0             0                                   
    21 BTC     1796 Ended         no      1   0             0                                   
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    DpModState: change server state from STARTING to SHUTDOWN
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    ShmProtect( 57, 3 )
    ShmProtect(SHM_PROFILE, SHM_PROT_RW
    ShmProtect( 57, 1 )
    ShmProtect(SHM_PROFILE, SHM_PROT_RD
    DpWakeUpWps: wake up all wp's
    Stop work processes...
    Stop gateway
    killing process (1844) (SOFT_KILL)
    Stop icman
    killing process (5376) (SOFT_KILL)
    Terminate gui connections
    send SHUTDOWN to REM TM 26
    blks_in_queue/wp_ca_blk_no/wp_max_no = 2/300/26
    LOCK WP ca_blk 2
    return errno (-17) to T26
    errormsg without overhead: take mode 0
    NiBufIAlloc: malloc NiBufadm, to 0 bytes
    try to send 14 to M0
    NiBufSend starting
    NiIWrite: write 14, 1 packs, MESG_IO, hdl 7, data complete
    REL WP ca_blk 2
    set status of T26 to TM_DISCONNECTED
    NiSelClear: removed hdl 7 from selectset
    DpDelSocketInfo: del info for socket 7 (type=3)
    NiBufClose: clear extensions for hdl 7
    NiBufSetStat: bufstat of hdl 7 changed from OK to OFF
    NiICloseHandle: shutdown and close hdl 7 / socket 1216
    dp_tm_adm[26].stat = DP_SLOT_FREE
    DpGetSchedule: next schedule 1175003332
    DpGetSchedule: no schedule found
    DpITmSlotRelease: release slot 26
    DpListInsert: insert elem 26 into tmadm_free_list (at begin)
    DpListInsert: 175 elems in tmadm_free_list
    DpListRemove: remove elem 26 from tmadm_inuse_list
    DpListRemove: 26 elems in tmadm_inuse_list
    [DpProcDied] Process lives  (PID:1844  HANDLE:1500)
    waiting for termination of gateway
    NiWait: sleep (1000 msecs) ...
    NiISelect: timeout 1000 ms
    NiISelect: maximum fd=1521
    NiISelect: read-mask is NULL
    NiISelect: write-mask is NULL
    Tue Mar 27 14:48:48 2007
    NiISelect: TIMEOUT occured (1000 ms)
    [DpProcDied] Process died  (PID:1844  HANDLE:1500)
    [DpProcDied] Process died  (PID:5376  HANDLE:1492)
    DpHalt: cancel all lcom connections
    MPI CancelAll 2 -> 0
    MPI DeleteAll 2 -> 0
    NiIMyHostName: hostname = 'SAPPRD'
    AdGetSelfIdentRecord: >                                                                     
         <
    AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
    DpConvertRequest: net size = 163 bytes
    NiBufSend starting
    NiIWrite: write 562, 1 packs, MESG_IO, hdl 3, data complete
    MsINiWrite: sent 562 bytes
    send msg (len 110+452) to name          -, type 4, key -
    detach from message server
    ***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   9962]
    NiBufSend starting
    NiIWrite: write 110, 1 packs, MESG_IO, hdl 3, data complete
    MsINiWrite: sent 110 bytes
    MsIDetach: send logout to msg_server
    MsIDetach: call exit function
    DpMsShutdownHook called
    NiSelClear: removed hdl 3 from selectset
    MBUF state OFF
    AdGetSelfIdentRecord: >                                                                     
         <
    AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
    AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
    blks_in_queue/wp_ca_blk_no/wp_max_no = 2/300/26
    LOCK WP ca_blk 2
    make DISP owner of wp_ca_blk 2
    DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 20)
    MBUF component DOWN
    NiBufClose: clear extensions for hdl 3
    NiBufSetStat: bufstat of hdl 3 changed from OK to OFF
    NiICloseHandle: shutdown and close hdl 3 / socket 1504
    MsIDetach: detach MS-system
    EsCleanup ....
    ***LOG Q05=> DpHalt, DPStop ( 3732) [dpxxdisp.c   8495]
    Good Bye .....

    what is the name of your hostname? 'pun-idmqa-vm1'?
    Try changing the hostname for another one with 8 characters...
    good luck,

  • My mac book pro (2.66Ghz Intel core i7 4Gb ram) crashes every time I open iPhoto, browse photos or videos from Finder and work with slides, this started after I upgraded to mountain lion, what can I do??

