Finding and installing cartridges after moving to a new country

HP customizes some products and cartridges to meet specific local customer needs. During your initial printer setup, the printer automatically set itself to accept cartridges specific to a country or region. If you take your product from that country to another country, you might not find cartridges with the same number on the label as your original cartridges. These cartridges will not work in your product even though they appear to be compatible with it. If you purchase cartridges that you believe are compatible with your product, and then try to install them, you might see one of the following error messages:
'Incompatible Cartridges'
'Cartridge Not Intended for this Printer'
'Incorrect Cartridges'
For further details, refer to this link
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Resolving a cartridge-related error message after moving to another country
If your printer or your cartridges are within warranty, HP will help you resolve this issue. Before you contact HP, make sure that you have the following items ready:
Your HP product
A full set of HP cartridges for your new country or region
A computer that is connected to your product
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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