Finding information

i hope i don't sound too dense, but i feel cut off from sound sources of information; i don't seem to be able to even lodge my questions in the right places; here is one in particular - why am i unable to open .zip files? every current source says 'no problem'; apple says they open readily; i cannot open anything, nor can i follow the directions in help because what help says i will see as options i do not see at all; obviously, once you know the answer it all looks simple, but i don't, and i can't find a way to navigate through this help system to get the information i need

Have you tried using Stuffit Expander to open the Zip files? It succeeds where most others fail.

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    [05/07/2013 01:21:04.0154] [0] End of Setup
    [05/07/2013 01:21:04.0154] [0] **********************************************

    Hi,
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    Fiona Liao
    TechNet Community Support

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