Finding & downloading purchased apps across devices

Hi everyone,
I purchased Keynote v6.2.2 (4+) via the app store on my MacBook Pro (currently running OSX 10.9.5) a few months ago. I'm now trying to find Keynote in my purchased apps, but don't see it anywhere. I'm using the same Apple ID I used for the purchase, but don't see it showing up in the app store on any device. In particualr, I would love to download it on my hand-me-down iPad 2 (running 7.0.4).
It's possible I've misunderstood and need to pay for the iPad version, but if not, I'd love some help locating & installing Keynote on my iPad as well.
Thank you!

Keynote for the Mac doesn't run on the iPad. So you will not find a purchase made in the Mac App Store in the Purchased list in the iTunes App Store. And vice versa.
Yes, you will need to buy the iOS version.

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SkyDaughter29 wrote:
My current situation: I have soooo many texts on my iphone and I haven't deleted many because I need the information contained in them for future reference and for legal purposes. I would really like to find a means and way to save them other than on the phone itself. I've done searches for various apps yet I'm not finding what I think I would need. It appears Apple does not sync the texts between the iphone and my MacBook Pro.
Try the computer apps PhoneView (Mac) or TouchCopy (Mac & PC):
http://www.ecamm.com/mac/phoneview/
http://www.wideanglesoftware.com/touchcopy/index.php
Best of luck.

I have downloaded music to my phone through my Apple ID and it has this message that reads you can download purchases on this device with one Apple ID account every ninety days, what does this mean and how do I fix it?

I have downloaded music to my phone through my Apple ID and it has this message that reads you can download purchases on this device with one Apple ID account every ninety days, what does this mean and how do I fix it?

Well, it doesn't mean that at all. You can download music purchased with an Apple ID to up to 10 devices. There is no 90 day wait. The wait is if you change the Apple ID.

I've downloaded purchased apps but can't access them. How do I play them?

I've downloaded purchased apps to my pc but how do i access them?

Put them on your iDevice.

Can't find my purchased apps after changing the country ?

I Changed thr country in the setting of itunes , and i can't find my purchased apps , i need help

That is how it will show, all content is tied to the country as well as to the account, items will no longer show in the Purchased tabs in the store apps for redownloading for free.
For apps if you try to redownload an app from the main part of the store you should (based on what other people have posted) get a prompt saying that you've already bought the app and would you like to redownload it for free - try a free or cheap app and see if you get a similar prompt.
For media (music, films, tv shows) you will have to pay again if you want to redownload them.

Cannot download purchased app on macbookair and iphone 5

I cannot download purchased apps such as keynote, numbers and pages on my macbook air and couldn't download these as well including purchased whats app on my iphone. Pelase help.
When I clicked on the 'purchases' tab in itunes store, it says no apps purchased. BUT when i checked purchased items, there it lists all the items i purchased.
I went to itunes and tried to purchase whats app once more using macbook air, there it says 'downloaded' but nowhere to be found. This confused me.
I have contacted i tunes store many times byt they couldn't help me.
Please help

Usually this means that you have more than one iTunes account, and you are logged in to the wrong account (or a different account than the one the apps were purchased with).

Jez lost my i5S. Used Find my Iphone app but device is offline. It is TouchID n password protected. Wl the person who picked it up be able to find a way to unlock it?

Jez lost my i5S which is TouchID and password protected. Tried using Find My Iphone app but device is offline. Can the person who picked it up find a way to unlock it?

thx for replyg Chris. Do u mean even if the "thief" tries to send it in to an Apple store to "restore as new", it cant be done and the device is rendered useless to the "thief"?

IOS 7 - can't find apps in the cloud but not downloaded at App Store anymore. Why? How to download purchased apps?

I can't find apps "not on this iPhone" anymore at App Store. Where are my purchased apps from the cloud?

First, make sure you are signed in to the iTunes & App Stores:
Settings > iTunes & App Stores > enter your Apple ID and Password > Sign in
You can access purchased apps here:
Open App Store app > Updates > Purchased

Syncing Apps across devices

Hello everyone,
My question is - how can I share the Apps I have downloaded across all devices? I have a couple of devices, but they each have their own set of Apps. I'd like to put some Apps from Device 1 to Device 2 and some from Device 2 to Device 1 etc but I am not sure how to do it.
Does anyone out there have an easy fix to help me out? Thanks in advance.
Lynn

Hi LynnCheah,
If your devices are using the the same Apple ID the easiest thing is to enable automatic downloads.
Enable Automatic Downloads - Apple Support
For existing purchases you can download the past purchases you want.
Download past purchases - Apple Support
Take care,
Nubz

