Finger Print Reader Error Code E7210005

Hi: I've just upgraded by X61 Tablet from Vista to Windows 7. I did a complete reimage of the hard drive. Installed the latest Finger Print software downloaded yesterday from the Lenovo website for 32 bit WIndows 7. No problem on install. When I try and enroll my first finger, I get an error message that says "Operation is not allowed by operating system policies. The error code is E7210005. This is an error message generated by the THankVantage Fingerprint software and not Windows 7. I need help on troubleshooting this message. I have no idea as to what operating system policies they are talking about and where it is located. I looked at the Windows Security Policy for the local machine and saw nothing that struck me as referring to this issue, but maybe I'm wrong.
Please advise and give me any suggestions. Thanks. Nile

no-one wrote:
Actually, if you read this post:-
http://www.codeweblog.com/thinkpad-t61-under-installation-win7-fingerprint-recognition-software-to-s...
It seems to be Lenovo's wonderful ability to code for a 64Bit Os that seems to be at issue here.Install a 32bit Vista thinkvantage software in a 64bit OS and it works.
no-one
Actually parts of the code you refer to are written by Upek and not Lenovo and there is a API so Lenovo and other manufacturers can create their own GUI. Lenovo didn't create the fingerprint software/drivers from scratch on their own, but part of it is actually from Upek with a API for Lenovo and others to make a customized GUI. As the article says the Windows 7 fingerprint software from Upek have the same problem.
Also skywalkr is correct about the statement that "built-in Administrator account is not allowed to use biometrics". That have to do with the new addition to Windows 7 "Windows Biometric Framework" (WBF). Since Vista don't use WBF that limitation is not in the Vista version of the fingerprint software. This has nothing to do with 32 or 64 bit or that Lenovo is unable to code for a 64 bit OS, but rather the limitation in WBF/Windows 7 like skywalkr already pointed out. Neither do i understand why you refer to 64 bit since Nile clearly stated that he/she is using the 32 bit version of Windows 7.
-gan

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An Internal error occured (object:clsid-not-found(CID_Bio:iviceCache_Creator))
and when i press on details button :error code E7210001 cannot enroll user
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Hi,
If you don't already have the installer, download the latest version of Digital Persona on the link below and save it to your Desktop.
ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43883.exe
Next, download and install the free version of Revo Uninstaller from the link below.
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
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Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
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View Solution.

Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
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W520 | FHD | i7-2720QM | 8GB RAM | nVidia Quadro 1000M | Intel 510 120GB SSD | Seagate 7200rpm 500GB HDD
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I work on behalf of HP.

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the last two days my finger print reader is not working properly... when i start my laptop it does work when it ask the password or the finger print for starting windows but after it is not working.... i don't know why and i need it to work as soon as possible... i would appreciate your prompt answer.
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The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Finger Print Reader Error Code E7210005

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