Finger print reader and windows 8.1
Have an HP DM4T1100 notebook, Can't get finger printe reader to work with Windows 8.1. Worked with 8.0 64bit, but when upgraded to 8.1 64 bit lost the use of the Finger Print Reader. Have loaded many different drivers and software but nothing works and the finger print reader no longer "blink". Sometimes get infor saying swipe finger but the Reader is not flashing.
Need to know steps to clear all the fingerprint drivers and software to start over, hopfully with know dirivers and software that works with Windows 8.1 64 bit.
Hello,
After checking the HP Driver and Download page, for your exact notebook. Their are no available drivers for Windows 8 or 8.1. For a possible work around, you can try the 8.1 drivers for another notebook. At this point, I would suggest creating a restore point on your computer if you have not already. I have included the document 'Using Microsoft System Restore (Windows 8)'. Please click on the option for Create a restore point, and follow the instructions.
Once the restore point has been created. You will need to uninstall the previous drivers that you have installed for the finger print reader. I have included the steps below for uninstalling through Add and Remove Programs.
* From the Start screen type Add and Remove Programs
* Select Add and Remove Programs
* Once the list is populated look for anything like Validity driver, SimplePass, Finger Print Reader, or Biometric
* Right click on these options and select uninstall
After all the items have been uninstalled, please restart your computer. After the computer is fully back, please empty the trash.
The next step will be to install the Validty driver, and then the Fingerprint Reader software. I have included the links below for you.
'Validity Fingerprint Sensor Driver'
'AuthenTec Fingerprint Sensor Driver'
Please let me know if you are able to use the Fingerprint reader after this, thank you.
I worked on behalf of HP
Similar Messages
-
Validity Sensor finger print reader and windows 7
I just recently installed windows 7 enterprise 64bit on my dv4t-1300cto. Everything is brilliant except for the fingerprint reader which does not work. It shows up in device manager as being installed correctly, but digital persona and windows say its not connected. I've tried a few reinstalls of software and drivers but to no avail. And when I look for software, the results are pretty sparse. HP tries to convince me that im using a beta software and support will show up soon, but this is not a beta copy of anything. Has anyone done what ive done and sorted it out?
the reader model is Vfs201.
Thanks all.
This question was solved.
View Solution.Hi,
New version of driver for Win7 released by HP:
Validity Fingerprint Sensor here
** Say thanks by clicking the "Thumb up" icon which is on the left. **
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. ** -
Finger print reader with windows 7
How do you get the finger print reader to work on the txt100 after upgrading the software to windows 7?
The program shows as being on the computer with all of the correct drivers, but it doesn't show up like it should (ex. on start up instead of typing password or in the corner of websites instead of typing passwords).Hi,
If you have an earlier version of DigitalPersona or HP SimplePass installed, you may want to try the following.
First of all you will need to uninstall your current version of DigitalPersona or SimplePass. Be aware that there does not appear to be a way of transferring your registered passwords to this later version, so these will need to be re-entered again.
Next, download the following file.
http://www.egistec.com/websitedownload/patch/bioexcess/HPSimPlePass7.0.74.0.zip
This should work for IE9 or Firefox 4. This is a zipped file. If you don't have an extraction utility installed, download and install 7-Zip which can be used to open this so that you can run the installer. Again, when the installation has completed, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
T400 2765-T6U -No Audio or finger print reader With Windows 7
I installed Windows 7 and can't get either the audio or the finger print reader to work. I have loaded the software, but still can't get it to work.
moderator note: model number added to sbject line for clarity.Hello Rsmi51,
please download and install Lenovo System Update.
It will automatically find, download and install all of your necessary software.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
English Community Deutsche Community Comunidad en Español -
Care button and finger print reader for 3000 N200 not working
I have bought Lenovo 3000 N200 model. THe Care button and finger print reader not working. I have loaded the hot key driver as well as finger print reader driver. I have XP OS on my notebook. The software for finger print reader for XP (64 bit) which is there in the lenovo site is not getting loaded.
