Finding a HP laptop recovery disc

My hard drive crashed and I don't have an operating system disc.
I bought a new hard drive but have not installed it---I was told
by a friend I need to find and get an operating system disc.
Can you help me find one?

If you never made your Recovery Disc set-you may be able to order from HP depending on how old your laptop is. HP still carries most Windows 7 discs and of course Windows 8.
US/Canada models can usually order from the Support page. Or you can phone HP Support.If you live in the US, contact HP Here. If you live in another part of the world, start here>>Contact HP
In future requests for help it usually speeds thing up if we have your Model & Product Number.
>> How Do I Find My Model Number or Product Number
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Similar Messages

  • HP 250 G2 unable to use recovery discs

    So I purchased this laptop last year at Microcenter and since day 1 I noticed that the amber/white light that turns on when you connect the charger, it never turns white even after living the laptop charging the entire night, so far it doesnt bother me, but I I jus got a bigger hardrive and tried to install win 7 from the recovery discs that I had burned previously and it keeps telling me that the media is not usable in this unit. I even installed the originall hard drive in a enclosure and tried to boot windows so it would recover it from the usb but so far I havent been succesful with anything. I cant find the email address for HP so I can request the factory recovery discs. the laptop came pre intalled with win7 and a cd with windows 8.1 so you can upgrade it anytime but I need win 7 (main reasonwhy I purchased this laptop) any body has had any problems reinstalling windows 7? I would hate for my hard drive to crash and then find out that the recovery discs are useless

    Hello,
    Thank you for posting in the HP Support Forum.
    There is no email to contact HP support. However, there are options for phone support, chat support or ticket support.
    Here is some info:
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    or
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    If you would like to purchase recovery disck for your machine, you can contact the respective support team.
    If your original HDD drive is working fine, you can insert it into the computer.
    You can try with Microsoft Windows built-in recovery process (system image) and creating a system recovery disk (then boot from it with the new HDD and apply the image on this HDD)
    http://windows.microsoft.com/en-US/windows7/What-is-a-system-image
    http://www.bleepingcomputer.com/tutorials/create-system-image-in-windows-7-8/
    http://www.howtogeek.com/howto/4241/how-to-create-a-system-image-in-windows-7/
    http://www.howtogeek.com/167984/how-to-create-and-restore-system-image-backups-on-windows-8.1/
    Or you can try with CloneZilla:
    http://www.geekyprojects.com/cloning/how-to-use-clonezilla-tutorial/
    http://clonezilla.org/
    http://clonezilla.org/downloads/download.php?branch=stable
    If this fails [I doubt, it should work perfectly], you can then try to purchase the recovery disks from HP support.
    Let me know if this works/helps 
    Best wishes,
    IT_WinSec
    Hewlett-Packard employee | HP Enterprise Services
    Although I work for HP, I express my personal opinion.
    Visit www.hp.com/makeitmatter
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  • Old pavilion dv4000 recovery discs

    I have an older pavilion dv4000 laptop that I'm trying to order a set of recovery discs for.  The Product says it's a "HP Palilion dv4000"  p/n EP368UA#ABA   Then below that it says  "service tag"  dv4310us
    I can find a set of recovery discs for a HP Pavilion dv4000 CTO Notebook PC  But I don't know if this is correct.
    Any help would be appriciated
    Steve

    Hi Steve,
    I don't think you'll be able to order them from HP, but they are available from the reliable reseller on the following link.
    http://www.computersurgeons.com/productdetails.asp​x?ID=1848
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Can I use the same recovery discs to restore Windows on multiple same model laptops?

    Sir me & my brother have HP dv6 pavilion 3210us same model with preinstalled win7 Home Premium unfortunately my brothers laptop HDD change in to dynamic we can't boot to original system restore.But i have recovery media dvd seperate for my laptop can i use it for my brothers laptop to recover please help me to find out the solution

    Since the laptops are the same model-yes, you can use your Recovery Discs on both.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
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  • How to create Rescue and Recovery disc for Windows Vista Home Basic with G530 Lenovo Laptop?