Trouble with downloading purchased music between devices

I recently purchased an album on my ipad, but am now unable to see it on either my macbook pro itunes or mac mini itunes, and in the itunes under store>purchased they only show items purchased on that individual computer. I have activated the setting to show items from cloud, but it only seems to work for TV shows or Movies, it doesn't give me access to my purchased music content, unless that music was purchased originally on that device. And since the album was purchased on the ipad, it doesn't seem to be accesible anywhere unless I go through the actual iTunes Store and go to Purchased under the Manage list.
All the devices are using a single Apple ID and both Macbook Pro and Mac Mini are using iTunes 11.0.4.
Just wondering if anyone else has had trouble accessing music content universally across devices, or have I missed a step in the process to get this universal access working?

Hello there, Matt0o1,
The following Knowledge Base article has some good pointers to follow to gain access to your previously purchased content:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
The information that seems pertinent in your case would be under "Apps, Books, Music, Movies or TV shows on a computer.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Cannot download purchased app

Hi! I purchased my first app in the OVI store today. First I tried to pay with my creditcard, which resulted in error messages. Secondly I payed by telephone bill, also error messages but I received a confirmation of the buy. Did I pay twice?
After paying, I received both an SMS and an email to confirm my purchase (with Transaction ID), but when trying to download the product, I received an error message. The app is not downloaded, neither displayed in the list at "My stuff"....
Who can help me? Did I pay twice? And how do I download my app?
I read on this discussion forum that this happens to many others, but I cannot find any solutions...
Thanks.

Hi,
I have the very same problem. I purchased my first app - Compass Pro from Nokia Store via Phone bill for my N9. I received payment number, but when I try to download the app, it hangs on 0% and got download error. I can see it in My Stuff, so it was purchased. In Manage apps I see this:
Can't complete the download.
Connection to application provider was lost. Try again later.
Any solutions? I am connected via 3G, phone system is up to date. I was able to download some other free apps, but I don't want to try purchasing something else, untill this is solved.
Thx

I have an I pod touch that won't let me download purchased apps and music on I cloud. Don't have problems with other apple products

I have an I pod touch that won't let me download purchased music and apps using I cloud. It's driving me mad

What happens when you try? Error message?
Is the iPod associated with your account?
iTunes Store: Associating a device or computer to your Apple ID

TS1389 Why can't I download purchased Apps?

I recently had to have the hard-drive for my Mac desktop replaced. After this, the purchased apps for my phone wouldn't download. The error message was that I hadn't authorized this computer. If I tried to authorize it, I got the message that it was already authorized. I finally de-authorized and then re-authorized it. This successfully eliminated the message about the authorization, but the apps still didn't download. I particularly need my ibank app and "Beat the Traffic."

Hi RMcall,
Welcome to Apple Support Communities.
You may find these articles helpful with downloading your apps again:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Best,
Jeremy

ALL Downloaded/Purchased Apps Crash Upon Opening

I've had this persistent problem, which I thought was supposed to be address in v2.1 firmware, but still at v2.2 I'm still experiencing it.
Downloaded and/or purchased applications for the App Store will crash while opening. Often I can install an application and it will work when I first test it, but after a few days (or even hours) when I return to use the application again I click it, it begins to load, and then crashes back to the "desktop".
This problem has been incredibly frustrating. When I need an application the most, on the road, or away from a WiFi connection, I open it only to find that it doesn't work anymore. It's VERY frustrating and I'm nearing the end of my patience.
Can anyone help?

Hi!
I am a new user, but give this a shot...
1. Without the touch connected to the desktop, delete all the app store purchased apps from the touch.
2.Connect the touch to the desktop
3.Make sure that your preferences on the app tab are set to sync all applications and re-sync the ipod touch.
4.This should re-install of your purchased apps.
FYI.. This might take a little time depending on how many apps you have.

I can't download purchased apps in iTunes 11?

I downloaded iTunes 11 for my PC. I can download my purchased music and movies/tv shows, but I can't seem to download my purchased apps. Whenever I open the apps page in my library, nothing comes upavailable for download like in the music tab. I've purchased at least 50 apps from my old iPod Touch, and I want them on my computer from iTunes since I no longer have the iPod Touch.Why aren't my purchased apps showing up? How can I download them again?

Hello HumphreyWilliams,
You can always redownload your purchased content for free. I have linked to an article that will show you how to access your library of purchased content.
Download past purchases
http://support.apple.com/kb/ht2519
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Finding & downloading purchased apps across devices

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