Kinldly help.Hi @Sean-Ireland
Welcome to the HP Support Forums! I saw your post regarding the problems with your fingerprint reader not working. I will be happy to help you with this. Start by installing both your Validity Fingerprint Sensor Driver and the Digital Persona Fingerprint Reader Software. Let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP -
My finger print reader is not working and this unknown driver is not installing HP4230s
my finger print reader is not working and i have tried the downloads available on hp website and many other but its not showing in the area where we configure the passwords for the pc
and my other problem is as i have updated my pc to win 8 or 8.1 this device is not getting installed the hardware id is : ACPI\VEN_HPQ&DEV_0004
kindly solve these problems as i really want to use this finger print and i dont know what is this unknown device all aboutmy hp envy mp notebook fingerprint is not working, give the software for it !
-
I have a Finger Print Reader on my Laptop and when I go to a logon screen it says this not a logon screen and will not allow me to use my Finger Print Reader to logon. When I use IE it works fine. Can u please help me with this its the only negative I fined with Firefox everything else is AWESOME!! Thanks, Anthony
The driver I have is the most recent version. This is a Firefox problem....fix it!
It works perfectly on Internet Explorer and worked on Firefox before the last update so it's your problem. -
HP Pavilion M7 Finger Print Reader Not Working
Hi,
I recently purchased an HP Paviolion M7.
I put an OCZ SSD in, and ended up doing a fresh install using non-HP Windows 7 (64). Using the HP Recovery Tools is simply not an option (believe me I tried).
I have everything working now, except for the Finger Print Reader. I have tried everything I can think of and could find.
I am using all the drivers/software from:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-Pavilion-dv7-4020sa-finger-print-reader-...
And more.
I believe the issue is because Biometric Device is Unavailable to Windows, see this screenshot:
I believe the above picture causes the Authentec HP SimplePass software to not recognise the driver version, see screenshot:
Any ideas?I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again: -
Finger print reader not working - file PSQLPWD.DLL
Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
ThanksHi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! -
Finger Print reader does not link to Win7 Logon Screen
Win7 Ultimate 64 bit
FingerPrint software 5.9.4
Biometric link to windows Logon accepted
MS Server domain client
At system boot, the logon screen appears and the fingerprint light is "on". I scan my finger, the light blinks once and no submission of the saved Windows password to the logon window. I must key in password.
Lenovo support asked me to uninstall software, BIOS clear saved finger prints then re-install (and re-register). I have done this twice with no change.
This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
Any thoughts on how to re-connect reader to logon?
Solved!
Go to Solution.This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
Any thoughts on how to re-connect reader to logon?
I am using 5.9.4 with no problem, although I seem to recall having to go into the Fingerprint software and make some innocuous setting change, then change it back. But I was changing a lot of things at the time and don't know for sure if that had any effect.
Are you able to log onto the domain by manually entering your password? If not, may need to re-add the computer to the domain.
W520 | FHD | i7-2720QM | 8GB RAM | nVidia Quadro 1000M | Intel 510 120GB SSD | Seagate 7200rpm 500GB HDD
T510 | 1366x768 | [email protected] | 8GB RAM | nVidia NVS 3100M | Seagate 7200rpm 500GB HDD
T61p | 1920x1200 | [email protected] | 4gb RAM | nVidia Quadro FX 570M | Hitachi 320GB HDD | (broken frame, now a file server) -
HP Envy 15-j151ea Notebook Finger print reader
Hi all,
I've made an account just because I got the HP Envy 15-j151ea two days ago, yet the finger print reader is not working at all.
Going to "Sign-in options" on the Windows 8 homescreen, the option to sign in via fingerprint is blurred out.
Going to the HP site tells me I need SimplePass. I uninstalled it and reinstalled the software, however, there's nothing about setting up fingerprint at all. I have the driver on my PC, which is recognised and has been updated despite the fact it was already at the current version (you never know).
Going to the HP site and look at the "Using HP SimplePass Fingerprint Reader" page shows images I've never seen on SimplePass.
This is getting extremely frustrating now, I only wanted to see how it worked, yet I need to jump through about 400 hoops just to find I've not gotten any further than when I started.
Any help is much appreciated.Hello JAMIEInc,
Welcome to the HP Forums!
I see you are having problem with the HP SimplePass Finger Print reader.
Have a look through this document here. Troubleshooting a Fingerprint Reader (Windows 8). It's a little more specific to your problem than simply setting up the SimplePass software and addresses troubleshooting things that aren't going as planned. You may need to update your BIOS and enable to Biometric support in your BIOS, which is the first and second thing covered in this document.