    Hi All,
    I have purchased G530 Lenovo laptop 2 weeks back.
    I coudn't find installation/recovery discs in my laptop box.
    I went across the forums and came to know that it is not available now-a-days as it was coming previously.
    So, anybody can help me, how to create a recovery disc?
    This is needed when I format my laptop.
    Thanks in advance.
    Regards,
    Umesh.

    Click on what used to be the "Start" button and search for "create" or "recovery". It took me a while to find it but it is there.
    Use a cd for the first disc and 2 DVD's for the other discs.
    T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
    T400 2765-T7U Windows 7
    Registered Linux User #160145
    FYI: I am not employed by Lenovo

  • Can I use a recovery disc of a differnt serial number in my laptop?

    I had a issue with the recovery disc which I got from HP, the first disc stops at 24% and further it does nothing. So I have ordered another recovery disc, when I ordered by mistake I have entered my product number correctly but entered serial number (wrong#) 2CXXXXXXRE instead of (correct #) 2CXXXXXXRF and booked the recovery disc. I dont have an option to cancel the order in the site. So can I use this recovery DVD to recover my laptop?
    Laptop Model: HP Pavilion dv6
    Current OS: Windows 7 Home Premium 64bit + SP1
    Recovery OS: Windows 7 Home Premium 64bit + SP1

    You will have to contact HP to get an answer on that question.
    We are owners of HP printers, PCs and notebooks just like yourself.   
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • I can't finde the recovery disc from my Satellite A100-163

    My A100 will not load - can't find the recovery disc. Can I use my A60 recovery disc on my A100 - 163 laptop?

    Sorry, but you cant use the recovery disk from the A60. It will not work.
    You can order a new recovery disk from Toshiba:
    https://backupmedia.toshiba.eu/
    Or you go to an ASP (authorized service provider) to get a new one:
    http://eu.computers.toshiba-europe.com => Support & Downloads => Find an ASP
    You can also use an original Microsoft disk, but there you must install all drivers manual and this takes a lot of time.

  • HP ENVY 17 2101er laptop"s recovery disc

    I incidendently deleted recovery disc from my laptop ........can you help me to find recovery disc for my laptop 

    Mahmud,
    Welcome to the Forum.
    The Recovery Partition on your notebook is not needed IF you did make the suggested Recovery Discs when your system was first installed, or at any later time.
    If you did not make Recovery Discs,
    then see this docment for help in obtaining Recovery Discs from HP:
    Envy 17-2101 -- Looking for Recovery Discs
    IF HP does not have the Discs you seek,
    then see this link for obtaining the Recovery Discs:
    Computer Surgeons HP Recovery Center
    IF you cannot purchase the discs (or do not wish to do so),
    AND you do have your 25 character product key,
    then you can download and burn a new Windows 7 disc. 
    See this helpful Post By our HP Expert DavidPK
    Reinstall Windows 7 – No CD
    Good Luck!
    Kind Regards,
    Dragon-Fur

  • I have an HP Pavilion g6 laptop, and am trying to set up my recovery discs. I get an error message

    I have an HP Pavilion g6 laptop, and am trying to set up my recovery discs.  I get an error message that states "inserted media not supported".  I am using CD-R Music discs.  Is the problem "Music" ?  Will it not recognize a blank music disc?

    Hi,
    Yes, it is the discs that are the problem - you will need to use good quality DVD+R or DVD-R discs.  See the section under the sub-heading 'Create a set of operating system Recovery Discs' on the link below.
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01895783
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • HELP!!!!!! Need to create recovery disc for hdx laptop in Vista