    I updated my OS to mountain lion and since then my mac book pro is virtually useless, seeng pictures, videos, using graphics applications and Iphoto is impossible, the screen goes black, and the system restarts.
    This even happens sometimes at login, the login screen appears then the computer crashes and restarts, sometimes more than once, yesterday it even happened 6 times in a row before I was actually able to enter the password and log in.

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac. 
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. 
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. 
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands. 
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply. 
    Launch the Terminal application in any of the following ways: 
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) 
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. 
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid. 
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign. 
    Step 1 
    Triple-click the line of text below to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' 
    Copy (command-C) the selected text to the Clipboard. Then click anywhere in the Terminal window and paste (command-V). Post the lines of output (if any) that appear below what you just entered. You can do that by copy-and-paste as well. Omit the final line ending in “$”. No typing is involved in this step.
    Step 2 
    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}' 
    This time, you'll be prompted for your login password, which you do have to type. It won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning. 
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step. 
    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}' 
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null  
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting. 
    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null 
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output. 
    You can then quit Terminal.

  • Tiger finder freaks after starting Classic (OS 9)

    eMac running 10.4.4 suddenly is acting strange after starting classic to run Outlook client. Yes, would like to use Entourage but our Exchange server is older than...I digress. Anyway, Tiger runs fine until I start OS 9, then I try to open a folder or the hard drive in the finder and I get the spinning wheel of death. Only way out is force quitting out of the Finder. I rebuilt the person's account, so its not an account corruption issue.
    Restarted in Safe Boot, repaired permissions, Zapped the PRAM...
    I can't get my arms around this one, help!
    eMac 1Ghz, 640MB, 80GB HD   Mac OS X (10.4.4)  
    G4, G3   Mac OS 9.1.x  

    Anyone? Anyone? Bueller?

  • New iMac is stuck on grey apple screen after restart from Migration Assistant

    New iMac is stuck on grey apple screen after startup. It is a 3.4GHz Quad-core Intel Core i5 running OS 10.9.4. The problem occurred after a migration from my older 2009 iMac which is running Snow Leopard 10.6.6. When the restart occurred from Migration Assistant, the new computer will not boot up to the login screen. Disk utility did not solve problem. Followed instructions for a soft reinstall of Mavericks but that also did not solve problem. Any suggestions?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • Unable to open the photos in reviewer, every time I click on the photo on , it says do not have permission to view the photo. Please open the item in the finder choose the item and click on get info . What am I suppose to change in the setting on getinf

    Unable to open the photos in reviewer, every time I click on the photo on , it says do not have permission to view the photo. Please open the item in the finder choose the item and click on <get info>. What am I suppose to change in the setting on <get info>

    Back up all data.
    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
    Step 1
    If you have more than one user, and the one in question is not an administrator, then go to Step 2.
    Triple-click anywhere in the following line on this page to select it:
    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
    Step 2 (optional)
    Take this step only if you have trouble with Step 1, if it frightens you, or if it doesn't solve the problem.
    Start up in Recovery mode. When the OS X Utilities screen appears, select
    Utilities ▹ Terminal
    from the menu bar. A Terminal window will open.
    In the Terminal window, type this:
    res
    Press the tab key. The partial command you typed will automatically be completed to this:
    resetpassword
    Press return. A Reset Password dialog will open. You’re not going to reset a password.
    In the dialog, select the startup volume ("Macintosh HD," unless you gave it a different name) if it's not already selected.
    Select your username from the menu labeled Select the user account if it's not already selected.
    Under Reset Home Directory Permissions and ACLs, click the Reset button.
    Select
     ▹ Restart
    from the menu bar.

