Finding out a password you have forgotten
I click on the Forgot Password? on the sign in screen(www.eprintcenter.com). I box pops up that allows me to enter my email address for the account. When I click on OK, another pop up box that says "enter the email of your account". It does not recognize my email account. If I try to set up a new account with this email, it says it already exits. How do I find out what my password is?
The issue you're experiencing is most likely due to an old Snapfish account registered under your email address. ePrintCenter and Snapfish account information is stored in the same place and I've seen this conflict before. You will need to go to http://www.snapfish.com/snapfish/welcome, click the "Sign In" in the top right hand corner of the page and then click the "forgot password" link and enter the email address that is causing your problems, you should receive an email from Snapfish that will let you create a new password there. Once you've created a new password for Snapfish, try to Sign In on ePrintCenter (http://www.eprintcenter.com/) using your email address and the new password you created for Snapfish.
Let me know if you have any further issues. Thanks
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.
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