Finger print cannot be read

Hi All ,
iphone 5s are my first iphone, before always using Samsung.
First month using iphone are excellent.
But after that the finger print make me so disappointed.
My iphone 5s(32gb gold) brought from lazada.com
but when I using about 1 month , fingerprint always fail.
after I try to add new finger, it appear finger cannot be read.
I go to apple authorized reseller ask , they say my iphone under Digi (Malaysia)
after that i spend around 2 hour to digi central exchange a new iphone.
but after 1month , fingerprint cannot use again.
I try to go digi central , but they say they can do nothing.....
so sad about iphone 5s.
iphone fingerprint let me disappointed.
Thanks.
<Email Edited by Host>

Similar problem here. I just received my 6 plus yesterday. I set up one fingerprint yesterday - it worked fine. I upgraded to 8.1 this morning. Existing fingerprints seem to work still, but I can no longer add additional fingerprints. The "Add a Fingerprint..." option is now grayed out.

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Finger print reader & bluetooth

i've recently purchased lenovo 3000 n100 0689 A65 notebook. Please let me know how to use the features finger print reader & bluetooth?

Arch64 is great, its the future
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HP Pavilion M7 Finger Print Reader Not Working

Hi,
I recently purchased an HP Paviolion M7.
I put an OCZ SSD in, and ended up doing a fresh install using non-HP Windows 7 (64). Using the HP Recovery Tools is simply not an option (believe me I tried).
I have everything working now, except for the Finger Print Reader. I have tried everything I can think of and could find.
I am using all the drivers/software from:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-Pavilion-dv7-4020sa-finger-print-reader-...
And more.
I believe the issue is because Biometric Device is Unavailable to Windows, see this screenshot:
I believe the above picture causes the Authentec HP SimplePass software to not recognise the driver version, see screenshot:
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I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again:

Can two people use the finger print reader on the same computer

I can not get the finger print reader work for me. My wife can use it, but I can not get registered.

Hi,
Based on the following link, you need a different account to be able to register your fingerprint, the rest should be the same:
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01471790&printver=tru...
Can multiple people log into the same PC with the fingerprint reader?
Yes, multiple people can log into the same computer with the fingerprint reader if each has their own user account.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Finger print reader and windows 8.1

Have an HP DM4T1100 notebook, Can't get finger printe reader to work with Windows 8.1. Worked with 8.0 64bit, but when upgraded to 8.1 64 bit lost the use of the Finger Print Reader. Have loaded many different drivers and software but nothing works and the finger print reader no longer "blink". Sometimes get infor saying swipe finger but the Reader is not flashing.
Need to know steps to clear all the fingerprint drivers and software to start over, hopfully with know dirivers and software that works with Windows 8.1 64 bit.

Hello,
After checking the HP Driver and Download page, for your exact notebook. Their are no available drivers for Windows 8 or 8.1. For a possible work around, you can try the 8.1 drivers for another notebook. At this point, I would suggest creating a restore point on your computer if you have not already. I have included the document 'Using Microsoft System Restore (Windows 8)'. Please click on the option for Create a restore point, and follow the instructions.
Once the restore point has been created. You will need to uninstall the previous drivers that you have installed for the finger print reader. I have included the steps below for uninstalling through Add and Remove Programs.
* From the Start screen type Add and Remove Programs
* Select Add and Remove Programs
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After all the items have been uninstalled, please restart your computer. After the computer is fully back, please empty the trash.
The next step will be to install the Validty driver, and then the Fingerprint Reader software. I have included the links below for you.
'Validity Fingerprint Sensor Driver'
'AuthenTec Fingerprint Sensor Driver'
Please let me know if you are able to use the Fingerprint reader after this, thank you.
I worked on behalf of HP

Finger print reader not working - file PSQLPWD.DLL

Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
Thanks

Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro

My HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro.
In device manager showing that biometric reader is working properly. But actually the finger printer reader is not reading or senseing. It seems like "dummy" part. Please help me to correctly configure step by step for this issue.
thankyou
Hillet
This question was solved.
View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

I keep getting the message @itunes library cannot be read because it was created by a newer version of Itunes - I had to reset my computer due to a printer failure to an earlier version...

I keep getting the message'Itunes library cannot be read because it was started by a later version' - I had to recently reset my computer to an earlier version as I had a printer problem

Then you either need to upgrade iTunes again, or fish out the older version of your library from the Previous iTunes Libraries folder (inside <Profile's Music>\iTunes) that corresponds to the older version of iTunes you are now using. You can rename the current .itl file as say iTunes Library (10.5).itl and then rename the copied file as iTunes Library.itl.
tt2.