    I have been told by HP that I can create a recovery disc right from my computer.  Really ...... please someone tell me where and how.  Right now there is nothing wrong with my PC but I have been stupid and forgot to create it previously. 
    As an added note, so I can vent, my service pak ran out last month, which HP did not remind me of with an email like they alwasy do, and the guy I spoke to was no help with that.  He said there was nothing I could purchase now.  Also, I was told by more than one person that I had lifetime chat support online ...... well that's a lie too I found out.  So, they will not help me at all now!!!!!!!!!  The guy also told me the reason I did not probably get an email was becasue the support for this laptop ended in August and it will become obsolete this coming August.  That is probably the reason he said.  Wow why did I buy a HP computer and not a Dell.  When I had my Dell I called like more than 10 years after buying the computer and received phone based technical help on it still and no I did not have an extended warranty at the time.  They gave lifetime technical assistant via phone.  Looks like I may have to switch back.  Sorry HP but my experience has been less than good.

    This document should help with the how to part of making the recovery disks.
    I have raised your post to the appropriate team for review. Someone should contact you via private message within two days.
    Private messages can be checked by signing in and selecting the envelope icon at the top-right of the page.
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  • Hi , I own a hp pavilion dv6 6050se laptop bought in UAE during 2011, I have lost the recovery discs

    Hi , I own a hp pavilion dv6 6050se laptop bought in UAE during 2011, I have lost the recovery discs.
    How do i get a copy of recovery discs??

    Hi,
    I don't see any link on your Product Page to order a replacement set of Recovery Discs, but it's always worth calling HP directly and see if you can order them this way.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    If you are unable to order these discs from HP, here's an alternative option you could try.
    Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
    An example of a COA Label can be seen Here.
    You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source, however there are only limited versions available.
    Windows-7 sp1-iso-official-32-bit-and-64-bit
    Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
    http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
    Any additional drivers and software you may need can be found Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • 2 Laptops 1 Recovery Disc..Possible?

    I have 2 Toshiba A200 laptops - one of them the hard drive has broken.
    Am i able to make recovery discs off the one that works to do a recovery on the one that is broken when i replace the hard drive?
    Thanks in advance...
    Solved!
    Go to Solution.

    Thought id just give it a go - nothing to lose!
    it worked a treat!

  • Lost laptop recovery and applicatio​ns disc

    hey I lost my rec/appli disc and was wondering if I could get a replacement disc for my laptop. thanks
    i need orgenal windos 7 that comes with laptop
    my laptop info is satellite l505-es5042
    Solved!
    Go to Solution.

    If you failed to burn recovery discs you can obtain them from Toshiba. Scroll down to Get Recovery Media here .
    For instructions, see the section Restoring from recovery DVDs/media, which begins on p. 70 of the User's Guide.
    -Jerry

  • Recovery disc(s) for Satellite A135-2266 - help? for laptop donation to kenya orphanage

    Hi,
     I am hoping someone can help me here, or maybe tell me how to do this myself? I have a Satellite A135-2266 that needs to have the HD replaced. This computer, if I can get the recovery discs, will be donated to an orphanage in Kenya that our church supports.  I will replace the HD myself, but I need the recovery discs (this was my son's laptop - he's in the navy and it died on him after only 6 mos, but he was not able to get it to land in time for warranty - and now he cannot locate the recovery disc.  This is my plea for help. If anyone has recovery discs for this model, is there any chance they could copy them for me - I'd pay for the discs and shipping, so that I can fix it and get it to the orphanage?  HELP? if anyone has any other suggestions, I'm all ears.  I will be calling Toshiba to see if they can help me out, but I have faith in the users here to maybe be my salvation.
    Many thanks!

    "DVD recovery media can be ordered from Toshiba Customer Service at 1-800-457-7777.  There is no charge for the software itself, and as of 11/30/09 the shipping and handling charges for delivery of recovery media in the US is $24.95." Quote from Jim.

  • Recovery Disc For My Laptop

    I was wondering if I really needed to create a recovery disc for my laptop.  I created a disc under the "Getting Started" section under my "Start" button labeled "Back up your Files."  Isn't that enough? 

    Here are the specs for your HP Pavilion g6-2204tx Notebook Computer. Please see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) for information on making your personal set of HP Recovery Discs. You can also contact HP in your region to purchase a set of discs.
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
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    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

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