Finesse CUIC Gadget hanging: "Requesting report execution..."

My company is getting ready to deploy Cisco UCCE 10.5 with Finesse 10.5(1). From what we have heard through Cisco partners, IE is not the preferred browser to use with Finesse.
One of our business requirements for Finesse is to have a dashboard displayed with Precision Queue statistics to which the agent does not necessarily belong. We plan on doing this using a CUIC dashboard with the CUIC gadget on the agent desktop. However, in Firefox and Chrome, the CUIC gadget gets stuck with a message that says, "Requesting report execution..."
We have had certificate issues with IE, and as such, would prefer to use Chrome or Firefox (preferably Firefox, since Chrome has some issues with resizing Finesse gadgets). I found a similar question here: https://communities.cisco.com/docs/DOC-50278, but the final reply was a bit vague for me. I have tested creating an iframe in a separate html page that links to the CUIC dashboard, and it also does not work in Firefox or Chrome, but does work in IE. This indicates that the issue is not a Finesse issue per se, but more browser related.
Does anyone know of a workaround to get the CUIC dashboard to load in Firefox or Chrome, or is the CUIC gadget simply unusable with those browsers, forcing us to use IE?
Thanks in advance,
Stuart Walker

Hi,
I've tried with the dCloud environment. it is UCCX 10.5.1.10000-24.
Neither CUIC or EmbeddedApp gadgets from Cisco Developer community can render a CUIC permalink report in Finesse Desktop if I use Firefox. It keeps saying Requesting Report Execution for ever.
Using Internet Explorer made the trick.
On dCloud it is IE9 and FF27.
Using my machine with FF34 it is the same.
there must be some issue between the gadget and FF iFrames...
Have you found a solution?
Have you tried upgrading the UCCX to the latest SU or 10.6?
Rui

Similar Messages

  • Finesse - Admin gadget

    Hello all,
    I install finesse 9.0.1 all is ok, but when I connect to cfadmin I see same problem as describe in CICSO bug CSCtw61972, Buttons (Submit, Reset) on the Admin gadget not active, circle image. Do you have any help? I need configure installation and I can’t abele.
    Thanks
    Zdenek

    Hi,
    I've tried with the dCloud environment. it is UCCX 10.5.1.10000-24.
    Neither CUIC or EmbeddedApp gadgets from Cisco Developer community can render a CUIC permalink report in Finesse Desktop if I use Firefox. It keeps saying Requesting Report Execution for ever.
    Using Internet Explorer made the trick.
    On dCloud it is IE9 and FF27.
    Using my machine with FF34 it is the same.
    there must be some issue between the gadget and FF iFrames...
    Have you found a solution?
    Have you tried upgrading the UCCX to the latest SU or 10.6?
    Rui

  • Cuic : SCHEDULED REPORT EXECUTION FAILED

    Hey.
    Every time i try to schedule a report to being send with an email and pdf i only get an email saying
    SCHEDULED REPORT EXECUTION FAILED
    The email has no subject or anything.
    If im scheduling it to send it as xls og html i works fine - but fails on the pdf.
    Has anyone seen this before.
    The logs says nothing about a failure.
    My system is and
    UCCX 9.02
    Best regards
    Thomas

    Hi Jörg,
    we use simple server based batch scripts . These scripts use the functionality provided by the BPA Admin tool to perform different tasks. You can either start macros inside the tool or perform other tasks like backing up the DBs etc.
    This is a very simple by proven way to automate server based activities. We use this since the old ARIS days
    Cheers
    Dirk

  • Reporting Services R2 log entries have stopped generating on report execution.

    Hi -
    I have a new instance of a reporting server and the log files have quit generating on report execution. 
    When the services restart this is the log file:
    rshost!rshost!8e8!01/22/2014-17:08:33:: i INFO: CLR runtime is initialized.
    rshost!rshost!8e8!01/22/2014-17:08:33:: i INFO: Derived memory configuration based on physical memory as 3931704 KB
    rshost!rshost!8e8!01/22/2014-17:08:33:: w WARN: Failed to initialize performance counters: ffffffff. Possible setup issue.
    rshost!rshost!8e8!01/22/2014-17:08:33:: e ERROR: Failed to start service, error=1063.
    We have logging turned on on the server.  Report Server Mode is Native.  Dont see anything in the application log about failed service.
    Any ideas?