  • Start Menu items/shotcuts and Start Menu search ability on multiple workstations

    2/13/2014 our IT department began to receive complaints of missing programs. After investigation of a few users we were able to determine that the programs existed but all shortcuts and items from the start menu had been completely removed. In addition the
    searching feature of the start menu was not functional. This happened to about 90% of our environment and the catalyst seemed to be Windows updates or at least occurred after the auto reboot initiated by Windows Updates.  The only items visible in start
    menu were items added after the fact, internet explorer, magnifier, command prompt, and notepad. All other items, folders, and the ability to search installed programs or folders were completely removed. However all programs are present in the program files
    folders. THe start menu folder in program data was empty except for the aforementioned items. Additionally properties of start menu had all necessary checks in boxes such as search program files and folders etc. Also show hidden items and folders is enabled
    for many users so the items were not hidden but gone. And the biggest kicker of all was after a full domain investigation into the issues we found that the majority of our windows server platforms, primarily 2008, were also affected and system restore is unavailable.
    This conflicts with our idea that Windows Updates caused this since our servers get their updates on a manual initiated basis by their admins which we have not performed as of yet for this month. This caused me to begin looking at SCCM SCEP as all systems
    have System Center Endpoint Protection and received definition updates. Also accessing different user profiles or even a new profile did not make a difference, issue still present.
    Due to the enormous inconvenience we sent out a company wide email asking users to perform system restores to get us in a stable state. A system restore to the day before Windows updates (second Wednesday of every month configured by SCCM SCUP) restored
    the start menu items.
    On a multitude of machines IT performed troubleshooting and system restores recording the changes removed and added. We then, on a healthy machine, started to apply the windows updates and SCEP (antivirus) definitions 1 by 1 with out success of replicating
    the issue. Next we performed a system wide antivirus full scan and did not find any viruses. This is obviously not a system criticle issue bringing us down but is a huge concern for us in IT as it happened company wide and caused a large flux of tickets and
    some down time for non-technical users. We most definitely want to know the cause and after several days of investigation and troubleshooting Im turning to the Microsoft community for help.
    I know I categorized this as a Windows 7 issue and its affecting windows server 2008, 2003, and 7, but I did not see a forum for all windows platforms. Since the majority of affected users are Windows 7 I opened it here.
    So to summarize in a bulleted format:
    Issue: Wide spread issue affecting around 60-70 users and servers, all profiles, were all start menu items save one or two system defaults were removed. Additionally the searching feature for the start menu looks to be broken as programs
    exist in program files and are unsearchable from start menu. IT was also affected and I remain affected until I find the cause.
    Investigation and Troubleshooting:
    Start menu properties: nothing has changed and search options are enabled.
    Missing items are not hidden, hiding and unhiding does nothing and folder options show hidden files is checked.
    Program data start menu location is indeed empty as well as user app data start menu location
    No group policy's are in place altering start menu items and no group policy changes were made as of recent
    No SCCM packages pushed company wide in last month or pushed individually
    Windows Updates occurred on windows 7 machines only before the issue occurred and computers restarted and the issue surfaced
    System Center Endpoint Protection Antivirus updates and definitions deployed just before the occurrence with windows updates. SCEP def updates happen on all windows boxes to include servers
    Paint.exe was completely missing from system32 folder for some users machines to include my own
    System restore to that morning before restarts or previous day fixes the issue for windows 7 users
    No windows updates were initiated on any servers
    Servers were also affected with windows 7 machines
    About half the users affected had corrupt Microsoft Office 2013 Pro Plus Click to Run installations and for some the system restore did not fix this and we had to re-install office for around 10 users
    SCEP antivirus did not catch any viruses that could cause this, I performed MBAM scans on a handful of machines and didn't find anything either.
    Re-creating start menu shortcuts works
    Happened to two of our companies locations NH and MA, all part of the same domain but different LANS of course. Companies are interconnected by MPLS connection.
    I combed through SCCM to see if anything deployed and found nothing. Currently I have SCUP updates and SCEP updates disabled. I will post a list of Windows Updates that occurred when the issue occurred as well as the SCEP updates. I have read all the threads
    about this types of issues and tried all steps without success. Googling the issue also did not rear results.
    MichaelSpaulding