I cannot print in Adobe Reader X

I am trying to print an important tax document. The document is 50 pages and all scanned documents. When trying to print I receive error " The document could not be printed." I press OK then receive an additional error " There were no pages selected to print". Please advise.

I am having the same issue with XI 11.0.1
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Finger Print reader does not link to Win7 Logon Screen

Win7 Ultimate 64 bit
FingerPrint software 5.9.4
Biometric link to windows Logon accepted
MS Server domain client
At system boot, the logon screen appears and the fingerprint light is "on". I scan my finger, the light blinks once and no submission of the saved Windows password to the logon window. I must key in password.
Lenovo support asked me to uninstall software, BIOS clear saved finger prints then re-install (and re-register). I have done this twice with no change.
This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
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Solved!
Go to Solution.

This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
Any thoughts on how to re-connect reader to logon?
I am using 5.9.4 with no problem, although I seem to recall having to go into the Fingerprint software and make some innocuous setting change, then change it back. But I was changing a lot of things at the time and don't know for sure if that had any effect.
Are you able to log onto the domain by manually entering your password? If not, may need to re-add the computer to the domain.
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Any java api for Touch Chip TCKDU02 finger print reader

Hi
I am new to this, and i want to know any java api
that supports Touch Chip finger print reader
a default that came with TouchChip TCKDU02 sdk does not support
java,
help me
regards
B.Rameshwari

that supports Touch Chip finger print reader
a default that came with TouchChip TCKDU02 sdk does
not support
java,
help me sounds like you're not going to be able to interface with it
if it has an interface in another language, you might be able to write a wrapper interface using JNI

Does HP sell a USB extension for the finger-print reader in an Elitebook 8540p?

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I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again:

Finger Print Reader on Pavilion dv6 acting strange

HP Pavilion dv6 Notebook PC
CNF0463JW4
XY980UA#ABA
my finger print reader works.. i can use it on internet explorer..windows live.. everything.. but its not letting me use it to unlock my laptop.. WHAT is goin on? ):

SimplyMe1204 wrote:
HP Pavilion dv6 Notebook PC
CNF0463JW4
XY980UA#ABA
my finger print reader works.. i can use it on internet explorer..windows live.. everything.. but its not letting me use it to unlock my laptop.. WHAT is goin on? ):
i forgot to add that it seems to have started ever since i did the latest windows 7 update...

Portege R700 Finger Print Reader suddenly not recognised from OS

Hello,
I have been searching for a solution
My R700 on Win7 was working flawlessly using the finger print scanner. At some point without any reason the
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- I tried to remove the driver software, reinstalled it
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- I even removed all relevant entries from the registry - no go.
- the Authentic Finger Print software starts up, but only giving an error that the FP-reader is not present.
Is there a way to remove the stored fingerprint manually by deleting the manually.
The hardware is working according to the support. (Machine was send in)
However I do not wish to re-setup the entire machine (it is a business notebook) just to get this to work?
Any hints or step by step intro to achieve this?
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If you don't see the fingerprint hardware or unresolved devices in Device Manager then the device is either disabled in the BIOS or the fingerprint sensor is faulty or loose, or there was a liquid spill causing corrosion.

HP Envy 15-j151ea Notebook Finger print reader

Hi all,
I've made an account just because I got the HP Envy 15-j151ea two days ago, yet the finger print reader is not working at all.
Going to "Sign-in options" on the Windows 8 homescreen, the option to sign in via fingerprint is blurred out.
Going to the HP site tells me I need SimplePass. I uninstalled it and reinstalled the software, however, there's nothing about setting up fingerprint at all. I have the driver on my PC, which is recognised and has been updated despite the fact it was already at the current version (you never know).
Going to the HP site and look at the "Using HP SimplePass Fingerprint Reader" page shows images I've never seen on SimplePass.
This is getting extremely frustrating now, I only wanted to see how it worked, yet I need to jump through about 400 hoops just to find I've not gotten any further than when I started.
Any help is much appreciated.

Hello JAMIEInc,
Welcome to the HP Forums!
I see you are having problem with the HP SimplePass Finger Print reader.
Have a look through this document here. Troubleshooting a Fingerprint Reader (Windows 8). It's a little more specific to your problem than simply setting up the SimplePass software and addresses troubleshooting things that aren't going as planned. You may need to update your BIOS and enable to Biometric support in your BIOS, which is the first and second thing covered in this document.
Let me know if this helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Finger print cannot be read

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