    Hi dwrco,
    Have you recently install any update such as MS12-070 (KB2716440)? If so, it is a known issue for some patches for SQL Server. The reason is as follows:
    When a .NET application starts up, the .NET Framework tries to check if the Microsoft assemblies are right and have not been modified, this is done through connecting to a server that has a revocation list in internet. When the framework tries to connect
    to the server to check if it has access to internet with an elevated timeout, this makes that any other .NET application that has less timeout setting fails (such as SSIS or SSRS) with timeout error.
    For example, the error message "The request failed or the service did not respond in a timely fashion." means that the SSRS timeout is lower than the timeout of the connection to the revoke list server established by .NET Framework.
    To work around the issue, we usually use two approaches:
    Increase the value of ServicesPipeTimeout registry key of Reporting Services
    Disable generatePublisherEvidence element of ReportingServicesService.exe.config file
    For the detailed steps, please see:
    http://blogs.msdn.com/b/mariae/archive/2012/11/12/reporting-services-service-doesn-t-start-after-the-installation-of-ms12-070-security-patch.aspx 
    Regards,
    Mike Yin
    If you have any feedback on our support, please click
    here
    Mike Yin
    TechNet Community Support

  • Need information on Reports execution Log..

    Hi All,
    Need help regarding SAP Report execution log. Here Client wants to develop a report, which displays the information about reports Usage (ABAP Report, ABAP Query and Report Painter).
    The report requires the following information.
    1. Users who has run the report
    2. T-codes of reports
    3. Type of report (ABAP Report, ABAP Query and Report Painter)
    4. Run times for each instance that the report was run
    5. Dates for each instance that the report was run.
    Requesting to share the information about the tables or function modules, where I can get the data.
    Thanks in advance.
    Chanda.

    Hi Chanda,
    The log can be seen using STAT transaction.
    TXN:STAT
    Give the date: The required date.
    Read Time: 23:59:59
    Start Time: 00:00:00 (or ur required time)
    User: username/      * (for all users)
    Transaction: SE38/      * (For all transactions)
    Program:      ztest/     
    In tools option:
    You have further options:
    there
    Wait time for collection of data (via RFC): 99999
    Maximum runtime: 23:59:59
    And Execute.
    It displays a log of all the details required.
    There are few sample programs in this link. Also check out them:
    http://www.kabai.com/abaps/q.htm
    Programs: 072, 065, 021, 015, 012
    http://www.kabai.com/abaps/z72.htm
    Best Regards,
    Anjali

  • OWB10gR2 Repository Browser hangs on report call

    Hi,
    after weeks of normal work with OWB Repository Browser, it started recently to hang up in the moment when an "Execution Job Report" (in column "Related Information") is called. No difference if error, mapping or workflow process report. We don't know which change in the system may have triggered this. Problem seems not to be in the database (no change in session after clicking the link is noticed). The OC4J windows gives no further log info and I can't find any log file in the J2EE directory. When trying to shut down the OC4J session regularly it brings:
    06/09/15 11:41:43 Shutting down...
    06/09/15 11:41:45 Thread named: Thread[HttpRequestHandler-3945515,1,ApplicationServerThreadGroup] cannot be interrupted
    06/09/15 11:41:45 Thread named: Thread[HttpRequestHandler-30624226,1,ApplicationServerThreadGroup] cannot be interrupted
    The DOS box has to be closed the brutal way which recovers after restarting.
    some ideas around
    regards
    Thomas

    indeed, it is likely that the report was simply hanging in SQL execution. did you check that before you purged? What can occur is that the statistics for the RT schema get out of whack if the schema is not analyzed. AFter months and months of operations, the execution plan for these reports is no longer valid and ... then you hang for a long time :)
    analyze stats. and on slower systems, truncate audit data every now and then. and make sure you aren't running all your mappings in FULL audit mode.
    My two cents.
    Borkur

