Finding which model mac you have

I am fairly new to macs but I have worked in retail sales for about nine years. Why is Apple so cryptic about which model mac you have. We us Mactracker, but that is still not the easiest. The customer has to remember when he bought it, what it looks like, ect.
Why is there not an easy way to lookup which one you have, like something simple such as a unique model number. I am trying to lookup this PowerMac G5, but I have no clue when it was bought. All I know is it is a dual processor PowerPC 2ghz but the closest I can find is a 1.8 Ghz version and it mentions nothing about dual processor.

PowerMac 7,1
http://www.apple.com/support/powermac (for powermac)
http://www.chipmunk.nl/klantenservice/applemodel.html
http://www.everymac.com/
PowerMac 2.0DP came out in Sept-Oct 2003 with 8 DIMM slots.
In 2004 the 1.8DP was speed-bumped up to 2.0DP with 4 DIMMs
The 1.8SP wasn't well received, everyone wanted and waited for dual, and the only dual in Late 2003 was the 2.0DP, but the yield wasn't as high. Me? I thought they should all be duals, and follow the POWER4 and come out with 1.4DP - 1.6DP - 1.8DP if that was what the chip yield dictated.

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