Let me know if this helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP. -
Hello...
the last two days my finger print reader is not working properly... when i start my laptop it does work when it ask the password or the finger print for starting windows but after it is not working.... i don't know why and i need it to work as soon as possible... i would appreciate your prompt answer.
my laptop version is dm4 1060aehello,
there are several fingerprint readers available for BlackBerry OS5/6/7, for instance this one:
http://crackberry.com/uk-police-issued-blackberry-smartphone-comes-fingerprint-scanner
On the other hand I don't know if the manufacturers have already designed one that will be compatible with the Z10.
That being said, apart from the police I do not see who could benefit from such a feature, the device is quite bulky.
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
T 420s cooling air coming out is very hot, finger print reader problem
I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO authorized distributor. Model number is 4174-KK4 and the sr no ***.
Sometime the cooling air coming out is very hot, unable to keep the laptop on the lap.
The cooling fan also replaced still the temperature is high.
After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
I traveled back to my home 240 KM from the authorized distributor service center. when I started the laptop, the fingerprint reader was not working . Then I traveled back 240 KM to the authorized distributor service center to fix the issue. They fixed the fingerprint reader problem.
Then now the SD card reader is not working. I was asked to bring the laptop to the authorized distributor service centre.
Can any one experience the same type of problems with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
The authorized distributor says for the service they can only cover 50 KM form the authorized distributor service center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the laptop.
Moderator comment: Serial number(s) removed to protect member from mischief.Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.
When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.
These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.
As for heat out put and over heating. There are many threads on these systems you can find and read about.
Advice:
- install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/
- use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the USB port for power. It will help cool the base of the laptop and other components inside will not be as hot. This will do nothing for the CPU temperature though.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3 -
I was asked to download the Digital Persona Finger Print Reader for Consumer NB for my dv6-3025dx Windows 7 notebook and after that my fingerprint reader stoped working. The status has an "X" rather than a check mark, I tried redownloading it but if failed again. Is there any other way I can fix it? Thank you
I was asked to download the Digital Persona Finger Print Reader for Consumer NB for my dv6-3025dx Windows 7 notebook and after that my fingerprint reader stoped working. The status has an "X" rather than a check mark, I tried redownloading it but if failed again. Is there any other way I can fix it? Thank you
-
Vista Drivers for Finger Print Reader on a Portege R200????
Please help
I have a R200 model, which originally came with Windows XP, now have Windows Vista Business Edition Installed & having problems getting the Finger Print Reader to work. I have tried plenty of programs which Windows says have installed properly, but they all state that the reader is not conected??
I have tried so many times to get it to work, and looked at the manufactures web-site for Drivers or Software, but nothing.
Seems very strange for a Toshiba Laptop not to work fully, even when it states on the OS sticker Windows Vista Capable ???
UmmmmmmHi there,
where did you downloaded the drivers? Maybe on the european webpage? Here are some links with toshiba driver download pages where you could probably find some drivers you need:
http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp
Toshiba - Download
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp
ToshibaUSA
http://209.167.114.38/support/Download/ln_byModel.asp
Toshiba of Canada Limited - Drivers and Downloads
Greets
Maybe you are looking for
-
Error while installing Extension Builder 3 in Eclipse
Hi, While installing the extension builder 3.0 zip which was downloaded from pre release forum in eclipse 4.1 there is an error comming Cannot complete the install because one or more required items could not be found. Software being installed: Ado
-
The qustion is just as the title decribes. I have a Macbook Air but sometimes I need to use my school's iMac since only the latter has some software needed for my courses, thus I am wondering if I can login to my iCloud ID on school's iMac so that I
-
GUI status: codes for standard functions
Hi Experts, I have created a custom GUI status in my screen and enabled BACK, CANCEL, EXIT, PRINT and FIND buttons. With coding BACK, CANCEL and EXIT are working fine but what codes i should write for PRINT and FIND? Can anybody give me some sample c
-
Direct procurement and Indirect Procurement in SAP AFS
Hi, Can you diffrentiate between Direct procurement and Indirect Procurement in SAP AFS. thanks Aki
-
I go to Export File to a Word document. I get an error message "Save As failed to process this document. No file was created".