    Hi,
    I would like to suggest you try these steps to figure out what could be causing this problem.
    1. Run Troubleshooter
    Open the Search and Indexing troubleshooter
    http://windows.microsoft.com/en-US/windows7/Open-the-Search-and-Indexing-troubleshooter
    2. Create a new library and include fewer folders for test purpose. Now search for a file from that folder. See if it works.
    Create a new library
    http://windows.microsoft.com/en-US/windows7/Create-a-new-library
    3. Try to rebuild search indexing. Refer the steps from the following article.
    http://windows.microsoft.com/en-US/windows7/Change-advanced-indexing-options
    Also you may use the System File Checker tool (SFC.exe) to check the issue. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
    http://support.microsoft.com/kb/929833
    In addition, you may refer to the following Microsoft TechNet article for the Windows Search related Group Policies.
    Group Policy for Windows Search
    http://technet.microsoft.com/en-us/library/cc732491(WS.10).aspx
    Hope it helps.
    Regards,
    Blair Deng
    Blair Deng
    TechNet Community Support

  • Photoshop Elements 13 running in Windows 8.1 hangs immediately after starting

    Photoshop Elements 13 running in Windows 8.1 hangs immediately after starting.  Has to be shut down by Task Manger.  Task Manger shows that it is still using some CPU.  Ran Procmon (part of Sysinternals) which shows that it is in a loop.   Stack trace shows it is executing code in AMTValidateProductLicense.dll.  Started happening about a month after I installed PSE.  Everything used to work fine at first.  Have tried going back to an old image of Win 8.1 on a different hard drive, otherwise same computer, and installed PSE 13 from DVD.  That installation never worked, it aways hangs.  If I do a clean boot, it sometimes runs long enough for me to click on a menu item and then hangs the same way.  And, yes I bought a new DVD to run on this computer, never been used in any other way.  Any ideas how I can get PSE running properly?

    It really doesn't look like a licensing issue, it seems to be code in the area of license validation that isn't working.
    I took your suggestion and initiated a couple of chat sessions with support, but so far still no luck.  The latest session with Neeraj seemed to be promising.  After some investigation he asked to reinstall.  First he uninstalled with Revo Uninstall, which seemed to be pretty thorough.  That required a restart, so he set things up to restore his conference session and took my phone number.  Unfortunately I guess his connection didn't come back.  When I didn't hear from him after a couple of hours I tried installing Photoshop and Premiere myself.  As before, Premiere works and Photoshop doesn't.  When I start Photoshop, the window opens and for a couple of seconds menus open when I click on them.  Then the window freezes and I have to use Task Manager to kill it.  So basically, I've tried several things but I'm back where I've been all along, I can't get Photoshop to work.  I'd really appreciate suggestions about something else to try.
    I wish someone at Adobe was interested in the Process Monitor traces I've made, because I'm sure someone who knows the code would be able to figure out pretty quickly what's happening.  Is it trying to read a file that's not there, failing to write a file, failing to make an internet connection or what?  It really shouldn't be this hard to figure out.

  • ITunes 11.2.2 keeps crashing after starting itunes match

    After starting iTunes match on my macbook pro it starts, looks through all the files, then states it is uploading the informatio to apple. At which point it then freezes with the spinning wheel of color. I have no idea why it won't sync to my itunes match, my PC library is syncing just fine. I have tried reinstalling it to no avail. Any thoughts?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
    SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
    DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    ☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    ☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

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