  • XML Publisher with Service Module - Service Request Reports -- URGENT

    Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
    I'm working in the context of the Oracle Service Module & Service Request Reports.
    I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
    Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
    (I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
    Detailed Report
    Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
    Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
    Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
    Summary Report
    Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
    Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
    Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
    When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
    The question is:
    Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
    Notes ...
    I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
    - Service Request Detail Report
    - Service Request Summary Report
    ... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
    Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
    Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

    I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
    Thanks
    Nagamohan

  • R12 Payable - Payment Process Request Report

    I need to list payments ordered by vendor name in Payment Process Request Report.
    Currently I don't see any logic how payments are printed in "Payment Process Request" report.
    Does anyone know how to resort this report?
    Thanks,
    Joon

    Hi,
    R12 AP not showing Accounting entry for currency exchange loss account where as same accounting entry is apearing in GL...
    ### Steps to Reproduce ###
    1. Create AP Prepayment and pay full with forign currency (USD) Exchange rate 3.1
    2.Create invoice with forign currency(USD) Exchange rate 3.75
    3.go to tools/view accounting events
    4. run the create accounting and go to GL and check the accounting entry
    Please advise
    Regards

  • Discrepancy in report execution duration

    Hello,
    Everyday we are executing audit reports which tells us report execution time for all our daily scheduled reports. Here we have observed some discrepancy between the time shown in the instance history verses auditing report's data. For example, if XYZ report took 120 seconds to execute, our auditing report shows 110 seconds only (-10 sec difference); however instance status in report history shows 120 sec only.
    Here are environment details:
    Product: SAP BI 4.0 SP6 Patch 6
    Server OS: Windows Server 2008 R2
    CMS DB: Oracle 11g R2
    Auditing DB: Oracle 11g R2
    We would like to know why there is a difference? Please advise!
    Regards,
    Daya Jha

    Issue resolved after doing multiple activity.
    - Adding 2 new cluster in PRD environment, After refering Server sizing Guide from SAP
    - Adding 4 new Web Intelligence Processing Server in PRD environment
    - Assign Static port in all 4 Nodes, Previously it was Dynamic Ports
    - Proper spiliting of APS as per SAP APS Sliting KBA (1792286 ,1694041)
    - Change Maximum Connection Paremeter in Web Intelligence Processing Server, Because we have more Web Intelligence Business user to view the Web Intelligence reports.By Default SAP provided 50 Connections.
    - Change in Tomcat Parameters like
    Parameter                Old Value      New Value
    XX:MaxPermSize      384 M          512 M
    Maximum Memory     2,048           4,096
    maxThreads              200              900
    Thanks,
    Daya

  • Hanging request error

    hi,
    can anybody pls tell me what is hanging request error and how to solve this error? where this error occur exactly?

    Hanging request Error!!!!!
    I Suppose you are referring to the Job or Infopackage which runs for a long time??
    If so then it can occur @ few instances like
    - Idoc sent but not received
    - Low processes
    - Huge number of Job and hence the wait period.
    Hope i have understood ur question correctly and it helps u.
    - amit

  • Store z-table (during an report execution) in a BW system

    Is there a way (and how- an example) to store z-table (during an report execution) in a BW system. We would not like Ztables to reside in R/3
    Thank you in advance

    Is there a way (and how- an example) to store z-table (during an report execution) in a BW system. We would not like Ztables to reside in R/3
    Thank you in advance

  • Oracle Apps - How to create a table before report execution?

    Hi,
    I'm new to oracle apps, I created a procedure to get some values for a report and created a query to get the remaining values. Now I need to populate those values into a temporary table and after the report execution I have to delete the table. In apps there is no before parameter form. If any one can help me, that will great.
    Thanks in advance.

