Finesse (UCCX10) - Show Agents Status when browser minimized???

Posting this question to see if anyone knows or has done a setup where the agent status can be seen when the browser is minimized on the task bar when using Finesse (similar to how CAD is when minimized). I imagine this will be custom but trying to see if it's possible first and any help will be greatly appreciated. If there's any other way to show this as well. Many thanks.

I believe that this feature request will have to be handled by the Cisco Finesse dev team, or you will have to switch to some 3rd party agent desktop - some that is utilizing Finesse API and that would be able to handle this request for you..

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UCCX Agent Status when making a Outbound Call

Hi Need a little Help ! Advice with the Above subject matter.
I have a customer, who is running reports with Historical reporting however the reports do not give a True reflection of Agents status.
i.e. if the Agent makes an outgoing call the Reports show the agent as being not ready.
I would like to know if it is possible to change how this is reported of if it is possible for the agent to add a note when on a call which would be reflected in the Historical reports.
Can we change the state it shows when an agent is on an outbound call to show "Outbound Call" instead of "Not Ready" as it currently shows ?
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Hi Charles
We have raised the same problem towards Cisco a long time ago. The fact that an agent talking is reported as "Not ready", instead of ex. "Talking Out" is not only a problem in HR, but also in some steps of scripting, since the agent is infact on the system and is anything but "Not ready".
Ex. you could check to se if any agent are logged in to CSQ, before selecting resource. If agents are logged in, you could check to see if number of agent logged in = number of agents not ready. If this is true, then no agents are available to answer call and another CSQ could be selected.
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Message was edited by: Zevoneer

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Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
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Finesse (UCCX10) - Show Agents Status when browser minimized???

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