Finding account name

Hello
I am trying to recover an account name.  I enter the email address.  I get an email.  With both the link and the manually entered code, I get a message that the account name cannot be found and to contact customer support.  So, now what?  When I go to support, it seems the only way to contact is through this forum.

Hi Friends
In Lync 2010/Outlook 2010 clients can show the field "Alias" while the same field is not visible in 2013.My question is, whether we have any option to make this also visible on Lync/Outlook.
In our company if Sam account name is A12345 then “Alias” will be the same .Also his internal phone number will be 12345 and his DID number will be Tel:+xxxxxxxxxxx;Ext:12345. Hence it is very
important for us to display ”Alias”  it in the user property page in Outlook /Lync.
-Sachin

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     I've never established a FaceTime account. So I tried to delete FaceTime from the Applications folder on the "system" disk thinking this may eliminate the popup. Mavericks informed me "Cannot delete FaceTime as it is used by the operating system. 
    Is this a MAC virus? Or is this an example user community alpha/beta testing that Apple just announced?
    TIA,
    GonzoBernelli

    That being the case, why then did the FaceTime popup even appear in the first place?
    It's not clear to me what it is. If it occurs again, please take a screenshot of the popup and post it in a reply.
    To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse button. You will hear a "camera shutter" sound. This will deposit a screenshot on your Desktop.
    If you can't find it on your Desktop look in your Documents or Downloads folder.
    When you post your response, click the "camera" icon above the text field:
    This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.
    The screenshot attachment option for this support site appears only on computers - not on iPads.
    ⌘ Shift 4 and then pressing the space bar captures the frontmost window.
    ⌘ Shift 3 captures the entire screen.
    Drag the screenshot to the Trash after you post your reply.

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