    Hi,
    Do you really need to create a table INSIDE the report? It doesn't look like a good idea to me. For instance, what happens if 2 users try to execute the report at the same time? I would create a global temporary table before any execution of the report, and then I would just populate the data in the table in the 'Before Report' trigger. The data in a global temporary table is only visible at session level, so you wouldn't have any problems with multiple users executing the report at the same time and the data disappears once you finish your session, so you don't need to take care of deleting the data.
    Hope it helps.

  • Report execution time should displayed in Local Time

    Hi,
    I have a query related to the Report execution time.
    Our SAP Servers are available in US.  The Servers are configured in US Time.
    We have developed a Z report and used SY-UZEIT to display the Report Run Time.
    we also have a plant in India.
    When we execute this report for India Plant we are getting the execution run time for US.
    But we need to get the run time in India Time.
    Please help ASAP.
    Regards,
    Shankar

    Hi Shankaran,
    In your Z report, give a condition to check if the Plant is in India. If it is in india, then get SY-UZEIT and add the time difference to get IST.
    Display this time on your report.
    For implementing this, you will have to convert the Date and Time into Timestamp (use FM "LXHME_TIMESTAMP_CONVERT_INTO"), add the Time to this Time stamp (use FM "TIMESTAMP_DURATION_ADD" and convert it back to Date and Time (use FM "LXHME_TIMESTAMP_CONVERT_FROM"). 
    Reward points if useful.
    regards,
    Raj
    Message was edited by: Rajagopal G

  • Report Execution time in NQQuery.log should be display in Milliseconds

    Report Execution time in NQQuery.log should be display in Milliseconds.
    For Example :
    --- Logical Query Summary Stats: Elapsed time 0, Response time 0, Compilation time 0 (seconds)
    Can we see the logical Query Summary Stats in milliseconds?
    If so Where should i cofigure to populate this.

    No. If you query comes in less that 1 second then you got nothing to worry about. I haven't seen a single DWH where users would worry about queries returning in milliseconds.

  • Report Execution History

    Hi all,
    I have a requirement like, when the user executes a report; it has to show the previous execution history. Like last time execution date, time and number of times the report wad executed. How can I handle this and which event can I write the code.
    Thanks in advance.

    I think you have to create a Z table with the following fields.
    Mandt.
    program name (key field).
    Executed by (key field).
    Executed on (key field).
    Executed time (key field).
    YOu have to update this z table evry time you run this program.
    Then you have to get the records from this table to find out the report execution history.
    tables ztab.
    end-of-selection.
    ztab-mandt = sy-mandt.
    ztab-progname = sy-repid.
    ztab-exby = sy-uname.
    ztab-exdt = sy-datum.
    ztab-extm = sy-uzeit.
    modify ztab.

Maybe you are looking for

  • Please how do I unload and hide an external image?

    I have been trying for a few hours now just to unload an image but I get an error when I try it which sais ArgumentError: Error #2025: The supplied DisplayObject must be a child of the caller. at flash.display::DisplayObjectContainer/removeChild() at

  • Can not reduce mailbox size iphone, Can not reduce mailbox size iphone

    Greetings, How can i reduce my mailbox size on my iphone. In usage it shows Mail 2,4gb. I deleted all mails in all folders (trash, junk, sent, attachments, etc) still have 2,4gb ??  In cloud settings i have mail sync turned off.  Where is this size c

  • How to create superscript character in auto-correct ?

    Auto correct has built-in conversions with super / subscript, such as the fractions it offers. I need to create a custom auto-correct, where I can get the scientific notation for 'degrees' celcius. I need the 'o' to display superscript, just before t

  • Contract photo view in Photos

    I have 7xxx photos - is there a way to make all of the little triangles contract when starting to view all my photos? Thanks

  • PCI6602 functions in DAQmx

    I have been using PCI6602 in NI-DAQ for a long time. Recently I upgraded to DAQmx. The standard tasks such as frequency measurement is very simple in DAQmx. But for special needs, I can't find the corresponding functions as in NI-DAQ such as selectin